AOMEI Backupper Reviews 

2,282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently commend the staff for their professionalism, helpfulness, and positive attitude, often providing quick and effective solutions to various inquiries. Many people appreciate the exceptionally fast response times, with resolutions often delivered within minutes or a few hours, exceeding expectations. The overall service is consistently described as outstanding, efficient, and effective, leading to high satisfaction and a sense of being valued. However, some customers also noted occasional issues with the product itself, such as the software ceasing to work, being unable to capture files, or experiencing difficulties accessing drives after installation, which required support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their quick, efficient, and professional... See more

Response time

Users describe positive interactions with response time, with many reviewers highlighting the quick and... See more

Customer service

People report positive experiences with customer service, highlighting the excellent and fast support... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed, efficiency, and... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After I sent my email I got a reply advising that it could take 24 hours to get a reply. But, to my pleasant surprise, customer support rep Lanry Lucky sent me a reply after only 25 minutes with th... See more

Rated 5 out of 5 stars

For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more

Rated 5 out of 5 stars

I had to reinstall AOMEI Backupper but couldn't find my product key. I submitted a request for assistance. Lanry Lucky responded within 24 hours, informing me that he had reset the account and provid... See more

Rated 5 out of 5 stars

My PC died and I had to find a quick replacement. I also needed my AOMEI licence to be reset so that I could set up back-ups on the new machine. My emailed request was effected almost immediately, w... See more


Company details

  1. Software Company

Written by the company

AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,282)

1,529 reviews in the last 12 months

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Rated 5 out of 5 stars

A great thank to Owen Tan

A great thank to Owen Tan. He has managed my issue very quickly (less than an hour) and now the software works as before. I really appreciate.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I was helped by Joey A

I was helped by Joey A. who responded quickly and positively to my support request. My first time working with AOMEI as a supplier, exceeded my expectations, Thank you.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support – Fast, Professional, and Effective

I had a very positive experience with AOMEI Backupper support. The team responded quickly to my request and provided a solution in a very short time.

I would especially like to thank Megan Z for the excellent assistance. The communication was clear, professional, and efficient throughout the process.

Overall, I am very satisfied with the service and can highly recommend their support.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

100 stars

Performance was exceptional and rated at 100 stars! This rating is based on:
1. Quick Response
2. Accurate Response
3. Clear Solution
4. Solution worked and solved two problems.

This performance is benchmark in my book. I continue to be really impressed with AOMEI products. Keep up the most excellent work.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

AOMEI Tech Support Quick Response

I had a problem with activating my AOMEI Backupper Pro license after a recent hardware change on my Windows 11 PC. I emailed AOMEI Tech Support about the problem and had a reply and a fix from Lanry Lucky within an hour, wow, I thought I would be waiting days. Fantastic service, great program, very easy to use, has got me out of trouble a few times.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Very fast support.

I got help from Owen Tan, that went strait to the problem and fixed my license issue, in last than an hour after i send the ticket.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem to register license

I had a problem to register and activate my lifetime license for Aomei Backupper Pro. The Aomei support helped me very fast and effective.

Everything is now working perfectly as it should.

I can full heartedly recommend Aomei - 5*

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I've used Aomei Backupper for at least 2 years

I've used Aomei Backupper for at least a couple of years. Overall it has been great. My laptop had to be wiped and totally reinstalled. I made sure I had backups with all my files on it with Aomei, and I was able to easily restore all of them. I've had a few times over the years where I needed help from Support. They were awesome, responded quickly and helped get me through the issues I had. I highly recommend Aomei Backupper.

15 April 2026
Unprompted review

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