Aosom CA Reviews 6,671

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and competitive pricing, often noting that items are better than expected. People frequently highlight the fast delivery service, with many purchases arriving quickly and in perfect condition. The ordering process is also described as easy and straightforward by many consumers. However, some customers also noted issues with missing or incorrect parts upon delivery, though these were often resolved by customer service. A few people mentioned that some products, particularly furniture, did not hold up well over time or were smaller than anticipated. Additionally, some reviewers experienced damage to packaging or items during shipping, and a small number found assembly challenging due to misaligned holes or unclear instructions.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Quality

People report positive experiences with quality, often praising products as great, excellent, and good value... See more

Price

Clients share positive opinions on price, consistently finding products to be of good quality for the cost.... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Based on these reviews

Rated 5 out of 5 stars

Great website made buying easy. The bird bath arrived quickly and was a good purchase. It’s lightweight for easy removal in winter but comes with good anchors to keep it in place despite any animal i... See more

Rated 5 out of 5 stars

Great products and amazing service - I contacted them because I essentially broke a piece while assembling the furniture I bought and they immediately sent a replacement no problem. I've loved everyth... See more

Rated 5 out of 5 stars

I was looking for a new outdoor carpet and found one exactly like I wanted on the Aosom App. Perfect size and colours for us and so easy to order and track. Arrived fast here in Alberta and are so e... See more

Rated 5 out of 5 stars

Fast, easy, free delivery. I cannot comment on quality or condition of product at this time as I haven't been able to build the table and chairs due to the continued winter weather at this time. I wil... See more


Company details

  1. Home & Garden

Information provided by various external sources

Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!


Contact info

  • Finch Avenue East 5590, M1B 1T1, Toronto, United States

  • aosom.ca

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 2 out of 5 stars

Poor Quality

The metal pole is crooked, the seat was unraveling. Very poor quality.

9 April 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

Rated 1 out of 5 stars

Poor quality metal.

Planters completely rusted within 2 days. Stained and ruined my deck!!

30 March 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused.
We are in the process of negotiating with you and we will help you resolve the issue as soon as possible.
Thank you for your time, patience and business with Aosom Canada!

Rated 5 out of 5 stars

We have installed it and all seems to…

We have installed it and all seems to be very good. It is a little challenging to get remote working properly but my husband got it. It looks great and was cheaper than the taxes were going to be for one we had been quoted made and installed.

15 April 2026
Rated 4 out of 5 stars

Assembly less than perfect

We had a few issues with assembling the ramp. But it is quite sturdy and it has made life easier for our dog. Our dog is only 25 lb but we chose the largest ramp because it matches the height of our bed.

9 April 2026
Rated 3 out of 5 stars
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product and service.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

Rated 3 out of 5 stars

Like how comfortable it is.

Like how comfortable it is.
Dislike that it screetches and putting it together was dreadful to do alone the backrest only.

9 April 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

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