My original purchase of Alstroemarias needed replacing. You Garden replaced them quickly and they arrived within a day of their despatching the plants. This weather is not good for transporting plants... See more
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Review summary
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The plants arrived in good condition thank you, The Firecracker Agapanthus has been here a few weeks and is very slow to do anything. The three smaller ones are in great condition, but will not flow... See more
Company replied
Had a positive experience, ordered a lavender plant as part of a reward from TKMAXX. Plant was as described and came quickly in good condition. Overall pretty happy with it. Only downside I woul... See more
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This plant was a free offer with conjunction with another store. Delivery was quick and the plant came well before the estimated delivery date. The plant is a bit bedraggled and needs a bit of care... See more
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Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
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I have bought from You Garden Before
I have bought from You Garden Before, many times, always a very good service. Quick delivery and plants delivered safely.
15 July 2026
Reply from YouGarden
Janice Gallivan,
We're so pleased to hear that you've had such consistently good service from us over many orders. It's wonderful to know that you appreciate our quick delivery and safely delivered plants. Thank you for your fantastic feedback!
Kind regards,
YouGarden Customer Service
Lots of lovely plants to choose from…
Lots of lovely plants to choose from with good prices, excellent
9 July 2026
Reply from YouGarden
Judith Ball,
We're so pleased to hear that you found a great selection of lovely plants and that our prices were excellent. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Brilliant package was well packed…
Brilliant package was well packed delivery on time and flowers are healthy thanks
16 July 2026
Reply from YouGarden
Peter Yates,
We're so pleased your package was well packed, delivered on time, and that your flowers are healthy. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Great plants and great value.
Everything you sent has grown so well I am so pleased with all my plants. The pond plants are great too. Thank you so much for everything .
16 July 2026
Reply from YouGarden
Alison Watson,
Hello,
We are so pleased to hear that everything you received has grown so well and that you are so pleased with all your plants, including the pond plants! Thank you for your wonderful feedback.
Kind regards,
YouGarden Customer Service
They were well packed and looked good
They were well packed and looked good, they are now hanging at the front of my house.
8 July 2026
Reply from YouGarden
Pete Rogers,
We're so pleased to hear that your items arrived well-packed and are now looking great at the front of your house! Thank you for your wonderful feedback.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
josephine Reynes,
We're so pleased to hear that your order arrived promptly and in very good condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
MR DAVID HARRIS,
We appreciate your positive feedback and are so pleased that everything was fine with your order. Thank you for your review!
Kind regards,
YouGarden Customer Service
The plant was full of spider mites and…
The plant was full of spider mites and infested other plants in my home which are now in isolation. On top of all this the plant didn’t even survive a day . It’s practically twigs and dead
Never ordering again
Such an expensive affair and you end up with only soil
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the severe issues with your plant, including the spider mite infestation that affected your other plants and its failure to survive. We understand your frustration and disappointment with this expensive experience. We are reviewing our plant quality and pest control measures.
Kind regards,
YouGarden Customer Service
I have had a happy contact with the…
I have had a happy contact with the company overall, The delivery was quick and well prepared for the delivery of the plants. Thank you.
9 July 2026
Reply from YouGarden
Dennis Finnon,
We're so pleased to hear that you had a happy experience with us! It's wonderful to know that your delivery was quick and that your plants were well prepared. Thank you for your kind words.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Mrs Michelle,
We appreciate your positive feedback and are happy you are pleased with the quick service you experienced.
Kind regards,
YouGarden Customer Service
took far to long to deliver bush
took far to long to deliver bush. turned up eventually, wasnt impressed would not have spent money on it if i saw in garden center first had to google how to plant best shade or sun no advice wont use again,live and learn, thanks
16 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the long delivery time and that the bush did not meet your expectations. We also regret that planting advice was not provided. We are reviewing our processes to improve both delivery and the information we offer.
Kind regards,
YouGarden Customer Service
Purchased the rose for friend who was…
Purchased the rose for friend who was 65
Highly delighted with the rose, packaging and speedy delivery
Friend highly delighted with it too
8 July 2026
Reply from YouGarden
Dorne Allen,
We're so pleased to hear that both you and your friend were highly delighted with the rose, its packaging, and the speedy delivery! It's wonderful to know it was such a success.
Kind regards,
YouGarden Customer Service
I was somewhat disappointed with the…
I was somewhat disappointed with the plants as they were weak, spindly and not as healthy as I usually get. I had to use canes to support the plants when potting as they were so weak.
I do have these plants in my garden and what they look like as they provide an excellent show of colour which is why I ordered them.
Such a shame as I have ordered from You Garden many times and have been delighted with the service provided and plants received
16 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that the plants you received were weak and spindly, and not up to the healthy standard you've come to expect from us. We understand your disappointment, especially since you've been a loyal customer and appreciate the vibrant display these plants usually provide. We are committed to providing quality plants and will review our processes to prevent similar situations.
Kind regards,
YouGarden Customer Service
great quality products at a great price
15 July 2026
Reply from YouGarden
Smileyheather,
We are delighted to hear that you are happy with the quality of our products and the value they offer. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Excellent customer service!
Excellent customer service after preplanted baskets arrived damaged. Replacements were sent promptly, and are flowering beautifully. Have been buying these baskets for some years now. Recommended if you want lovely blooms!
8 July 2026
Reply from YouGarden
Customer,
We are so pleased to hear that despite the initial damage, our customer service team was able to promptly send replacements that are now flowering beautifully. Thank you for your continued loyalty and recommendation!
Kind regards,
YouGarden Customer Service
Small lavender cutting received as a…
Small lavender cutting received as a TKMAXX freebie. It looks a little sad but its roots are healthy.
I've wanted to grow lavender for years and its supposed to be easy to grow. Time will tell.
9 July 2026
Reply from YouGarden
Hello,
We're glad to hear you received the lavender cutting and that its roots are healthy. We understand it looks a little sad, but we hope it thrives for you. We appreciate you sharing your experience and wish you the best with growing your lavender!
Kind regards,
YouGarden Customer Service
Tree is quite small
Had to wait quite a time for order but was kept up to date by this company so no complaints.
The little tree was quite little when it arrived but is healthy ands boulder grow.
16 July 2026
Reply from YouGarden
Hello,
We appreciate your understanding regarding the delivery time and are glad we kept you informed. We also acknowledge your feedback about the size of the tree upon arrival and are pleased to hear it is healthy.
Kind regards,
YouGarden Customer Service
Regarding my recent purchase of 3…
Regarding my recent purchase of 3 Eryngium 'blue hobbit' plants - order:0R15925715 £20.46
One plant is thriving, one plant is struggling and one plant has died!
What can you do to help?
If you do nothing I will not trust to buy from you again!
Kenneth Dickenson
8 July 2026
Reply from YouGarden
Hello,
We are sorry to hear about the difficulties you've experienced with your Eryngium plants. We understand your frustration when plants don't thrive as expected. We are committed to providing quality products and want to ensure your satisfaction. We are reviewing your order and will reach out to discuss this further.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Brian Mahoney,
We are so pleased to hear that your plant arrived quickly. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Charlotte,
We're so pleased to hear that your plants are always packaged with great care and that your delivery is swift. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
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