Wayfair Canada Reviews 

I found 4 tables I wanted to purchase for my club, set up a professional account and received an email from my “dedicated point of contact”. I replied immediately and asked for assistance to complete the sale. I did not hear back so wrote later that same day. The reply said that unwound get a response within one hour. The next day I tried to complete the sale on my own but the price had risen by almost $50 an item. I chatted with the agent and they told me that Wayfair uses dynamic pricing- like airlines or tickets to a concert. I am disappointed in this company and won’t be back. Very poor customer service despite promises:
“Transparent Quotes & Price Locks: Get clear, detailed quotes with 30-day price locks to simplify your budgeting and planning.
Project Management Support: From start to finish, I’ll be available to guide you through timelines, sourcing, and supplier coordination.”

If I could give a negative rating I would. I ordered a TV stand that was advertised as fully assembled. It came in an 80 pound box left in the driveway and had to be assembled. I’m 60 with mobility issues so that’s a big deal. It was damaged and when I tried to report a problem through the website, you get to the last step where it says, how do you want to contact us but they don’t give any options in the continue button is disabled.

Your product is great!

I am giving a 3 out of 5-star rating because, despite the issues I experienced, the second representative I spoke with was exceptionally kind, professional, and helpful. I also appreciate that the company honored its commitment regarding the refund, and I ultimately received my complete sofa as promised.

These actions have helped restore some of my confidence in the company and make me more willing to consider purchasing from them again in the future. However, there is clearly a need for significant improvement in the handling and management of shipments and packages, as this was the main source of inconvenience throughout my experience.

Overall, I appreciate the efforts made to resolve the situation, but I strongly encourage the company to address and improve its delivery and package management processes.

Very filmsy bed base and returns are paid by you of course.

I'm beyond pissed.i purchased a rug and some pop up appeared about a points plan. I thought I had closed the page and dismissed it till I received my bill where they charged me an extra 40$ for this points dollar program. So I called to have it canceled but all the guy could offer was a 10% discount on my next purchase....I was able to cancel this subscription for the futur but they literally won't give me back my 40$ dollars. I don't want a stupid points program that will force me to keep spending. And I can't find anything on their site or through their customer contact to write to them. Order #‌4690057075

Extremely disappointing and overpriced. I spent around $1,000 and regret every purchase.

The furniture I received is cheap in quality and looks nothing like the photos. I found similar items elsewhere for about $150 less, and they were far better made.

The flower arrangements were also very poor quality despite costing $80–$250 each. They looked cheap and not worth the price at all. You can get much better products at Homesense or Marshalls for a fraction of the cost.

Overall, this was a waste of money and I would not recommend this company at all.

I had a very frustrating and disappointing experience shopping with Wayfair. Unfortunately, it seems that the quality of customer service and operational processes may have deteriorated significantly over the years.

I purchased two side tables, and one of them arrived with a defect. I promptly contacted customer service and was informed that a replacement had been processed. However, after several days, I noticed that no replacement order appeared in my account. When I contacted Wayfair again, I was kept waiting for a considerable amount of time before being told that the original customer service representative had mistakenly processed the replacement under another customer's account and had even used that customer's reward points. I was told this was a human error. While mistakes can happen, I chose to be understanding and move forward. A member of the Resolution Team, Tina, was very helpful, professional, and courteous. She took ownership of the issue and arranged for a replacement part to be sent free of charge. I genuinely appreciate her efforts and assistance. I then received an email confirming that the replacement part would be delivered on June 11. To my surprise, I later received another email stating that the package had already been delivered, even though nothing had arrived at my address. After contacting customer service yet again, I was informed that the package had actually been delivered somewhere in New Jersey due to a shipping label error. I was assured that another replacement would be sent. However, as of now, I still do not see any replacement order reflected in my account, leaving me uncertain whether the issue has actually been resolved.

At this point, the experience has been exhausting. What should have been a simple replacement request has turned into multiple calls, long wait times, repeated explanations, and a series of avoidable mistakes. The recurring errors suggest deeper problems with Wayfair's internal processes, order management systems, and staff training. It often feels as though different representatives have no visibility into what previous agents have done, forcing customers to start over each time they reach out. While I appreciate Tina's efforts to help, the overall experience has left me with very little confidence in the company's ability to manage orders accurately. Wayfair's management should take immediate steps to improve employee training, strengthen quality controls, and fix the operational issues that are causing these repeated failures. Without meaningful improvements, experiences like mine will continue to frustrate customers and damage the company's reputation.Table base was eventually replaced

Ordered my son a 1500$ bed April 29th, was given two weeks to deliver.
I understand things can happen right! Here's the rub, today is June 10th no nothing, no communication, no follow ups, off shore call center advised to cancel order and reorder, really!!.
Wayfair uses a third party payment company, which is useless, there is NO WAY, to get my money back. So we are screwed and waiting...
What's my message DONT BUY FROM WAYFAIR WHY BECAUSE THEY ARE UNFAIR.

2 days and iv been given 6 different delivery dates , contacted wayfair told thevrouting or something but 6 different days the ware house they use is 4 min from my house and they still can’t deliver item with out excuses so now i have to sit yet another day waiting for item it’s pathetic

BUYER BEWARE!!!
Tried to order a gazebo on Wayfair.ca

The site stated 1 price, the cart stated a different price.
So, I contacted "customer service" for assistance (what a joke that was!!!!) They tried to tell me I was on a competitor site or out of region. I showed them photographic proof I was not.
I was then passed to NINE other CS reps in an attempt to get rid of me over 30mins. Last they said was to call another CS rep. Ha! Screw that!

STAY AWAY!!! SHADY BUSINESS!!
Never again!

** PS. All of my CS experience was in the live chat provided on their website. Shockingly the "Download Transcript" button was also not functioning.

I see your response Wayfair. I provided my email & contact info directly to the CSR I was speaking to. I also provided it to Trustpilot. You want to contact me to "Make it better", then use it.

I ordered a dresser from WAYFAIR for my daughter’s birthday. It arrived with a faulty part. When I contacted the company I was told a refund AS WELL AS a replacement part was on its way to me. I never received the replacement part. They cancelled the order almost immediately after they told me it was in its way.
This company is garbage. The items are crap and there is zero company to client accountability. DO NOT ORDER FROM THEM, YOU WILL BE DISAPPOINTED.

Well I’am changing my previous review of Wayfair .They contacted me and will give me a FULL REFUND on my clock purchase.I am so appreciated of their help & kindness.They went far beyond my expectations Thankyou Wayfair

Dropped the price hours after purchase... denied price adjustment...
just ridiculous for a company this size…

Update: after review, the price was adjusted. Thank you

Customer service is a dumpster fire slowly rolling down the hill.

I bought an item. The following day it went on sale and I reached out to the company to see if they would give me the price difference. They said I can return the item for $45 and re-purchase the item to save $20.

Wow, so helpful. Gee thanks!

Bought a Los Flexi bathroom sink. It looked great out of the box so paid a plumber to instal it. When wet tested there was a leak. Seems the overflow had a hairline fracture underneath. Applied silicone. Hopefully works for a long tine. Called customer service. In the end was offered a 150 discount. This was fair as both Wayfair and myself could not forsee that. Could have returned the sink but the cost of a plumber made that prohibitive. This is my third purchase with Wayfair and am happy with this company. Highly recommend.

Buyer beware of New rewards if you decide the very same day you will not buy enough to warrant the program they KEEP YOUR MONEY it is in fine print I am not impressed with people who steal money from people com on
Audrey
So the company that being wayfair reached out to me they want more info plane and simple there is no where that says you dont get your money back oh sorry there is in small print I cancelled within hours of this huge mistake then a person sent me a email with the wrong amount cant get that right so I closed everything off from them that is not customer service I guess they need the money lesson learnt on my part amazon at least gives your money back enjoy it wayfair I will give you lots of free advertising

Worst customer experience ever. Order something that stated made in Canada - I am in Canada despite the location stating otherwise. Get the confirmation email less than 24hours later stating it is "clearing customs". When I contacted to complain and cancel the order, they advised they couldn't as it was in transit. After multiple back and forths, they said it was cancelled and I got an email stating I would get a refund in 3-5days. Contacted multiple time during the next 10 days as still no refund. Spent over an hour talking to WhatsApp and then I er an hour on hold TK be told they couldn't do anything as I had raised a dispute with Paypal. Then get an email today saying my order is being delivered?! They refused to do anything and I am still waiting for them tomreply.about arranging a collection as I am not paying to return an item I cancelled two weeks ago, which they originally said I would need to do.

Would NEVER use Wayfair, ever.

My husband ordered two vanities from Wayfair, for our two bathrooms delivered in two different days, first one brought up to our unit in a condo , second one was just left in the lobby, my husband offered them tips for taking it up in the elevator, first delivery accepted the tip $70, second delivery, denied, both me and my husband are seniors, my husband is 80 years old, on my way back from work, I helped him out to take the 100 kilos vanity, to the elevator by pushing , considering I have a bad back problem with Sciatica and my husband age , it’s not acceptable these kind of deliveries without noticing the customer age or situation, I got critical back pain and almost paralyzed and can’t get to work and my husband is exhausted from the job, shame, even the best deal, from Wayfair does not worth the consequences, I have to talk to a professional for this situation and the harms of zero customer service from company .

From the begining all is lie.Order in Toront,Canada and on the site was "in the store".The store is in the Burlington 40 km from my place.On the site was delivery June 2nd.After when I place the order I got email that the delivery will be June 7 to 11 and today when I try to find out the date popup thet the date will be June 12 to 16.When I try to talk the company on the phone all was only saying that they are very sorry and they understand but that all.They are in US and the stuff is coming from the US.I will never buy anything from this company and I am so sorry for thetex victims of this scam.