TUI Reviews 

The in store purchase is fantastic staff always friendly and go's above and beyond to help us at the Bridgwater store 😀

Not the quality experience I expected considering they charge more than other site for same hotels and similar bookings. Absurd trying to sell £3 headphones after a 6k+ holiday. The transferred included was also absurd, as flight got to Turkey 1am took nearly another 1hr for bags to come out and then was having to wait at the bus park for another 1hr waiting for other people going to other parts and other areas of analya to join the coach. This is with having 4yrs and 6yrs old on the trip. The booking did not also put our rooms next to each other despite being 4 kids on the booking. I won’t be booking with this firm in the future nor worth the premium they charge, only thing positive is cleaner plane than the likes of Ryan air and bigger baggage allowance which isn’t something that was needed.

Easy to book

Good communication everything explained from tui Lincoln
Thanks Holly

Easy to book, good price and destinations.

Easy to use.

We asked one of the staff in the Shrewsbury store to find us a few holidays that suited our needs and budget .
We were sent 5 options by email and chose a holiday in Crete.
Turned out to be a fantastic hotel and we had a lovely holiday .
We enjoyed it so much that we are going back to the same place next year !

The staff in the store made the experience simple and easy- as always. Friendly and efficient.

Be more flexiblr

My wife & I went in person to the BSE Tui office on Sunday at 2:30. One Tui staff was dealing with customers, the other was on hold dealing with a call, wearing head set. Nether acknowledged us. We waited patiently for 20 minutes, when one asked what we wanted. I explained we wished to book a holiday. We had exactly everything ready, including passports. We were told even though the shop was open till 4:00, there was no time left in the day to book!

I contacted TUI about a holiday I had seen on line and asked them could they check a few things out. I found the young lady I spoke with to be very helpful who came back to me very promptly and professionally answering my queries. Holiday booked thanks to the support we received.

The staff at Chesterfield office

Very helpful staff, always smiling and nothing too much trouble. Helped us to choose our holiday.

Website is easy to navigate.
The hotel details are comprehensive.
The pricing is easy to work through.

Marjorie was very thoughtful & ensured all our needs were catered to ( no hills) Made booking so easy.
Lovely young lady

Easy to use the website, and once I'd fully understood all the options, then I managed to book what I wanted at a very fair price. Particularly liked the fact that we could fly from Exeter, and that flights were at a civilised time. I would be very pleased if more destinations could be added.

Tui consultant was very friendly and helped us chose everything we wanted for our holiday.