My original purchase of Alstroemarias needed replacing. You Garden replaced them quickly and they arrived within a day of their despatching the plants. This weather is not good for transporting plants... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The plants arrived in good condition thank you, The Firecracker Agapanthus has been here a few weeks and is very slow to do anything. The three smaller ones are in great condition, but will not flow... See more
Company replied
Had a positive experience, ordered a lavender plant as part of a reward from TKMAXX. Plant was as described and came quickly in good condition. Overall pretty happy with it. Only downside I woul... See more
Company replied
This plant was a free offer with conjunction with another store. Delivery was quick and the plant came well before the estimated delivery date. The plant is a bit bedraggled and needs a bit of care... See more
Company replied
Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A company to be trusted
Any plants delivered are always well packaged and look fresh and healthy.
10 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants are always well-packaged and arrive looking fresh and healthy. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Lovely healthy plants
Lovely healthy plants packed well and arrived quickly in perfect condition and at a great price. Such a huge variety of plants and trees to chose from. I have never been disappointed yet.
17 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your plants arrived healthy, well-packed, and quickly, all at a great price! It's wonderful that you appreciate our huge variety and have never been disappointed.
Kind regards,
YouGarden Customer Service
Excellent.
You garden has excellent compost at sensible prices and they deliver to your door on time.
17 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that our compost is excellent and that you found our prices sensible. It's wonderful that we delivered to your door on time!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're glad to hear you were pleased with our service. Thank you for your kind words.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your plants arrived safely and that delivery was on time. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Working hard this summer
My original purchase of Alstroemarias needed replacing. You Garden replaced them quickly and they arrived within a day of their despatching the plants. This weather is not good for transporting plants even though they’re well packaged. I planted them immediately on receipt and am keeping them damp in a bright location but out of direct sun. Hope they will do all right. 🤞
14 July 2026
Reply from YouGarden
Hello,
We're glad to hear that your replacement Alstroemarias arrived quickly and were well-packaged. We understand your concern about the weather's impact on plant transport and hope they thrive in their new home.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. Thank you for sharing your positive experience with us.
Kind regards,
YouGarden Customer Service
Bought a Wisteria on the spur if the…
Bought a Wisteria on the spur if the moment as a surprise gift. I wasn't disappointed, neither was my son. The plant arrived in good time and in perfect condition. Thank you
17 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that both you and your son were delighted with the Wisteria surprise! It's wonderful to know the plant arrived in good time and in perfect condition.
Kind regards,
YouGarden Customer Service
My purchase of plants from yourselves
My purchase of plants from yourselves. Upon receipt multiple plants had died in transit.
10 July 2026
Reply from YouGarden
Hello,
We are sorry to hear about the condition of the plants upon arrival. We are always working to improve our packaging.
Kind regards,
YouGarden Customer Service
Awful customer service and after sales…
Awful customer service and after sales enough said
17 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about your negative experience with our customer service and after-sales support. We are actively working to improve our processes in these areas.
Please note that we can see you emailed late Friday and received a response to your email on Tuesday where an agent offered to replace the order. Weekend support is limited and our average response time currently is 1-2 working days - your query was answered and resolved within this timeframe.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that all your plants are thriving and that they were well packed when delivered. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
I have been using YouGarden for a few years
I have been using YouGarden for a few years now and I would definitely recommend them for their expertise in anything gardening.
10 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you've been a loyal customer for a few years and would recommend us. It's wonderful to know you appreciate our gardening expertise!
Kind regards,
YouGarden Customer Service
No refund for dead plants
I had dead plants delivered 14th May. I decided I wanted a refund instead of replacements. Today 31st July still no refund!!
Its impossible to speak to anyone except the call centre.A standard E mail is sent saying how busy they are. What happened to the Consumer Rights Act 2015?
14 May 2026
Unprompted review
Reply from YouGarden
Hello,
We are truly sorry to hear about the delay in receiving your refund for the dead plants and your difficulty in speaking with someone directly. We understand your frustration regarding the standard email response and your concerns about consumer rights. We are reviewing our refund process and customer communication.
Please contact us at cs@yougarden.com with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
YouGarden Customer Service
Excellent service and plants
Excellent service and plants. package was brilliant.
Would have bought more but Carriage to my Post Code was £9:99 first time I’ve been charged as a remote delivery service.
10 July 2026
Reply from YouGarden
Hello,
We're so happy to hear you loved our plants and packaging! We understand your concern regarding the remote delivery charge. We always aim to be transparent with our shipping costs.
Kind regards,
YouGarden Customer Service
My order took over two months to be…
My order took over two months to be delivered and was meant to be a cherry BUSH what arrived was a two branch twig with no leaves! This left me and my wife VERY disappointed!
16 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the significant delay in your order and that the cherry bush arrived as a two-branch twig with no leaves. We understand your disappointment and frustration.
Kind regards,
YouGarden Customer Service
poor service and disappointing product
Our original order was placed in May. After several delays it eventually arrived in July. Through out this period the adverts were still appearing in the press.
When it did eventually arrive we were disappointed.
It was just a spindly twig nothing like the picture in the advert. So far it is still alive but not doing much,
16 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the significant delays in receiving your order and your subsequent disappointment with the plant's appearance. We understand how frustrating it must be when the product doesn't match the advertised image. We appreciate you bringing this to our attention.
Kind regards,
YouGarden Customer Service
Quick delivery
Quick delivery. Box was battered when it arrived but plant seems to have survived.
14 July 2026
Reply from YouGarden
Hello,
We're glad to hear your plant arrived safely despite the box being battered. We appreciate you bringing the condition of the packaging to our attention.
Kind regards,
YouGarden Customer Service
Tree time
They kept touch during an unavoidable delay. The product was in excellent condition.
16 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that we kept you informed during the delay and that your product arrived in excellent condition. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
Thank you for your positive feedback. We are so pleased to hear that you are consistently happy with our plants.
Kind regards,
YouGarden Customer Service
Half the plants were dead
Half the plants were dead. Have managed to save a handful. Very disappointed. I only have a yard and I like to brighten it up summertime. And now I have cancer I was looking forward to getting things back to normal. Shame.
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about your experience with the plants and understand your deep disappointment, especially given your personal circumstances. We are reviewing our plant quality and handling procedures to prevent similar issues.
Kind regards,
YouGarden Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.