The night shift staff was able to sort my dog with no complications and both lady’s were amazing at keeping me and my partner up to date with news on how she was doing and best course of treatment c... See more
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Vets Now Southampton provided a mixed experience. While the care my pet received was adequate and we were seen fairly quickly, there were serious administrative issues. They sent the wrong details to... See more
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A godsend! After our year old cat choked and aspirated on Friday night, we rang up and rushed her into the Southampton Beech House surgery, who were fantastic. A friendly and helpful RVN on rec... See more
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From the first phone call to the happy collection of my poorly pet, Vets Now Southampton were absolutely amazing. The whole team were calm, reassuring and efficient, taking the stress out of a ver... See more
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Company details
About Vets Now - Southampton
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
64 W End Rd, SO18 6TG, Southampton, United Kingdom
- 023 8184 1345
4.4
Excellent
208 reviews
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Getting the best help.
Prompt, professional response, keeping us informed at every stage and explaining all the treatments being given and why.
Sympathetic but realistic on the possible outcome.
22 August 2023
Unprompted review
Reply from Vets Now - Southampton
Hi Pete, thanks for taking the time to leave us a review. We really appreciate it. We’re glad we could help you and your pet. Have a lovely day.
Reply from Vets Now - Southampton
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Good service
Smooth process, seen quickly. Clear explanations only marked as 4 due to the cost!
29 August 2023
Reply from Vets Now - Southampton
Hi, I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com
Would not recommend
I felt that the vet did not have the knowledge to access my dog
As he was so ill I believe he should have been referred to a specialist that day, we did contact them again in the evening asking for referral, we were told someone would call back no one did
also The rooms looked grubby
29 August 2023
Reply from Vets Now - Southampton
Hi, we’re sorry to hear you’re unhappy after visiting Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Understanding and caring in a very…
Understanding and caring in a very stressful situation. Kept fully informed as to our pet's progress and most helpful in making insurance claim
26 August 2023
Reply from Vets Now - Southampton
Hi Jo, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Lovely Laura the receptionist was first…
Lovely Laura the receptionist was first class. Care excellent
28 August 2023
Reply from Vets Now - Southampton
Hi Sarah, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service. We’ll be sure to pass on your encouraging feedback to our team.
It was an emergency appointment and in…
It was an emergency appointment and in the early hours of the morning and yet the care and attention was excellent.
22 August 2023
Reply from Vets Now - Southampton
Hi Matt, thanks so much for letting us know how we did. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
The video consultation worked really…
The video consultation worked really well and gave us good advice and reassurance when we couldn’t get to see our vet over the BH weekend.
All followed up with written confirmation of advice by email immediately after the call.
28 August 2023
Reply from Vets Now - Southampton
Hi David, many thanks for your positive feedback. We’re glad you were happy with the service provided by our team.
We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
Cannot recommend highly enough
23 August 2023
Reply from Vets Now - Southampton
Hi Nikki, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Great out of hours emergency vet
We've had to use this emergency vet a few times for our cats. The most recent visit was on a Sunday afternoon, it was busy but we were seen quickly, the vet was really friendly and helpful, thankfully the cat is making a recovery.
21 August 2023
Reply from Vets Now - Southampton
Hi Annette, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your cats. Have a great day.
All the staff were incredibly polite…
All the staff were incredibly polite and helpful. Everything was explained to us step by step. The wait was a little long but then it’s like casualty you come and sit and wait
20 August 2023
Reply from Vets Now - Southampton
Hi Julie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Just the support my dog needed
Great customer service; very responsive and seen quickly despite being out of hours.
14 August 2023
Reply from Vets Now - Southampton
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your dog. Have a great day.
Amazing vet
Lovely staff, amazing vet.
Had to take my 7 year old small dog in on Saturday afternoon after my vet had closed. This practice was absolutely miles away, but my only option. Hunter had been bitten by my other dog, who is a much larger puppy, and is usually bullied by the little dog. Hunter was seen by a lovely vet who quoted so much, I can remember thinking 'that's nearly 3k' it was totally impossible to pay that amount. The vet was fabulous, and we worked together to find an affordable solution. The vet patched up hunter, gave him antibiotics and pain meds to last him to Monday morning. Hunter was seen by my own vet on Monday, and given more antibiotics, and he had a go at a dog on his way out. He is doing fine at the moment and very bright and back to his normal self.
12 August 2023
Reply from Vets Now - Southampton
Hi, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service. Have a lovely day.
Lovely vet and nurses took very good…
Lovely vet and nurses took very good care of my very poorly dog overnight
13 August 2023
Reply from Vets Now - Southampton
Hi Sue, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your dog. Have a lovely day.
As we are from Newcastle not manny Vets…
As we are from Newcastle not manny Vets would take are doxy Tyson in. We arrived Southhampton by boat - within two days Tyson passing a lot blood. We had manny visits while he was in for 4 nights - care was fantastic great staff - think back home he wouldn’t t made the recovery as quick. Fantastic staff thanks 🙏
13 August 2023
Reply from Vets Now - Southampton
Hi Colin, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Was very impressed with how…
Was very impressed with how accommodating staff were to my dog’s additional behavioural needs (dog reactive)
13 August 2023
Reply from Vets Now - Southampton
Hi Louise, thanks so much for your positive feedback. We really appreciate it. We’re glad you were happy with the service provided by our team and we’ll be sure to pass on your encouraging feedback to our them.
Adriana was incredible
Adriana was incredible, she was so kind and helpful. Made sure all treatment was discussed with me and I was happy before proceeding, and gave me estimates of everything so I understood costs. She was very gentle with my pet and made him feel very safe, despite him being fearful.
9 August 2023
Reply from Vets Now - Southampton
Hi Holly, thanks for leaving us a review, we really appreciate it. I'll pass your comments on the clinic. Have a lovely day.
1st class service in a time of need…
1st class service in a time of need helpful guidance and advice thank you
7 August 2023
Reply from Vets Now - Southampton
Hi there, thanks so much for your positive feedback. We really appreciate it. We hope you have a good day.
Communication and staff excellent and…
Communication and staff excellent and caring. Just very expensive.
6 August 2023
Reply from Vets Now - Southampton
Hi Duncan, we really appreciate you taking the time to leave us a review. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
I should have registered with my own…
I should have registered with my own vet. I feel exploited for my panic for my mum's dog. The call handler diagnosed lameness instead of just recording symptoms resulting in delay being seen. You are expected to collect at 0730 regardless of pets condition and although informed of an initial fee , the final fee was 3x what I was later charger at my vet for the exact same treatment/ stay period.
The staff however were kind and gave good treatment.
1 August 2023
Reply from Vets Now - Southampton
Hi Karen, we’re sorry to hear you’re unhappy after visiting Vets Now. If you’d like to discuss your visit with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and highlighting your concerns.
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