Worldofchillies Reviews 

Reply from Worldofchillies

6 days ago

Thank you so much for updating your review, and particularly for your lovely comments about the plants, packaging and growing guide. I'm genuinely delighted that your order exceeded your expectations, especially after such a frustrating experience trying to contact us.

But I also owe you a sincere apology for the complete lack of communication. You should have received an acknowledgement of your order, and you certainly shouldn't have had to chase us repeatedly without getting a reply.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say for certain whether this affected your enquiries, but it may explain the silence you experienced. It was certainly never our intention to ignore you, and I'm truly sorry.

Your review illustrates something that has been particularly upsetting about this discovery. We've continued putting enormous care into growing and sending our plants, while some customers have been left feeling that we simply don't care about them. Nothing could be further from the truth, but I fully accept that the responsibility for this communication failure is ours.

Thank you again for giving us credit where you felt it was deserved, despite everything. It means a great deal that you enjoyed your plants and would consider growing with us again.

I very much hope we'll have the opportunity to give you a better experience next time, from the moment you place your order to the moment your chillies arrive.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

6 days ago

I'm so sorry to read this, and I completely understand why you're angry. You paid for plants and pots that didn't arrive, were asked to wait, and then received neither your order nor the refund you requested. That's simply unacceptable.

I want to reassure you that World of Chillies is a genuine, family-run nursery that has been growing and supplying chilli plants for over 20 years. We would never deliberately take someone's money without intending to supply their order. But I appreciate that this reassurance means very little when you've had such a disappointing experience.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I don't know whether this affected your request for a refund, but I want to reassure you that any failure to respond was not deliberate. Nevertheless, the responsibility is ours, and I'm genuinely sorry.

Of course, the technical fault doesn't explain why your original order wasn't delivered, and that's something I want to investigate separately. You shouldn't have to fight to recover money you've paid for goods you haven't received.

I'd very much like to identify your order, establish what happened and arrange a full refund if your plants and pots were never delivered and you haven't already been reimbursed.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm sincerely sorry that we've left you feeling you've been cheated. I'd really appreciate the opportunity to put this right and demonstrate that we do care about our customers.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

6 days ago

I'm so sorry that your order didn't arrive and that your three attempts to contact us went unanswered. I completely understand your anger. You ordered your plants in February, waited for them to arrive, and then found yourself unable to get any information about what had happened.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages throughout this period, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say for certain whether your three emails were affected, but I want to reassure you that we were certainly not deliberately ignoring your concerns. Nevertheless, the responsibility for maintaining a reliable contact system is ours, and I'm genuinely sorry.

I'm also particularly sorry that you tried calling the telephone numbers you found online, only to discover that neither worked. These are obsolete numbers dating back to when we were based in Manchester, which we left many years ago. Unfortunately, some third-party business directories have continued publishing them. We're now taking steps to have these removed and have made a direct email address available on our website's contact page.

Of course, none of this explains why your original order wasn't delivered, and that's something I want to investigate separately.

You've helpfully included your order number, 0000065882, so I can look into what happened without asking you to go through the frustration of providing your details all over again.

I want to establish whether your plants were ever dispatched and, if they weren't delivered, arrange a full refund if you haven't already received one.

I'm sincerely sorry that we've let you down so badly. I completely understand why you've lost confidence in us, and I'd really appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

6 days ago

I'm so sorry that your chilli plugs died so soon after arriving, and particularly that we promised to replace them but failed to follow through. You were perfectly entitled to expect those replacements, and you certainly shouldn't have had to chase us three times without receiving a response.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say for certain whether your three messages were affected, but this may explain why you received no further response. I'm genuinely sorry that you were left feeling ignored.

Of course, the technical problem doesn't explain why your promised replacements weren't sent in the first place. That's a separate failure, and one I want to investigate properly. You shouldn't have had to wait a month for plants we'd already agreed to replace.

I'm now working through outstanding complaints and trying to put things right for customers who may have been affected. I'd very much like to identify your order, establish what happened to the replacements and arrange an appropriate refund if the matter remains unresolved.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm sincerely sorry that we let you down, particularly after we'd already promised to put things right. I'd really appreciate the opportunity to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

6 days ago

I'm so sorry to read this, particularly as this was your third year ordering from World of Chillies and you'd previously been happy enough with us to return.

I completely understand your disappointment. Having experienced poor germination with your seeds the previous year, you decided to try plug plants instead, only to find that two of the four arrived in poor condition and died shortly afterwards. That's frustrating enough, but to then be promised replacements that never arrived, despite sending photographs and following up, is simply not acceptable.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say for certain whether your subsequent emails were affected, but this may explain why you received no further response. I want to reassure you that you weren't deliberately being ignored, and I'm genuinely sorry.

Of course, the technical problem doesn't explain why we failed to send the replacements we'd promised. That's a separate issue, and one I want to investigate properly. You should never have been left chasing plants we'd already agreed to replace.

I'm also sorry that you've experienced problems with both seeds and plugs over two growing seasons. I'd like to look into both issues rather than dismiss what has clearly been a very disappointing experience.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'd very much like to establish what happened and arrange an appropriate refund if the promised replacements were never received.

I'm sincerely sorry that we've let you down after three years of supporting World of Chillies. I'd really appreciate the opportunity to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

6 days ago

I'm so sorry that you've had the same experience as other customers who tried to contact us without receiving a reply, particularly as you remember World of Chillies being a much better company in the past.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, even though the form confirmed they had been sent.

Because we continued receiving and responding to messages throughout this period, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say for certain whether your own messages were affected, but I want to reassure you that we weren't deliberately ignoring customers. This has been a deeply upsetting discovery, particularly as it appears to have damaged the reputation we've spent so many years building.

Of course, the responsibility for making sure customers can contact us is entirely ours, and I'm genuinely sorry that we failed to recognise the problem sooner.

We're now investigating the fault and have made a direct email address available on our website so that customers can contact us without relying on the form.

I'd really appreciate the opportunity to find out what you originally contacted us about and respond properly. You're very welcome to email me directly using the address on our contact page.

I'm especially sorry that we've lost the confidence of someone who remembers us more fondly. I hope that, in time, we can demonstrate that the care and enthusiasm behind World of Chillies haven't disappeared.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

6 days ago

I'm very sorry to read this, particularly as you'd ordered from World of Chillies before and had a much better experience with us.

You were promised the missing seeds on two separate occasions, and I completely understand your frustration when they apparently failed to arrive. That's simply not good enough, particularly when you'd already been patient and given us the opportunity to put things right.

I'm also concerned about the poor germination rates you experienced. With only around 11 seeds germinating from an order of more than 60, I can understand why you'd question their quality, especially given your experience growing chillies. That's something I'd like to investigate properly.

We've recently discovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages, we were unaware that other enquiries might be disappearing. It's only through investigating complaints about unanswered correspondence that we've begun to uncover what was happening.

I can't say whether this affected your messages back in 2024, and it certainly doesn't explain why your missing seeds weren't sent as promised. I take responsibility for investigating both issues, and I'm genuinely sorry.

Although your experience was nearly two years ago, I'd still very much like to identify your order and arrange an appropriate resolution. Could you please provide your details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm sorry we let you down, particularly after you'd previously been happy with our service. I know it's a long time after the event, but I'd really appreciate the opportunity to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

6 days ago

I'm so sorry that your £28 order apparently never arrived and that your attempts to contact us went unanswered. I completely understand your anger. You paid for plants, received an order confirmation and then heard nothing further. That's a dreadful experience, and I'm genuinely sorry.

I do want to reassure you that World of Chillies is a genuine, family-run nursery. I've been growing and supplying chilli plants for over 20 years, and there has never been any intention to take customers' money without supplying their orders. But I appreciate that this is little consolation when you've paid for something and received nothing.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to enquiries, we had no reason to suspect that other messages were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say for certain whether this affected your attempts to contact us back in 2024, but it may help explain why you received no response. Nevertheless, I fully accept that the responsibility for maintaining a reliable means of contact is ours.

Of course, the technical problem doesn't explain why your original order wasn't delivered. That's a separate issue, and one I'd still very much like to investigate.

Although more than two years have passed, I'd like to identify your £28 order, establish what happened and arrange a full refund if your plants were never delivered and the matter remains unresolved.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm genuinely sorry that your experience left you feeling you'd been cheated. I know it's a long time after the event, but I'd really appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

6 days ago

I'm so sorry that your plants arrived in such poor condition, particularly after you'd already experienced a long wait and a lack of communication from us.

I'm especially concerned by your description of the plants being bent over, with their growing tips touching the soil, and that two died within days of arriving. That's certainly not the condition we want our plants to arrive in. I'm also sorry that your tomato plants weren't labelled, leaving you unable to identify the varieties you'd ordered.

But what troubles me most is that you contacted us about these problems and received no response. You were perfectly entitled to expect us to investigate and offer a replacement or refund, and I'm genuinely sorry that didn't happen.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say for certain whether this affected your correspondence back in 2024, but it may help explain why you received no reply. Nevertheless, the responsibility for maintaining a reliable contact system is ours, and I'm sincerely sorry.

Of course, none of this excuses the condition of the plants or the missing labels. Those are separate issues, and ones I'd very much like to investigate.

Although some time has passed, I'm now trying to identify customers whose complaints may have gone unresolved. I'd really appreciate the opportunity to look into your order and arrange an appropriate refund if the problems were never resolved.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm genuinely sorry that we let

Reply from Worldofchillies

6 days ago

I'm so sorry to read this, particularly as you've dealt with World of Chillies before and remember a time when our service was much better.

I completely understand your frustration. You placed an order, paid for your plants and then received neither a delivery nor any meaningful information about what was happening. To have your emails and website enquiries go unanswered on top of that must have been infuriating. You should never have been left in that position.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages throughout this period, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say for certain whether this affected your correspondence back in 2024, but it may explain why some of your attempts to reach us went unanswered. This was a genuine, undetected technical problem, not a deliberate decision to ignore customers. Nevertheless, I fully accept that the responsibility for maintaining a reliable contact system is ours, and I'm genuinely sorry.

Of course, the technical problem doesn't explain why your original order wasn't delivered or why you received no dispatch information. Those are separate issues, and I don't want to make excuses for them.

I'm now working through outstanding complaints, including older ones, because I want to give customers who were let down an opportunity to have their problems properly resolved.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'd very much like to establish what happened and arrange a full refund if your order was never delivered and the matter remains unresolved.

I'm especially sorry that we've lost the confidence of someone who remembers World of Chillies as a good company to deal with. I know it's been a long time, but I'd really appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

6 days ago

I'm so sorry that what initially seemed like a promising experience with World of Chillies ended so disappointingly.

You were told that a refund would be issued for the seeds that were out of stock, and you also received a damaged plug plant. Neither should have been difficult to put right, particularly when you'd taken the trouble to contact us and provide photographs. I'm genuinely sorry that you received no response.

We've recently uncovered a serious intermittent technical fault with the contact form on our website, which we now believe may have gone undetected for several years. Some customer enquiries were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent.

Because we continued receiving and responding to messages, we had no reason to suspect that other enquiries were disappearing. It was only when we began investigating complaints about unanswered correspondence that we discovered the problem, including customer photographs stored on our server without their accompanying messages necessarily reaching us.

I can't say for certain whether your emails and photographs were affected back in 2024, but it's possible that this explains why you received no reply. I want to reassure you that your complaint wasn't deliberately ignored, although I fully accept responsibility for the failure in communication.

Of course, the technical problem doesn't explain why you received a damaged plant or whether the promised refund was actually processed. Those are separate matters, and I'd very much like to investigate both.

Although some time has passed, I'm now working through older complaints because I want to make sure customers who were let down have the opportunity to get things resolved.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'd like to check whether your original refund was issued and arrange an appropriate resolution for the damaged plant if the matter remains outstanding.

I'm sincerely sorry that we made such a disappointing first impression after you'd placed your trust in us. I'd really appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies