Worldofchillies Reviews 

Reply from Worldofchillies

Oct 20, 2026

I'm very sorry that your order arrived without clear identification of all the plants, and particularly that your three attempts to contact us over six days went unanswered.

When you've chosen specific chilli varieties, you should be able to identify exactly what you're growing. I completely understand how frustrating it must have been to receive plants without knowing which was which, especially when you couldn't get an answer from us.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say for certain whether this affected your three messages back in 2024, but it may help explain why you received no reply. This was not a deliberate decision to ignore customers, although I fully accept that maintaining a reliable contact system is our responsibility.

Of course, the technical problem doesn't excuse the lack of identification on your plants. That's a separate issue, and one I'd like to investigate.

Although some time has passed, I'd still appreciate the opportunity to identify your order, establish which varieties you received and see what I can do to make amends.

Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm genuinely sorry that we let you down, both with the order itself and with our failure to respond. I understand why you wouldn't recommend us after this experience, but I'd really appreciate the chance to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm so sorry that your plants arrived dead, and particularly that you had to contact us three times before receiving a response, only to be promised replacements that never arrived. You were absolutely entitled to expect us to honour that promise, and I'm genuinely sorry we let you down.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say for certain whether this affected your correspondence back in 2024, but it may explain why some of your messages went unanswered. I want to reassure you that we weren't deliberately ignoring your complaints, although I fully accept responsibility for the communication failure.

Of course, this doesn't explain why your promised replacements were never sent. That's a separate issue, and one I'm particularly concerned about. Having finally received a reply and a promise that we'd put things right, you should never have been left chasing us all over again.

Although more than two years have passed, I'm now working through older complaints because I want to give customers who were let down an opportunity to have their problems properly resolved.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'd very much like to establish what happened to your replacements and arrange an appropriate refund if the matter remains unresolved.

I'm sincerely sorry that we failed you twice: first with the plants, and then with our promise to replace them. I'd really appreciate the opportunity to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm so sorry to read this, particularly after ten years of loyal custom. You've supported World of Chillies for a decade, recommended us to friends and trusted us to supply your plants year after year. To have let you down like this is genuinely upsetting.

I'm especially concerned that your £40 order arrived with what appeared to be frost damage. As a professional gardener with over 40 years' experience, you clearly know how to recognise plants in poor condition, and I completely understand your disappointment.

But what troubles me even more is that we acknowledged the problem and promised to send replacements, only for nothing to arrive. You then tried contacting us by email, through the website and on Instagram, without receiving a further response. That's simply not acceptable, and I'm sincerely sorry.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages, we were unaware that other enquiries might be disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say whether this affected your website enquiry back in 2024, and it certainly doesn't explain the unanswered Instagram messages or why your promised replacements weren't sent. Those are separate failures, and I don't want to use the technical problem as an excuse for them.

Although more than two years have passed, I'd still very much like to investigate what happened and arrange an appropriate refund if the matter remains unresolved.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm deeply sorry that we've lost the confidence of someone who supported us for ten years. I completely understand why you decided not to order again, but I hope you'll give me the opportunity to make amends, even after all this time.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm very sorry that your chilli plugs never arrived, and particularly that your attempts to contact us went unanswered. You paid for your plants, waited two months and were then left without either your order or an explanation. I completely understand your frustration.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say whether this problem affected your correspondence back in 2023, but it may help explain why some customers received no response. This was a genuine, previously undetected technical issue, not a deliberate decision to ignore enquiries. Nevertheless, maintaining a reliable contact system is our responsibility, and I'm sincerely sorry.

Of course, that doesn't explain why your original order wasn't delivered. That's a separate matter, and one I'd still very much like to investigate.

Although more than three years have passed, I'm now reviewing older complaints because I want customers who were let down to have an opportunity to get their problems resolved.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

If your plants never arrived and you haven't already been refunded, I'd like to arrange an appropriate resolution.

I'm genuinely sorry that you were left feeling we'd taken your money and simply disappeared. I know it's a long time after the event, but I'd really appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies