Vets Now - High Wycombe Reviews 

86
TrustScore 3.5 out of 5

3.3

54 West Wycombe Road, HP11 2LP High Wycombe, GB


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Rated 5 out of 5 stars

A warm friendly welcome as we arrived for an emergency appointment. The consultation was very thorough and pleased to say not a serious concern. However the staff were in no way rushing us out and too... See more

Company replied

Rated 5 out of 5 stars

Quite simply - if it was not for Hollie on Sunday evening - our beautiful cat would not have survived being hit by a car. Her compassion toward our cat was clear from the outset. Her professionalism c... See more

Company replied

Rated 1 out of 5 stars

Very disappointing experience. When my dog was unwell and I needed the test results and medical records to seek a second opinion from another vet, the clinic refused to provide them. I repeat... See more

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Rated 5 out of 5 stars

On Sunday 10th November we arranged an appointment for our dog Ollie, as I thought our usual vet was closed. We arrived and the nurse checked Ollie prior to seeing the vet. The vet came over and intr... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - High Wycombe

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • 54 West Wycombe Road, HP11 2LP, High Wycombe, United Kingdom

  • 01494 257408

3.3

Average

TrustScore 3.5 out of 5

86 reviews

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3.3

All reviews

(86)

1,872 reviews in the last 12 months

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Rated 5 out of 5 stars

So helpful and compassionate through my…

So helpful and compassionate through my visit with Lola I can’t thank them enough ❤️

24 March 2025
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Reply from Vets Now - High Wycombe

Hi Jan, many thanks for your positive feedback. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.

Rated 5 out of 5 stars

The vets were professional

The vets were professional, on the ball, caring and efficient. It made a stressful visit very much more acceptable. Thank you!

21 March 2025
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Reply from Vets Now - High Wycombe

Hi, many thanks for your positive feedback. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 1 out of 5 stars

Don't waste your time or money absolute…

Don't waste your time or money absolute JOKE.

13 January 2025
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Reply from Vets Now - High Wycombe

Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Very nice greeting on arrival

Very nice greeting on arrival . Vet very kind and professional. Gave me detailed explanation of different types of treatment.

8 March 2025
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Reply from Vets Now - High Wycombe

Hi Annabel, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 1 out of 5 stars

poor communication

3 February 2025
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Reply from Vets Now - High Wycombe

Hi Kayleigh, we’re sorry you’re not happy with the service you received at Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and your reason for getting in touch.

Rated 5 out of 5 stars

They were there for when we needed them…

They were there for when we needed them most with our poorly dog. The person at the end of the telephone was very polite, even if he was scottish and I did have a little bit of trouble understanding them we got there in the end. At the vets they were brillant and caring and our dog got the treatment he needed and what we should do next day if we were worried.

19 January 2025
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Reply from Vets Now - High Wycombe

Hi Carole, thanks for your review. We're glad we were able to help you and your pet. We hope you have a wonderful day!

Rated 1 out of 5 stars

Highway robbery

Highway robbery. Did nothing other than an anti sickness shot when our dog was puking blood, paid £500 for ten mins, and ended up. sleepless night and back at our vet who thoroughly examined him and provided meds and an explantation first thing the next morning, we are lucky we didn’t loose our beloved dog . Disgusting place. I will be contacting the owners of our vet office to explain what happened so they stop referring clients to this place. Should be ashamed of yourselves.

26 December 2024
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Reply from Vets Now - High Wycombe

Hi there, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Very caring and prompt service

Very caring and prompt service. Vetbwas very vkesr and explained well.

28 November 2024
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Reply from Vets Now - High Wycombe

Hi Louise, thanks for taking the time to leave us a review.

Rated 4 out of 5 stars

I was actually happy with the service…

I was actually happy with the service and the vet . But this is very very expensive.
Even if you put aside the consultation charge of £289 a claims handling fee of £25 it’s a bit much to then charge
10 paracetamol at £40
Anti sickness jab at £100
Just be aware of this .

28 November 2024
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Reply from Vets Now - High Wycombe

Hi Jacqui, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Rated 5 out of 5 stars

On Sunday 10th November we arranged an…

On Sunday 10th November we arranged an appointment for our dog Ollie, as I thought our usual vet was closed. We arrived and the nurse checked Ollie prior to seeing the vet.
The vet came over and introduced herself and asked why we haven’t gone to our usual vet, I said they were closed on Sunday. Apparently she informed us they were open, if we wanted we could give them a ring, which we did and got an afternoon appointment. We can’t thank the two that were on duty enough for their honesty and professionalism. This saved us a lot of money, many many many thanks

12 November 2024
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Reply from Vets Now - High Wycombe

Hi Pamela, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

THE VET WAS SO SYMPATHETIC...DID ALL…

THE VET WAS SO SYMPATHETIC...DID ALL TESTS QUICKLY AND WAS EXCELLENT AT GIVING ADVICE..
REALLY GREAT ...CONSIDERING THE TRAGIC CIRCUMSTANCES.

8 October 2024
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Reply from Vets Now - High Wycombe

Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Very knowledgeable.helpful and friendly…

Very knowledgeable.helpful and friendly staff. Took control and alleviated my very real worries.

28 September 2024
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Reply from Vets Now - High Wycombe

Hi John, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Very kind and understanding when I had…

Very kind and understanding when I had to take my dog in at 2am. Explained everything to me and was very reassuring

5 September 2024
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Reply from Vets Now - High Wycombe

Hi Suzie, thanks so much for your positive feedback. We really appreciate it.

Rated 5 out of 5 stars

Had to have our beautiful precious girl…

Had to have our beautiful precious girl put to sleep late in the evening. The vet who answered the phone was very sympathetic and helpful. We then arrived shortly after with our beautiful dog. After a short wait we was called in and seen. The vet (I can’t remember his name ) was absolutely amazing. Made the whole
Process of having to say goodbye to our baby a lot less stressful. He was very caring and was great with daisy. The whole time reassuring us we was doing the right thing for her, explaining everything and being so lovely. We will
Always be grateful that our last moments spend with daisy wasn’t rushed or too stressful, although as upsetting as they were still.

9 August 2024
Unprompted review
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Reply from Vets Now - High Wycombe

Hi Lewis, we really appreciate your kind words. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time. Take care

Rated 5 out of 5 stars

Survived only due to exemplary service

Quite simply - if it was not for Hollie on Sunday evening - our beautiful cat would not have survived being hit by a car. Her compassion toward our cat was clear from the outset. Her professionalism confident and empathetic. A clear plan for our cat’s treatment was made clear and the predicament we were in so compassionately communicated. Next step treatments required referral to a Specialist practice (Hamilton’s at Cressex) and Hollie arranged it all. From arrival to departure our cat was given the best care and we are in no doubt this helped save her life. Our humble thanks.

28 July 2024
Unprompted review
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Reply from Vets Now - High Wycombe

Hi Keely, many thanks for your positive feedback. We’re glad we could help you and your pet. Have a lovely day.

Rated 1 out of 5 stars

If I could give 0 starts I would

If I could give 0 starts I would. The worst vets I have ever seen. Been waiting for almost 3 hrs no updates what is going on as everyone seemed to disappear and not treating animals in waiting room. Luckily our dog wasn’t as bad as one of them there and I was shocked that they were going to see us before him - which I have made point and asked them to see dog who was in much worse condition after dog attack. After waiting for almost 3 hrs to be seen our dog haven’t got proper treatment and had to take her to our vets in the morning and they had to clean her wound properly and do 3 stitches. Vets now sad she doesn’t need any stitches and sent us home with painkillers and antibiotics.
I would definitely not take our dog here ever again!!!

31 July 2024
Unprompted review
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Reply from Vets Now - High Wycombe

Hi there, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Very helpful

Very helpful. Made our dog feel safe.

17 July 2024
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Reply from Vets Now - High Wycombe

Hi Chris, we really appreciate your kind words. We’ll be sure to pass on your encouraging feedback to our team. Have a great day

Rated 5 out of 5 stars

Emergency out of hours

Emergency out of hours. Were great with my cat and helped to get him back on the mend. Highly recommend

17 July 2024
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Reply from Vets Now - High Wycombe

Hi Andrew, thanks for your review and kind words. We will be sure to pass this onto the team. Have a lovely day.

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