Wellsfargo Reviews 

I went to their online website to open a new checking account to get the promotion they were offering. Apparently after talking to 7 different people I finally received a letter saying I didn’t use the proper link so they were not giving me the promotion. Not very good customer service . I did everything I needed to except use the right link which I thought I did. I’m not happy with the outcome after depositing allot of money. Think promotion is a scam and they make it hard to get.

I requested an emergency increase. I have a 1000.00 credit limit and snd 785 credit score. I had this card for 5 years. No issues. They DENIED my request. I also have several thousand of dollars in a bank.
Their response “ derogatory issues”. Clip this card. Don’t apply. They do not do their homework. When I cancelled the card they gave me no problems. Nothing to say to try to convince me to keep the card. What kind of service is that.
Find another card with better rewards and better customer service.

Wells Fargo is by far the worst bank in the the United States they are a bunch of liars crooks racists and have the worst customer service the agents there do not speak English very well they do not know how to speak to customers they all have attitudes and are all poorly trained I would never recommend this bank to anyone who have any decency or brains I closed my account and went with TD Bank a much much way better bank with great customer service and no hidden tricks up their sleeve like Wells Fargo has even the corporate office is a joke I made complaint after complaint and nothing was done about it they all just care about money not the Customers disgusting people

I would rate less than 1 star if I could. Wells Fargo has the WORST customer service support. The bank made 2 errors to my credit card account. First, when I had to close the first credit card account due to fraud, I was supposed to receive a new card with a new account number. I never received the physical credit card, so I have no idea what my new account number is. 2nd error, when the bank transferred the outstanding balance from the old credit card account to the new one, they only transferred the purchase amount and purposedly excluded the first purchase statement credit of $150. When I called, the customer service rep said that she had NO access to my account without the full account number. Therefore, she could not assist to resolve the discrepancies. In the meantime, the bank continues to charge interest to the new account due to unpaid balance that was overstated by the missing $150 credit AND the interest resulting from their customer service deficiency. Now, they said they have to escalate to executive office support. This is amazing!

Date: August 19, 2026
Application Reference Number: 20262319512009
Card: Wells Fargo Reflect Visa®
To the Wells Fargo Executive Team and Customer Experience Leadership, I am writing this on my first day as a Wells Fargo client. Not because I wanted to. Because I felt I had no other choice. Let me start with what went great. The approval process for my reflect Visa card was fast clear and encouraging within minutes of being approved for $14K credit limit, I received an official Wells Fargo welcoming email containing the following statement: “Hi Miguel, you can use up to 8400 of your $14,000 credit limit before your reflect Visa Card arrives. Set up your account to to add a Wallet and start spending”. That is not a suggestion that is a promise made in writing by Wells Fargo on the day of approval. I took it seriously I clicked the link. I attempted to set up my account and that is where everything fell apart. The enrollment form asked me for: my Social Security number and my card loan or account number and date of birth. my card had not arrived. No account number has been issued to me yet. No alternative path was offered on the form. No explanation was provided for how a brand new client with no card and no account number in hand. It’s supposed to complete an enrollment process that requires one of those three things. I was trapped inside a loop created entirely by Wells Fargo‘s own systems. The email told me to set up an account the enrollment form made that impossible and the phone number provided in the same email. Let me into 63 minutes. I will not soon forget I was transferred five or six times across five different representatives, Candy, Marcia, Matt, Ana, and Victoria most were either unable to answer my questions or transfer me without genuinely attempting to help. The one exception was Marcia the second representative. I spoke with who showed genuine empathy and apologizing sincerely before transferring me over by the time I reached Victoria I was escalated to a supervisor in the executive escalation department. The supervisor was joy joy in Fort me of something that should have been disclosed before I ever made that call the instant access advertised in the welcome email is no longer available to new clients. it is a policy that was recently changed and it’s now researched for existing customers only in other words Wells Fargo sent me an email on my first day as a client advertising benefit that Wells Fargo Zone escalation team confirmed no longer exists for people like me. Joy also stated that my address needed to be verified by the Postal Service before any access could be granted, yet in the same conversation, she was asking me to verify my own address to her verbally. The contradiction was not incidental. It reflect a deeper confusion about what the actual policy even is a confession that five representative and one escalation supervisor were unable to resolve in over an hour when Joey asked for a callback time I said any time then clarify 10 AM Eastern Atlantic time she confirmed she had my phone number and then the call dropped no callback followed no email no acknowledgment of any kind. I want to be precise about what I am not doing here. I am not writing this out of frustration alone. I am not looking for courtesy credit or a scripted apology I am writing this because what happened to me today will happen again tomorrow to another new client who reads the same email follow those same instructions and makes the same call the issue structural and it requires a structural fix you’re welcome. Email makes a promise your enrollment system cannot fulfill for new clients. Your customer service team has no consistent answer for why your own escalation leader leadership confirmed the advertise service was discontinued without any update to the communications new clients receive and a supervisor for your executive escalation disconnect from a call after confirming a callback number and does not call back that is not a phone glitch. That is a failure of accountability at the highest level of your Customer Service organ organization I came to Wells Fargo with an 822 five score a clear financial purpose and a spotless payment history with every lender I have ever worked with. I expected to be treated accordingly I did not expect American Express or Chase a fire reserve level of service. I expected the basic professional standard of being heard Health and followed up with when a commitment was made. That standard was not met today. I am not writing this expecting Wells Fargo to fix what happened to me I am writing this because it is documented it is accurate and it belongs in the public record. This letter is being filed simultaneously with a consumer financial protection and posted publicly so that other consumers can make an informed decision.

HI EVERYONE, THOMAS PATTISON HERE
I HAD TO RETIRE DUE T HEALTH AND FIVE YEARS AGO LOST MY SIGHT... I NEED MY MONEY TO WRK FOR ME IN A SAFE WAY... I LOOKED AND LOOKED FOR A GOOD AND HONEST MONEY MANAGER AND ADVISOR AND FINALLY FOUNE ONE THAT FITS BOTH OF THESE CHARACTERISTICS....
I PROMISE YOU TO LOOK TO DAN BEZI

PROMISE YOU A DAN BEZIK A MONEY ADVISOR FOR WELLS FARGO LOCATED IN MENTOR OHIO IS IS THE PERSON YOU WANT... RARE TO FIND SOMEONE WHO IS GREAT AT WHAT HE DOES AND HONEST AND DAN IS BOTH.... HIS PHONE IS 440 2698041

TAKE CARE ALL

TOM

Wells Fargo is the product of great banks being bought out by banks that don't care about their customers. I had a payout settlement from a highly reputable firm deposited into my account. Wells Fargo holds the money for one week, "to be sure that it is legitimate." I have been a customer of the bank for 25 years and this is how they treat their customers. Truist, here I come.

There is something very sketch about this bank. I have called four times requesting a new card and each time they said they sent it however, I have not recieved one credit card but for some reason they were able to send me a bill and before I could pay it off they closed my account per my request before allowing me to pay my bill as I was on the phone with them so, why wouldn't she allow me to pay my bill before closing it out is a mystery. As a result I have to wait 48 hrs in hopes that I can pay my balance and be done with those people. This bank has been nothing but an incompetent headache for me.

My experience with Wells Fargo Credit customer service was extremely disappointing. I called to dispute a charge, but the representative was difficult to understand due to a poor connection, was repeatedly coughing during the call, and was discourteous. When I requested a supervisor, I was left on hold for over an hour. I ultimately had to call back and speak with a different representative, who was much more helpful. I expect a higher standard of customer service and a more efficient escalation process.

I have been a Wells Fargo customer since 1993. As soon as we moved home from military service, we signed on because they had always treated my parents well. Of course, then it was Southtrust, then Wachovia. But as the world has gone digital for finance, I am completely done with WF. It was fine when we lived in the city and shopped at Kroger. But when we bought our county dream home and the best grocery store is the county Walmart, all I've done is argue with WF. WF considers Walmart a bad security risk. They refuse to allow me to buy my groceries using my debit card. I have called multiple times over the last 4y to explain that because they have closed the majority of their drive up locations, Walmart is my best place to get cash and thereby groceries. I have to call every 3 months and have them drop the security level they apply to my account. I'm done. If I can't get to my money with my bank, then they really don't do me any good. I am a loyalist, I don't change vendors and such. For me to leave WF after this many years is a big thing for me. I gave 3 stars because otherwise, they're services are great. But I'm done.

The closed my account for identity fraud. When I called to find out more , there answer was that they had no further information for me and that they could only tell me that I can start a new account 🙃

Terrible. Customer for near 39 years. Shareholder.

CS agents are working from home. Sleepy. Disinterested. Impress w vibe hey you disturbed me. How can I help.

Bank is shabby.

If I could give - 5 stars, I would. My husband and I went to open a joint bank account and ran into a small issue. The bank told us to call customer service and customer service kept telling us to talk with someone in person at the bank. We cannot get through on another number provided to us by the bank and the customer service representative over the phone could not transfer me to the correct department. She actually told me to “google” my issue. On top of that, she was extremely rude - would not listen to my questions or explanation of why I was calling and actually hung up on me when I kept trying to calmly ask her to listen to me. Avoid this bank at all costs. Our branch is useless and their customer service is useless.

WFBNA one of fraud card company identity theft from flights ticket purchase website add. It's finally produced a credit card 💳. That goes in credit report. Unknown issue the WFBNA Credit card every month charge $40.00+interest. I'm facing same issue last 9 month. I never use this card. By the name of my airline use reported credit bureau and every month charge $40.00+29%interest without use card. Beware of this card apply or accept any term and conditions. This card will harm your credit score. This is a fraud company some agent working with credit bureau and harming.
The card by name issue. WFBNa has no prove i use this card any transaction. I dispute the Experian transunion an equifax not remove. Because of WFBNA has fraud relation between percentage of credit company. It's a very bad experience! Never trust WFBNA credit card.

Their fees are exorbitant! They have some wonderful employees, but they can’t really help you except when you call their 1-800 number. I got a woman named Raylyn in the Philipines! She was so professional , kind, patient , professional , knowledgeable and a very excellent employee. But, I know for a fact Wells Fargo discriminates against females! My mom worked for them. She experienced sexual harassment and she wasn’t paid the same as a male doing her same job! She was a VP there thru every merger before it became Wells Fargo. If you aren’t aware the banking industry is a man’s world and they get to have days off and they take other male employees to play golf and the banks pay for their fulll memberships to country clubs all over this country! It’s a real shame that this happens! I would never recommend any female go to work in the banking sector! Do you think the female employees ever got to have a day off for anything except a doctor’s appointment or because their children were sick? It was like during the entire age of banking since the 60’s through today is the same and it’s getting worse! Holly Farr

This is scam bank. If you are business owner or just individual -Do not open any accounts with them. They charge for each decline payments from your account on the date declined $35 even if you deposited money but because of check was in overdraft in 10 minutes-2 hours they charge you $35. Also, if you deposit the check they deposit in 1-2 business days only $200-300 from your check and the rest amount of your check will be placed on hold for validation!? When I tried to reach out to the bank I was waiting in an hour that representative instead of resolving problem they just ended my call. Absolutely, scammers! Avoid this bank.

If you can choose another auto finance company--do it at all costs! Wells Fargo customer service is beyond poor--they provide misinformation or don't have any answers at all. When I traded my vehicle, Well Fargo failed to send my GAP insurance refund for months and then sent it to a random address where I never lived. They lied about trying to reach me and I filed numerous formal complaints. I still have not received my money. They fail to be accountable for anything and make bad situations so much worse. Sadly, the customer pays the price for their incompetence and dishonesty.

I've been customer with Wells Fargo for years. In 2025 I decided to open a CD Account with 4 months interest rates. I was getting notifications by mail or by call/texts from WF Bankers to inform that my CD account maturity date need to be renew soon. It's all fine, but just last time no one inform me about it! I was too busy and completely forgot the maturity date. Until I last checked my CD account to see when it's the time to renew. Sadly, it was renewed automatically almost 3 months ago with the lowest interest rates they offered. Prior to the last 3 months I normally earned from $275-$310, the rate fluctuates each month. Believe it or not, last (current) 3 months I earned the interest rate just briefly $4.89/month. Dang... not even $5. I literally lost nearly $900 for those 3 months of investment, wth!!!. Really rediculous investment that I'd experienced with Wells Fargo! I'll definitely got the the brand to close CD account this Friday August 7, and looking forward to invest in other financial institutions. Hopefully, the bank I choose to invest inthis time will provide a better customer service. So rediculous!!!!

Princess was absolutely beautiful and kind otherwise it's kind of a rough to maintain a 500 dollar direct deposit

I wish I had read these before I bought a cd at Wells Fargo, they aren’t my usual bank. When it matured at 4 months., I called to close the account, said I would get a cashiers check in about a week, 2 weeks later I called, said it was mailed week before. When I finally got it after 3 weeks, it was dated just 5 days ago. They kept my $5000 in their bank when it should have been in my bank and lied to me about it. Glad I don’t ever have to do business there again.