Vets Now - Eastbourne Reviews 

202
TrustScore 4.5 out of 5

4.3

Inside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ Eastbourne, GB


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Rated 5 out of 5 stars

Very friendly and helpful staff especially as it was a late night emergency visit, got my hound sorted out with ease good vibe and a nice place. Would recommend.

Company replied

Rated 5 out of 5 stars

The staff were professional, capable, caring and gave my puppy good treatment. They made me feel confident that my puppy was in good hands. Even though they were very busy they were patient, kind and... See more

Company replied

Rated 5 out of 5 stars

We took our dear little Cavalier to Vets Now on the August bank holiday,because she has massively large runny poops with lots of blood which came on without any warning. They treated her but she di... See more

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Rated 1 out of 5 stars

Absolute extortion. Everyone there was very kind and calm for sure but after being referred by online vet, the vet we saw didn’t seem to have the same up to date knowledge and just gave basic monit... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Eastbourne

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

  • Inside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ, Eastbourne, United Kingdom

  • 01323 325168

4.3

Excellent

TrustScore 4.5 out of 5

202 reviews

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4.3

All reviews

(202)

1,872 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly

Friendly, helpful, reassuring and knowledgeable vet and reception staff.

13 August 2023
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Reply from Vets Now - Eastbourne

Hi Joan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars
Vets Now - Eastbourne logo

Reply from Vets Now - Eastbourne

Hi Bob, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

They were there when we needed them

They were there when we needed them. The staff were kind & considerate.

21 August 2023
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Reply from Vets Now - Eastbourne

Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Vets now

Quick not long waiting time on a Sunday vet was very nice professional even if it is extremely expensive

21 August 2023
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Reply from Vets Now - Eastbourne

Hi Stephen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Very kind and understanding of my dog…

Very kind and understanding of my dog not liking other dogs, attended my dog in a kind gentle way
Plenty of advice as to what to do once back home

21 August 2023
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Reply from Vets Now - Eastbourne

Hi Karen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

The vet was so friemdly made my poorly…

The vet was so friemdly made my poorly little man comfortable and not scared

15 August 2023
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Reply from Vets Now - Eastbourne

Hi Shannon, we really appreciate you taking the time to leave us a review. We’re glad you were happy with the service provided by our team. Have a lovely day.

Rated 5 out of 5 stars

10/10

Professional and helpful team. Thanks to Dr. Lionel Noronha Gallardo

12 August 2023
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Reply from Vets Now - Eastbourne

Hi George, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 5 out of 5 stars

Megan Firth, Border Collie.

Megan's diagnosis and first aid treatment was rapidly carried out and probably saved her life
I cannot praise this practice, highly, enough.

13 August 2023
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Reply from Vets Now - Eastbourne

Hi Tom, we really appreciate your kind words. We’re glad you were happy with the service provided by our team.
We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We’ll be sure to pass on your encouraging feedback to our team.

Rated 5 out of 5 stars

Poorly Henry

We were checked in quickly and dealt with by a very friendly, helpful team. As we were handing over our very poorly nine week old border terrier puppy we were naturally very anxious; however, vet Lionel made us feel very much at ease and treated little Henry with real care. Cannot thank the team enough for helping to fix our boy.

11 August 2023
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Reply from Vets Now - Eastbourne

Hi Gerry, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service. Have a lovely day.

Rated 5 out of 5 stars

Emergency vets

Seen straightaway and my dog was given a thorough examination and I came away very reassured

4 August 2023
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Reply from Vets Now - Eastbourne

Hi Colin, we really appreciate you taking the time to leave us a review and we’re glad you were happy with the service provided by our team. Have a good day.

Rated 2 out of 5 stars

Unfortunately our consultation was…

Unfortunately our consultation was useless. Had to go back to our normal vet as he still wasn’t better 4 days after pooing blood for almost a week and the emergency vet said it was nothing to worry about. £390 pound later for a consultation fee and pro/prebiotic treatment that did nothing for him. He had a really bad ‘stomach bug’ and needed antibiotics, which they could have given to him on Sunday for a quicker recovery.

29 July 2023
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Reply from Vets Now - Eastbourne

Hi Nikki, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Was seen swiftly and thoroughly-good vet & nurse

Was seen swiftly and thoroughly- worse case scenario painted ( but through animal poison centre) but fortunately cat doing extremely well. Vet was lovely with her and good at explaining what was going on.

My only criticism is that despite being seen and medicated with 24hrs worth of drugs at 1.30am, vet was adamant she needed to be seen by own vet for repeat injections the same day in the afternoon. I thought this strange as even making a late appointment would mean she would be too early for more meds, tho I took her anyway and we formulated a plan but as anticipated she was unable to have more meds til the following am. Having said this, she needed to be re-examined anyway and as she insured ( thank goodness!) I would rather take her too often than not enough ( she may not agree!). Vets now was being held in my usual practice which is always kept clean and tidy. I was grateful to them in every way and am thrilled at the way she is recovering after everything that could have happened. We used to ace to travel miles at night and when you feel shaky and upset anf your pet doesn’t like travelling and is unwell it makes you more grateful. However if I wasn’t insured it would need a different matter ( no I don’t need a breakdown of costs thank you 😊! Just feel bad for those who don’t have insurance). Bit cheeky of the poisons line ( I was on the phone when I arrived having paid them, know I will get that back, for them to charge me extra because I handed the phone to the nurse rather than forget it all cos I was in a state, had taken my night meds which are heavy duty as I’m usually a wheelchair user myself- I don’t think this is good practice but this was the poison line I think, not the vets) but just happy that my little one is eating already and just three more visits to go…..

24 July 2023
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Reply from Vets Now - Eastbourne

Hi there, thanks for taking the time to leave us a review. If you’d like to discuss any aspect of your visit with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and highlighting your concerns.

Rated 5 out of 5 stars

Support and very professional

Support and very professional, helping our dog after he was hit by a van. Vets were located close to our home. Vet was kind and caring and the out of hours service was fully staffed with nurses too.

12 July 2023
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Reply from Vets Now - Eastbourne

Hi, thank you for your 5 star review. We hope you have a great day.

Rated 5 out of 5 stars

The vet I saw was very good with my cat.

The vet I saw was very good with my cat, have him a hug before ‘getting stuck in’. Was extremely thoughtful, explaining what he was going to do and what reaction he was looking for, so I was not thinking ‘oh my gosh he’s hurting my cat’.

Thank you all for helping in a stressful situation.

10 July 2023
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Reply from Vets Now - Eastbourne

Hi, thank you for your five-star review. We really appreciate your kind words.

Rated 5 out of 5 stars

Lovely understanding vet

Seen quickly, vet was very good with my cat who can be a bit grumpy at the vets as doesn’t like being restrained or held much.

8 July 2023
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Reply from Vets Now - Eastbourne

Hi there, many thanks for your kind review. I'm glad we could be there for you both.

Rated 5 out of 5 stars

Excellent urgent care

Both vet and nurse were absolutely amazing. Gave the right treatment for my dog having cluster seizures and looked after him with great care. Can’t thank them both enough for the amazing care.

7 July 2023
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Reply from Vets Now - Eastbourne

Hi, thank you for your five-star review. We really appreciate your kind words.

Rated 2 out of 5 stars

Tusker was wrongly diagnosed not kennel…

Tusker was wrongly diagnosed not kennel cough but mass in his chest ,fluid around his heart and collaped lung he suffered for days after treatment for kennel cough had to be euthanized 6days later.

26 June 2023
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Reply from Vets Now - Eastbourne


Hi there, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Excellent from the first phone call

From the initial phone call the service was nothing but professional, friendly and efficient. Our dog was in a very serious condition on arrival and we were helped from the car and he was seen immediately. We were kept updated on his condition, with honest possible outcomes. Their service is why he’s so much better and continuing to recover.

4 July 2023
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Reply from Vets Now - Eastbourne

Hi Judy, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Amazing vets

Amazing vets, really looked after my dogs and myself. You can tell they really care about the animals

9 July 2023
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Reply from Vets Now - Eastbourne

Hi Beth, we appreciate your feedback. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We hope you have a great day.

Rated 5 out of 5 stars

Very helpful vet, and vet nurse

Very helpful, after looking at our cockapoo, explained what was the problem with his ear showed us the grass seed which was removed and causing our pet a lot of stress, and shaking of his head. Relieved it was resolved.

9 July 2023
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Reply from Vets Now - Eastbourne

Hi there, many thanks for your kind review. I'm glad we could be there for you both.

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