Always great quality plants, well packed and received in good condition. Awaiting the outcome of a query on last order purchased three colour collection of salvia hot lips but received 3 purple. Hence... See more
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Review summary
Created with AI, based on recent reviews
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About half of the plants were great, the other half not so much. A combination of being squeezed into packaging that had then cut of parts of the plans, plus delivery being delayed for a few days as... See more
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All purchases planted and await their Progress keenly. Some losses -trees did not succeed but Apricot doing well. Hydrangea excellent Raspberry canes no success! The heatwave was unkind to toma... See more
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Well packaged plants arrived in a couple of days potted them on. However two didn’t survive and as there is only one of each variety not quite the collection I expected but the rest are fine might be... See more
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Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
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Brilliant specimen plants.
16 July 2026
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Spot on with the problem I had before…
Spot on with the problem I had before and my order sent out very quickly 👍
16 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that we were spot on with the problem you had and that your order was sent out very quickly. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
I just LOVE your products extremely…
I just LOVE your products extremely good flowers & garden accessories
27 May 2026
Reply from YouGarden
Hello,
We're so pleased to hear you love our products, especially our extremely good flowers and garden accessories. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Great delivery service .
Great delivery service plants not to long in their boxes hope to deal with you again plants growing well thanks
16 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you had a great delivery service and that your plants are growing well. We look forward to helping you again!
Kind regards,
YouGarden Customer Service
Lovely large green pots
Lovely large green pots and good plant feed. Prompt delivery good communication.
15 July 2026
Reply from YouGarden
Hello,
We're so pleased you're happy with the large green pots and the plant feed. It's also wonderful to hear about the prompt delivery and good communication. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Such a shame!
I had planned to place a large order for a specific type of plant as I promised a friend I would help her out, but since I’d never bought from here before, I decided to test things out with a smaller order first. I found an excellent voucher code that gave a fantastic discount, and when the plants arrived, I was really impressed by the quality and size. — so I went ahead and placed another order.
After two days, there was still no update at all! When I spoke to customer service (eventually) I was told they don’t allow the same voucher code to be used more than once, (it's not on their terms or conditions, or at least it wasn’t when I bought the products. I asked customer services about this but didn’t receive a reply) so I couldn’t redeem it again. I did try but no e-mail just a refund. The plants themselves are wonderful and would have earned a full five stars from me, but this experience and the poor handling and their somewhat sour grapes that I have found a good voucher code, have left a really bad taste. I have since bought the plants ( a lot of them) from Webbs whose service has been great and the delivery charge is less.
14 July 2026
Reply from YouGarden
Hello,
We appreciate you taking the time to share your detailed feedback regarding your recent experience with us. We are truly sorry to learn that your second order did not meet your expectations, especially after your initial satisfaction with the plant quality and size.
We understand your frustration regarding the voucher code usage and the lack of clarity surrounding our terms and conditions. We are actively reviewing our policies and communication to ensure that all information regarding promotions is clear and easily accessible to our customers. We are also looking into the delay in updates for your second order and the handling of your customer service inquiry to identify areas for improvement. Your comments about the delivery charge have also been noted. We value your business and are committed to providing a transparent and positive experience for all our customers.
Kind regards,
YouGarden Customer Service
I had a mishap with my order and you…
I had a mishap with my order and you was very quick to resolve the mishap 😊
16 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that we were able to quickly resolve the issue with your order. Thank you for your kind words and positive feedback!
Kind regards,
YouGarden Customer Service
Really quick delivery of a very healthy…
Really quick delivery of a very healthy rose. I have potted it on, and look forward to seeing it bloom
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear your rose arrived quickly and in very healthy condition. We hope you enjoy watching it bloom!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are delighted to hear that you are happy with your lovely product and that it was well packaged and sent quickly. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Took ages to deliver
Took ages to deliver, kept promising but failing to deliver each time. Plant arrived with broken growing tip but as we had been waiting so long was reluctant to return it. Emails were answered mostly by an AI bot
16 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the significant delivery delays and the condition of your plant upon arrival. We understand your frustration and appreciate you bringing these issues to our attention. We are reviewing our processes to prevent this from happening again. Please also note that AI only responds to your initial email - subsequent responses are from humans.
Kind regards,
YouGarden Customer Service
Easy to order and plants were well…
Easy to order and plants were well packaged for delivery, delivery was a little frustrating as we were given a day and time and it didnt arrive until 3 days later
16 July 2026
Reply from YouGarden
Hello,
We appreciate your feedback regarding the ordering process and plant packaging. We are truly sorry to hear about the delivery delay you experienced. We are actively working to improve our delivery scheduling.
Kind regards,
YouGarden Customer Service
Plants arrived in poor condition but…
Plants arrived in poor condition but they were replaced without any questions. The new plants arrived promptly and healthy and have flourished great customer service
25 May 2026
Reply from YouGarden
Hello,
We're so pleased to hear that although your initial plants arrived in poor condition, the replacements were prompt, healthy, and are now flourishing. We're glad we could provide great customer service!
Kind regards,
YouGarden Customer Service
Delivery great plants perfect no issues…
Delivery great plants perfect no issues have used in the past
11 May 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your delivery was great and your plants were perfect with no issues. Thank you for your wonderful feedback and for being a returning customer!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your plant was well-packed and delivered as promised. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Great service and delivery
Great service and delivery. The fruit trees are healthy and well cared for and arrived in very good condition . On one delivery sadly some of the tree branches were broken so I was supplied with a replacement. Extremely happy customer
16 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your fruit trees arrived healthy and well-cared for! We're also glad we could promptly provide a replacement for the broken branches. It's wonderful to know you are an extremely happy customer.
Kind regards,
YouGarden Customer Service
Lovely plants
Delivery was a bit slow but the plants were good and healthy and are looking fine in their new home.
16 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants are healthy and thriving in their new home! We appreciate your patience regarding the delivery time.
Kind regards,
YouGarden Customer Service
Great healthy plants well packaged good…
Great healthy plants well packaged good delivery time
Many Thanks
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you received great, healthy plants, and that you were happy with the packaging and delivery time. Thank you for your kind feedback!
Kind regards,
YouGarden Customer Service
Disappointing
I ordered a cherry bush for delivery at the end of May, but after repeated delays and changing delivery estimates, it still hadn't arrived months later. Communication consisted of emails apologising and pushing the expected date back again and again, which became extremely frustrating.
The item did eventually arrive, but only after I had reached the point of cancelling the order. While I appreciate that stock shortages can happen, customers should be given realistic delivery times rather than having orders continually delayed.
Unfortunately, this experience has left me with little confidence in ordering from YouGarden again.
16 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the significant delays and frustrating communication you experienced with your cherry bush order. We understand your disappointment and the impact this had on your confidence in ordering from us again. We are reviewing our processes to provide more realistic delivery times and improve our communication during stock shortages.
Kind regards,
YouGarden Customer Service
The packaging was excellent but the…
The packaging was excellent but the lavender was over watered and died in a few days. Disappointing.
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your lavender was overwatered and unfortunately died so quickly. We understand your disappointment and are reviewing this internally.
Kind regards,
YouGarden Customer Service
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