Citi Reviews 254

Stay clear of Citi Cards of any kind. Not a good company!

They closed my card account without telling me. AI customer service is abysmal and insulting.

Disputes always get blamed on the customer, even when the company the purchase is from is to blame.

I’ve had a very disappointing experience with my Citi AAdvantage credit card. We were charged interest on a Citi Flex Plan that is clearly advertised as interest-free, which defeats the entire purpose of using that feature. We have contacted customer service multiple times, and each time we are told that the payment made was not for the full balance—yet with a Citi Flex Plan, the whole point is that you pay fixed monthly installments, not the full balance.

On top of that, we also had multiple fraudulent charges on the account, and before those issues were even resolved, interest was already being applied. This is extremely frustrating and unfair.

Overall, the handling of both the Citi Flex Plan and the fraudulent transactions has been very poor. Customer service has not provided clear or consistent explanations, and the experience has significantly reduced my trust in Citi. I would not recommend this card based on my experience.
Daniel Blanco

Citi card customer service is terrible.

Citi bank customer service is the worst !!. In an emergency I called and I got referred to a virtual assistant that is just the worst . People call because they have problems not to deal with some robot that cannot understand anything . I don’t know why our company chose you but you suck citi bank your virtual assistant is crap . Your customer service does not exist

Horrible. After promising me that they would reimburse the 50 fee for the balance transfer fee because of their system failure mistake, they didn’t. They promise that after paying it back, they wouldn’t charge me the $50 fee but they still did. I will close all my accounts after. Not worth it. Horrible. Don’t ever open with them because they would certainly scam you.

They steel my money and than block my card for almost 2 weeks but there is $0.00 due nor is there or was there ever a payment lat! Never open a card with them they are the worst out there. Go with anyone else but citi they are like scammers.

I sent a payment to citibank through an unchanged bill pay process I have used for years. I have filed a dispute. I spoke with a customer service agent. I have proof from the bank. I cannot reach a live agent: calls continuous default to a limited set of questions.
Loyal customer since Sears was a brick and mortar dept store.
Find a better card.

Worst liars I've ever dealt with. Blew smoke up my rear telling me how they're with me before during and after each sale, then denied a clear cut fraudulent case against a vendor without consulting me for the documentation they say I should have on hand but never allowed me to submit. Citi is absolutely not for the customer, even though it's our interest and fees they collect. Complete sham of a customer-prevention department.

The worst customer service and policies regarding the American Airlines CitiCard. Do not be taken by the offer of bonus miles....not worth it. Their outsourced call centers are some of the worst I had to deal with. The credit limit for the new card was so low I paid balance immediately to free up credit to make more purchases but they don't free up the credit for 2 weeks! Even though the payments is posted and has left my bank. HORRIBLE company.

I had a credit card with citibank they closed the account after 4 years of being opened, because of 1 returned payment that I replaced immediately when my bank notified me it wasn't going through. But my the real issue is, I opened a checking account and deposited $250, the account was closed within the next two days, that was almost 3 years ago, they never sent the money back that I initially deposited.

Had a Citibank card since 2013 and it was a platinum membership. Never missed a single payment and they decided to debit the wrong bank account off auto pay twice in a row and then cancel my card after that many years of loyalty. Absolutely wild to me and I’ll never ever allow them to have me as a loyal customer again.

CitiBank will never get any of my business ever again. Got behind on some payment having not received my statements, wondering if this was their way to go paperless. So I paid my account and closed the account. They then started billing me monthly late fees having closed the account, and paid up to the date of closing the account.
Judging by all the other bad reviews they're hurting. Stay away, there are a lot of better banks around.

Do not do a balance transfer with this company. They tricked me into doing another balance transfer by prompting on their system that my balance transfer didn’t go through or it showed “something went wrong” on their system. Because I thought my balance transfer did not go through, I had to try it again on another card. Same thing again and it says it did not go through. After few days, they just posted bunches of balance transfers on my two credit cards without notifications or consent on my end, which made me pay my creditor twice.

This company sucks and deceitful. Plus their customer service representatives also aren’t very helpful, but rather police you for being frustrated and would even hang up on you. They wouldn’t even apologize for what happened but would just keep ignoring your call.
There’s no way this is legal— making their customers think balance transfer did not go through so they would try it again on another of their credit card and just posting it on their accounts without even notifying them. This company should be investigated. I feel so blindsided. This is fraud.

After I settle this, I will close most of my accounts. If not all. The worst company ever. They only want your money.

Worst card company ever. I have multiple cards with Citi. I recently got injured so used my card a little more than usual....all of a sudden they killed all my available credit. Been with them for years....not a single non payment or late payment...but when needed, they took all of my available credit away.

They have stolen $3000 from my account and there is no recourse.

Extremely disappointed with the service from Citibank—even with a Gold account. I waited over six weeks for bank statements that never arrived. I called multiple times and was repeatedly told they would be sent, but I never received them by email or mail. The lack of follow-through and communication is unacceptable. I will not be using their services again.

I am only creating this account and leaving a review (I never leave reviews good or bad) to let everybody know this is a terrible credit card company. I was talked into it last minute when checking out at Costco for my first time because they don't take just any payment method, so I signed up for what they recommended, and GD was I tricked into one of the most shady companies. Everything was fine and dandy for a little while, until I logged into my home bank account one day to see it negative SO many dollars. Why? Citi card attempted to submit a FULL payment on the card (after I had just submitted a 500 dollar monthly payment which covered well over the min payment) and dropped my bank account! I did not submit or approve the payment. I had just over paid and caught well up to speed on my monthly payment. Why would I purposefully try to tank my bank account and overdraft it by trying to pay the rest of the CC off?? I wouldn't!! But, the 4 customer service reps I spoke to all blamed it on me, saying I am the only one who has access to my account, and I must have made the payment and there's no other explanation. I was literally in the car after picking up my child from preschool on the way home when the payment was 'submitted'. It makes zero sense. Customer service is so extremely rude, they do not care about your account and will blame it on you, oh and when you have to answer your security word.... get ready to have to say it but also spell it... and if you spell it incorrectly you are doomed. Truly doomed.