Worldofchillies Reviews 

I used the company two years ago and the service was fine. This year I placed an order for £35 worth of goods and got 4 packets of seeds worth £5. Despite repeated emails I have had no response.
I like to support small companies but in this case a service improvement is needed.
DO NOT USE

I have used World of Chillies for several years and would recommend them, the plants/plugs are top quality, if you order early in the year the website does explain they won't be sent out until April, May time as they wait until they're strong enough! Excellent company.

Update-yesterday after writing this review I received my latest order, inside was a broken plant, I let world of chillies know, today I received 2 replacements and a freebie , yet again excellent customer service 😀

Not sure why so many bad reviews. I ordered 6 chilli plugs which arrived on time but one was dead. I emailed Sarah and got 6 new chilli plants within days. Top marks for customer service.

After placing an order in December 2022, I got an automated message saying that the order has been processed.

Never received the seeds nor got a honest feedback regarding my order.

They keep on sending me promotional emails, have a very good presence on social media, but do not reply to my emails regarding my order.

VERY DISAPOINTED

If I could give 0 stars I would. I ordered the classic hot set of plugs as well as some orange habaneros. I get the automated message that the order has been received and dispatched in 5 days. 10 days later, nothing. Not even a dispatch message. I try to contact them but there is no way to do so. Their web form doesn't work, there's no email, I even tried Instagram. I can't believe a company can operate and just take people's money. Thankfully, PayPal refunded me. But I've been chasing for months and I've not heard anything from worldlfchillies. Disgraceful

I’ve used World of Chillies for the first time. I am utterly disappointed so far. I placed the order and paid £84.45 for many plants a week back and have still not received them. I sent multiple emails and used the contact form on the website, only to be totally ignored. Moreover, on the website, they mentioned that for the first-time buyer, they would provide a 10% discount with a specific code given there. But I did not get any discount. Now I am really praying for my plants to arrive. Please avoid this company.

So disappointed. I’ve used World of Chillies for a couple of years now and always had great service. I place and paid for some plug plants in January and have still not received them. Sent multiple emails and used the contact form on the website only to be totally ignored.

I bought 4 packets of seeds just before Easter 2023. They were a little delayed. I contacted the owner and they were fantastic. They apologised and offered me additional plug plants for each variety of seeds I had order. Very kind! And the plug plants were excellent quality and are growing very well under my grow lamp...ready to be put outside when the weather gets warmer. Overall, great customer service, very kind and above all good quality plants and seeds! I will use again. Thank you very much!

UPDATE: plants finally arrived after posting this review and requesting chargeback. Updating from 1 to 3 stars to reflect this.

Sadly I am joining the 1-star review gang. I've ordered from World of Chillies for a couple of years now and it's always been great, with few plants thrown in and healthy plants. I accidentally ordered a gift to my address instead. A gift I ordered was sent to the wrong address, and after requesting it be corrected and being promised it would be re-sent, nothing arrived, since then my emails have been ignored. I've requested a credit card chargeback and will be buying chillies elsewhere from now on

Ordered a number of plug plant chillies, received the majority but one of the plugs missing. Have sent 3 emails and tried the contact us link on the website and had no response whatsoever. No number to call so not sure what to do other than not order from them again. Very poor customer service.

If I could rate this lower I would. I ordered on January 3rd for a birthday gift and I am still waiting. I have chased and still no response. Not sure what you can do to get a response. No customer service contact phone number so I am stumped. Very disappointing and worst company to deal with.

2nd year ordering plugs (wraith). arrived ahead of time, but in beautiful condition and a free thai basil :) got them repotted into a heated propagator. but all 2-3 inches high with very many healthy leaves. Will order again.

I ordered several packets of seeds which arrived today (within two days). Well packaged and with a good growing guide. I obviously haven’t sowed them yet and success could be down to several factors ( including me) but so far I can say it has been an excellent service with what looks like a good product

I ordered some gro lights and they arrived within a day or two, well packed and well priced! With some free chilli seeds thrown in ! Great service Sarah , thanks

Fantastic service, healthy plants and fabulous fruits. I ordered the Hot Collection and the little plants arrived beautifully packed. There was a free addition, and all the plants thrived from day one in my conservatory and later, my greenhouse. I've just started to harvest the crop and the fruits are amazing!

I wish I'd checked for reviews before ordering. A few people seem to have been successful and happy with their orders, but I'm another one who has received absolutely nothing. I placed my order on 10 June, as a gift for Father's Day. It said shipping in 3-5 working days; it's now been 19 working days and no sign of it. I've emailed them a number of times, and other than an automated response or two, have had no reply. They have no phone number listed. They've taken my money and then nothing. Explaining to my children why the gift for daddy hadn't arrived was a good lesson.
I will be contacting Trading Standards.
Please, do not buy anything through this website; it is a scam.

I’m really really sad to write this. I have been a loyal customer for several years and have always had top class plants and communications. This year it’s the complete opposite. I placed the usual order plus an extra order to try their Thai basil. Sadly the basil plant, plus a cayenne chilli didn’t thrive. Knowing they pledge to replace plants that don’t thrive in the first two weeks, I got in contact. Nothing. I wrote again and got a garbled message in capitals that said new plants would be despatched. Nothing arrived. I’ve emailed two more times, but that’s it - never again. I’ve chased for a couple of months now, but still nothing. As said, it’s a real shame that whatever has happened has resulted in a complete break down in comms. They’ve lost me and my circle of friends as regular customers.

Another ‘not sure why the negative review’? Placed an order (Connoisseur Cooks selection). Plugs arrived safely packaged in 5 days (with a freebie). Potted them up into 9cm pots exactly as per the accompanying guide. Have just potted up again into their final pots in the greenhouse and have 7 excellent chilli plants.

I didn't see the reviews until after placing the order and was slightly concerned about what I might receive (if anything).

My experience though has been great. Plants (not plugs) received 2 days after ordering and in great condition.

Fabulous seller …. I ignored bad reviews and this is my second order that’s arrived from them …. I ordered Carolina reaper chilli plants …. Plants are so healthy and the packaging they came in was very good …. I will not hesitate to order from them again