I have visited the Vodafone store for a few years now and I am never disappointed with the service I receive. On this occasion I was trading my Pixel phone in for the latest model, and the support I r... See more
Company replied
Location
Switch locationUNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD Swindon, GB
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See what reviewers are saying
We had an exceptional experience from Simran. She talked through all our options, explained everything very well. She found us our best options. Would recommend her to another person.
Company replied
I needed to upgrade my phone recently. Benn and Georgia in the Swindon store made sure I had a new phone that met my needs at a reasonable price. Excellent customer service, thank you. I will be back.... See more
Company replied
Nazmin was extremely helpful in providing advice and details of possible solutions. Can not fault the help and time she gave us. All issues were solved to our satisfaction. Well done Nazmin, wou... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Swindon
Written by the company
Contact info
UNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD, Swindon, United Kingdom
4.8
Excellent
379 reviews
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After a frustrating couple of days I…
After a frustrating couple of days I bought a series apple watch 11, was told it would go with my phone it didn’t so had to go to the store as I had another phone my daughter had previously it would not pair. I walked into the store the first guy was not prepared to listen just said we will charge you to swap everything over without listening to me at all, very rude and with an attitude, I asked to be dealt with my someone else. From the moment she took over she listened to me, she then continued to understand and empathise with my frustration and disappointment. She took over 2 hours to transfer everything onto a new phone and set up my new Apple watch all the while reassuring me it will work and be ok. She also had an awkward customer try to talk to her inbetween but dealt with that situation so well. I did not catch her name but I know she came over here from India I think she said she was 26. So want to say how kind, patient, understanding and calming she was. I have come away with everything working I couldn’t be happier as I have always wanted an Apple watch. She is a credit to your store and she could definately teach others. So a big Thankyou to her.
16 March 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Marsha,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Georgia was excellent
Georgia was excellent , great knowledge and a really easy process
11 March 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Darren,
Thanks for the lovely review and fantastic support for Georgia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I have pop in to my local Vodafone shop…
I have pop in to my local Vodafone shop and Nazmin was assisted me for my airtime plan she was very professional and helpful with my octions to change my plans I'm very happy with the advice from Nazmin and then help
3 March 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Swindon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Swindon
Hey David,
Thanks for the lovely review and fantastic support for Lusi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service and care
Benn was amazing and clear in what he was telling us... Took my broken phone in to be repaired... Helped me with my contract once it ends and got Everything ready for me... Great customer service asset to your company
1 March 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Nicky
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Georgia at this store is amazing she…
Georgia at this store is amazing she took care of everything so professional even had a follow up call a few days later just to check in and make sure all was ok . He attention to detail was second to nun . Great service would strongly recommend
7 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Matthew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nazmin was helpful
12 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Tori,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Mac was very helpful and lovely 5/5
10 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Val,
Thanks for the lovely review and fantastic support for Mac.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service due to expertise
Excellent service due to expertise, efficiency and professionalism from both Lusi and Claire.
10 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Nicola,
Thanks for the lovely review and fantastic support for Lusi and Claire.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very friendly
Very friendly, quick and efficient service from Mac. Would highly recommend!
7 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shoutout to Benn at Vodafone
Shoutout to Benn at Vodafone — genuinely one of the best retail advisors I’ve dealt with. Super helpful, knowledgeable, and actually took the time to explain everything properly without any pressure. Made the whole process easy and stress-free. Top service 👏
4 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Abdoulie,
Thanks for the lovely review and fantastic support for Benn.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited Vodafone office and i was happy…
Visited Vodafone office and i was happy to get excellent services from Aswin
2 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Dunan,
Thanks for the lovely review and fantastic support for Aswin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lusi was amazing in helping me renew my…
Lusi was amazing in helping me renew my contract, super helpful and explained everything to me be dry thoroughly. Very happy with the service today from Lusi
2 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Jordan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The staff Nazmin is very friendly she…
The staff Nazmin is very friendly she help me very much and gave me exactly what I need!
Thank you
1 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Broadband
Was helped by Nazmin in changing over our broadband and saved us half the price what we are on now .
1 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and pleasant
Very helpful and pleasant
Excellent member of staff
Her name is Nazmin
1 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Jason,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Swindon store
Greeted inside the store by a very friendly & helpful young lady - directed to Nazmin who was very friendly polite & professional made us feel very comfortable and explained everything in detail - made us some great offers which we took up and saved us money - so very happy customers
1 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Prompt
Prompt, efficient service. Nazim sorted my phone issued out in minutes. Very pleased with the service.
1 February 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was excellent in attempting to…
Tom was excellent in attempting to repair and explaining the issues
28 January 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Roland,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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