Always great quality plants, well packed and received in good condition. Awaiting the outcome of a query on last order purchased three colour collection of salvia hot lips but received 3 purple. Hence... See more
Company replied
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Review summary
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About half of the plants were great, the other half not so much. A combination of being squeezed into packaging that had then cut of parts of the plans, plus delivery being delayed for a few days as... See more
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All purchases planted and await their Progress keenly. Some losses -trees did not succeed but Apricot doing well. Hydrangea excellent Raspberry canes no success! The heatwave was unkind to toma... See more
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Well packaged plants arrived in a couple of days potted them on. However two didn’t survive and as there is only one of each variety not quite the collection I expected but the rest are fine might be... See more
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Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
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The plants would have been a good…
The plants would have been a good standard if not for the delivery firm.
Sent out in good time but by the time I received them the box was battered and plans completely dry. Two of the three have bucked up but I don't hold out much hope for the other one. In which case that will not be such a good deal.
17 July 2026
Great rose and Great delivery
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery was on time and the plant was…
Delivery was on time and the plant was in excellent condition. I planted it later that day and it is thriving. Fantastic quality!
10 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear your delivery was on time and the plant arrived in excellent condition! It's wonderful to know it's thriving and that you're happy with the fantastic quality.
Kind regards,
YouGarden Customer Service
Free Offer
This plant was a free offer with conjunction with another store.
Delivery was quick and the plant came well before the estimated delivery date.
The plant is a bit bedraggled and needs a bit of care to get it thriving but it’s ok.
7 July 2026
Reply from YouGarden
Hello,
We're pleased to hear that your plant arrived quickly and ahead of schedule. We appreciate your understanding that it needed a little extra care to thrive, and we hope it flourishes for you.
Kind regards,
YouGarden Customer Service
Very pleased with product
Very pleased with product. Healthy plant well packaged . My only comment would be that the carriers now being used , Inpost , sadly do not communicate as effectively as Yodel used to do.
17 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear you're very happy with your healthy plant and our packaging! We appreciate your feedback regarding the communication from our current carrier, Inpost, and we will certainly take this into consideration.
Kind regards,
YouGarden Customer Service
Poor Show !!!
Couple of interactions with customer service now and has been very poor, had to message multiple times to get a refund on non delivered goods and ordered four items with one on pre order and none of them sent until all in stock which is ridiculous.
10 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about your frustrating experience with our customer service and the issues with your order, including the refund for non-delivered goods and the delay in receiving your items. We are actively reviewing our processes to prevent this from happening again.
Kind regards,
YouGarden Customer Service
Unfortunately the plant arrived dead…
Unfortunately the plant arrived dead and went into the bin directly
1 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that the plant arrived in such poor condition and was unusable. We understand your disappointment.
Kind regards,
YouGarden Customer Service
When I Tom’s Review order plants You Garden keeps me…
When I order plants You Garden keeps me informed of the order and when I received my order the plants are well packed and healthy.
16 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that we keep you informed about your order! It's wonderful to know that your plants arrive well-packed and healthy.
Kind regards,
YouGarden Customer Service
Pablin syringa trees
Both trees arrived wilted I emailed pics straight away on the Friday to ask for best way to care for them to avoid return, unfortunately I didn't get a response until the Tuesday by then I had trimmed the plants damaged parts back and planted straight in to ground for best chance of recovering.
16 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your trees arrived in a wilted condition and for the delay in our response. We understand your frustration and appreciate you taking immediate action to care for them.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Brilliant specimen plants.
16 July 2026
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Spot on with the problem I had before…
Spot on with the problem I had before and my order sent out very quickly 👍
16 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that we were spot on with the problem you had and that your order was sent out very quickly. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
I just LOVE your products extremely…
I just LOVE your products extremely good flowers & garden accessories
27 May 2026
Reply from YouGarden
Hello,
We're so pleased to hear you love our products, especially our extremely good flowers and garden accessories. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Great delivery service .
Great delivery service plants not to long in their boxes hope to deal with you again plants growing well thanks
16 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you had a great delivery service and that your plants are growing well. We look forward to helping you again!
Kind regards,
YouGarden Customer Service
Lovely large green pots
Lovely large green pots and good plant feed. Prompt delivery good communication.
15 July 2026
Reply from YouGarden
Hello,
We're so pleased you're happy with the large green pots and the plant feed. It's also wonderful to hear about the prompt delivery and good communication. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Such a shame!
I had planned to place a large order for a specific type of plant as I promised a friend I would help her out, but since I’d never bought from here before, I decided to test things out with a smaller order first. I found an excellent voucher code that gave a fantastic discount, and when the plants arrived, I was really impressed by the quality and size. — so I went ahead and placed another order.
After two days, there was still no update at all! When I spoke to customer service (eventually) I was told they don’t allow the same voucher code to be used more than once, (it's not on their terms or conditions, or at least it wasn’t when I bought the products. I asked customer services about this but didn’t receive a reply) so I couldn’t redeem it again. I did try but no e-mail just a refund. The plants themselves are wonderful and would have earned a full five stars from me, but this experience and the poor handling and their somewhat sour grapes that I have found a good voucher code, have left a really bad taste. I have since bought the plants ( a lot of them) from Webbs whose service has been great and the delivery charge is less.
14 July 2026
Reply from YouGarden
Hello,
We appreciate you taking the time to share your detailed feedback regarding your recent experience with us. We are truly sorry to learn that your second order did not meet your expectations, especially after your initial satisfaction with the plant quality and size.
We understand your frustration regarding the voucher code usage and the lack of clarity surrounding our terms and conditions. We are actively reviewing our policies and communication to ensure that all information regarding promotions is clear and easily accessible to our customers. We are also looking into the delay in updates for your second order and the handling of your customer service inquiry to identify areas for improvement. Your comments about the delivery charge have also been noted. We value your business and are committed to providing a transparent and positive experience for all our customers.
Kind regards,
YouGarden Customer Service
I had a mishap with my order and you…
I had a mishap with my order and you was very quick to resolve the mishap 😊
16 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that we were able to quickly resolve the issue with your order. Thank you for your kind words and positive feedback!
Kind regards,
YouGarden Customer Service
Really quick delivery of a very healthy…
Really quick delivery of a very healthy rose. I have potted it on, and look forward to seeing it bloom
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear your rose arrived quickly and in very healthy condition. We hope you enjoy watching it bloom!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are delighted to hear that you are happy with your lovely product and that it was well packaged and sent quickly. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
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