This was a very expensive consultation that provided no value. After waiting over an hour to be seen, I felt there was very little interest in investigating the issue I had actually brought my... See more
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All the staff were friendly, calm and patient and extremely helpful. I'm so grateful that we have this out of hours service available, as it's always just after our surgery closes for the day (or w... See more
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Oscar and I were quite traumatised when we arrived, but your staff were amazing - all them! Caring, empathetic I can’t say enough good things. They all seemed genuinely worried about Oscar and this... See more
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Started with very quick and efficient information taking in the initial phone call, then calm, friendly and professional treatment after we’d arrived. Clear explanations of what was happening and the... See more
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Company details
About Vets Now - Ashford
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Ashford Road, TN23 3EA, Ashford, United Kingdom
- 01233 340104
4.1
Great
159 reviews
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Very good vets
Such a pleasurably experience at such an unsociable hour.the vet was great calm reasuring very friendly person who loves his job and animals he treats. Even though it was an expensive experience.but it was out of hours and new the price. As i have now discovered my dog is a drama queen Definitely thinking of moving to this vets
13 October 2025
Reply from Vets Now - Ashford
Hi Lynette, thanks so much for your positive feedback. We really appreciate it. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Brilliant service
Brilliant service, if very expensive. Joe, the vet was friendly, lovely and treated my cat with care.
29 September 2025
Reply from Vets Now - Ashford
Hi Jayne, many thanks for your positive feedback. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Absolutely amazing practice
Absolutely amazing practice. They made my visit as pleasant as it could be, they were so helpful, polite and knowledgeable. Constantly kept me up to date which was really reassuring. I really could not thank them enough.
23 September 2025
Reply from Vets Now - Ashford
Hi Keir, thanks so much for your positive feedback, we really appreciate it. It’s a pleasure to have helped you and your pet.
Despite the sadness of the event
Despite the sadness of the event – one of our cats had to be put down – it was dealt with in a compassionate manner. I had all the time in the world to deal with William's departure, and the surgeon, Yvonne, and her nurse did it in the most peaceful way – and took time to listen to me afterwards.
Absolutely brilliant. So much care - thank you.
4 October 2024
Reply from Vets Now - Ashford
We are so sorry for your loss. Our team aims to provide compassionate care during difficult times, and we're grateful that you felt supported.
Great!
Easily accessible, seen quickly and treated without delay. Very pricey without insurance!
27 August 2025
Reply from Vets Now - Ashford
We're glad you were seen quickly and treated without delay. We also thank you for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
The vet Becky was so helpful and…
The vet Becky was so helpful and explained everything clearly.
George stayed overnight, we could call anytime for updates.
Overall made us feel confident that he was getting the best treatment
26 August 2025
Reply from Vets Now - Ashford
Hi Jane, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and George. Have a great day.
Joe the vet
Joe the vet, was very thorough, very kind to us as anxious,worried pet owner, and most importantly was wonderful with our dog Rupert
8 August 2025
Reply from Vets Now - Ashford
Hi Kerry, thanks for sharing your experience with us. Were Glad we were there for you and Rupert when you needed us. Take care.
Reply from Vets Now - Ashford
Hi Jasmin, thanks for giving us feedback on your recent visit. We really appreciate it.
Reply from Vets Now - Ashford
Hi Lorne, thanks for your review. I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com indicating which clinic you attended, your pets name and the first line of your home address highlighting your concerns.
Excellent very caring staff
5 August 2025
Reply from Vets Now - Ashford
Hi Linda, We appreciate you leaving us a review.
The vet we saw was kind
The vet we saw was kind, respectful and considerate in response to such an emotional time. They made every effort to support both us and our pet, providing amazing care and follow up support. Thank you
22 July 2025
Reply from Vets Now - Ashford
Hi Charlotte, thanks for taking the time to leave us a review. We really appreciate it.
The vet was understanding and patient
13 July 2025
Reply from Vets Now - Ashford
Hi there, thanks for taking the time to leave us a review. We really appreciate it.
Quick friendly service
5 July 2025
Reply from Vets Now - Ashford
Hi Tony, thanks for taking the time to leave us a review. Have a good day.
Becky the vet was so kind and…
Becky the vet was so kind and understanding to us as I very worried. She through check and said he was fine but if we worried at all to ring her which so reassuring as he is our fur baby
4 July 2025
Reply from Vets Now - Ashford
Hi Rita, we really appreciate your kind words. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
Out of hours emergency vets.
Honest and upfront about costs for out of hours veterinary treatment. Prompt and helpful service with kind, pleasant staff who were reassuring. In a time of need they provided a helping hand.
5 June 2025
Reply from Vets Now - Ashford
Hi David, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Emergency care
We had to rush our pup to the vets because he ate something that was very bad for dogs. The young lady who took care of Archie was brilliant, kind and reassuring and told us exactly what was going to happen next. Couldn’t have been more caring 😁
5 June 2025
Reply from Vets Now - Ashford
Hi Peter, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Caring and competent vets
Caring and competent vets, thoughtful and extremely sympathetic and good with my cat and myself.
3 June 2025
Reply from Vets Now - Ashford
Hi Gayna, thanks for taking the time to leave us a review. We will be sure to pass on your lovely comments to the team. Have a lovely day.
Very quick to act
Very quick to act . A lovely cup of tea . Helpful team . Maybe appeared expensive compared to a Caesarian on a cow starting at 10 pm and finishing at 10 past midnight cost for vet £450 all taking place in a cold barn.
Teasel being stitched came to £1500 including meds .
28 May 2025
Reply from Vets Now - Ashford
Hi Jan, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Not a great experience
What a disgusting company taking advantage of people's lowest points of possibly losing a friend and companion, and you're charged a fortune for the privilege. My friend's dog was struggling to breath but WE had to transport her in our car not knowing if she would make it, which after driving her back to the day vet the next day she passed away. To help my friend (who is on disability benefit) we paid for the last £300, however as their machine wasn't working we gave our bank details and the money left our account. Their accounts keep chasing even though the money has been paid in full and even threatened not to release the ashes !!!! and as we are not the owners they will not engage with us about the monies leaving OUR account ?. Unfortunately there doesn't seem to be another option otherwise they would need to look at themselves. Unfortunately this sounds like a monopoly and in the moment all you're thinking about is the wellbeing of your pet. Whilst I'd like to think the veterinary staff really do care, as a company it seems to be ALL ABOUT THE MONEY.
1 May 2025
Unprompted review
Reply from Vets Now - Ashford
Hi Terry, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.
As this was an emergency booking
As this was an emergency booking, the whole process was quick. From the initial call down to getting to the Vets. Exactly as it should be when you have an emergency case. As always the price is always a shock, but that is not just at this vets. That would be my only gripe is the pricing of Vets and Insurance in general. Don't know why it has to be so ridiculously steep, no wonder there are so many abandoned dogs around
11 May 2025
Reply from Vets Now - Ashford
Hi Mariette, thanks for taking the time to leave us a review. We will be sure to pass on your lovely comments to the team. Have a wonderful day.
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