Vets Now - Chesterfield Reviews 

Attended the chesterfield clinic on 10/5/23 and unfortunately both my guinea pigs needed to be put to sleep.

I paid the agreed price (£168) and thought that was that

Today I received an invoice demanding an additional £98. I queried this and received a voicemail stating "sorry this was our fault we miss quoted you. Please call us to pay the outstanding £95"

Horrible horrible con to extort money out of a greaving pet owner. You should be ashamed.

Thank goodness my dogs pet insurance has their own out of hours vets so I'll never have to return

--edit--
And here we have proof that they don't read reviews properly or talk to their internal departments.

I already contacted you guys. Please read my review above.

I contacted you yesterday and if I don't get a reasonable response I will be raising my complaint to the RCVS in due course.

--edit 2--
I've now had an email stating that the above review never mentioned that I contacted them prior to posting a review!!

Excellent care and lovely staff especially the receptionist.

Thanks for taking care of Rocky after he cut his leg xx

The lady on reception was very friendly and helpful - The service was quick and the vet who treated our mini lop was very thorough and caring. I cannot recommend this branch of vets now enough

Very expensive for an emergency vet and the vet was ok but not very client facing.

An excellent service. So reassuring to know that someone was there to care for my poorly cat whilst my veterinary surgery was closed. Thank you so much.

I felt you knew what you were doing and Stripey was in good hands 😊👍🏻

We are very grateful to vet and staff for seeing us with our beautiful boy. We call Dillon our grandson as we look after him for our son. He is a 12 year old King Charles spaniel. He was stumbling, struggling to stand during the day and crying out. Panting furiously. After so long we decided we couldn’t put it off any longer. After describing his symtons. We were given directions to find the surgery. Carried him in. He had a thorough exam and an injection for the pain. Meds to bring home. Little monkey walked out, tail wagging. They was so kind and gentle with him. The vet took his time explaining. But thankfully after a few days he has recovered although he’s not doing stairs or jumping up. Highly recommend

Our cat Barnaby had badly broken his leg after a fall. Alex and the team cared for him all night keeping him calm and comfortable before he was transferred to specialist care the following morning. Knowing that Barnaby was being so well looked after gave us some desperately needed peace of mind. The team were so friendly, reassuring and caring that they made an absolutely horrific experience much easier to navigate. We couldn't recommend highly enough.

The care and dedication of the vet and nurses.kept me up todate all the time during my dogs stay .

Excellent service , very kind and attentive staff.

Good experience. They did what was needed but I do think the initial consultation fee is extortionate.
I’ve had to use then twice now and the insurance company for my cat had a cap on assessment fees so wouldn’t pay the full amount. £286 is very high.

Everything explained with regard's to what treatment was being issued to the actual treatment its self

All the staff were really lovely, especially Nicola at reception who explained everything clearly and made the whole experience much easier.

Lovely staff made going to the emergency vets eadier

Extremely helpful and compassionate. Thank you

Excellent service good communication prompt treatment. 😊😊😊

The receptionist and Vet Nurses are lovely

Friendly helpful and reassuring in an emergency
Efficient and thorough
Understanding and caring

We used them for an emergency vet. They were kind, quick, efficient and kept up well informed and up to date. They were as good as our vets and that's saying something. Thank you for your kindness.