TUI Airways

TUI Airways Reviews

A product’s star rating is calculated as the average of all its reviews.


TUI logo

Sold by TUI

www.tui.co.uk

203.8K Reviews

4.6

The information on this page is based solely on product reviews written by customers of TUI via Trustpilot.


Here’s what people highlighted

Value for money

4.3

2,042 ratings


All reviews


Rated 3 out of 5 stars

Price dropped by £200 the day after I booked the flight Wat a rip off

Value for money: 2
Rated 5 out of 5 stars

Booked a flight only. No problems

Value for money: 4
Rated 5 out of 5 stars

Great flight no delays. Cabin crew fantastic.

Value for money: 5
Rated 5 out of 5 stars

Spacious seats and leg room, smooth check in

Value for money: 4
Rated 5 out of 5 stars

Staff were very pleasant.

Value for money: 5
Rated 5 out of 5 stars

was a good flight a little delayed flying out and delayed going home but weather stopped us from landing for a while so was delayed also

Value for money: 5
Rated 5 out of 5 stars

You should provide free wi fi on board.

Value for money: 5
Rated 5 out of 5 stars

Happy with everything once again.

Value for money: 4
Rated 5 out of 5 stars

Service and flights great. Just felt it was a bit pricey.

Value for money: 2
Rated 4 out of 5 stars

Had a good experience with TUI hadn’t traveled with tg in ages! Bit onboard Staff were lovely. Thank you

Value for money: 4
Rated 5 out of 5 stars

Great, quick and helpful experience! Thank you very much!

Value for money: 5
Rated 5 out of 5 stars

First time flying with tui & I had a really lovely flight. Relaxed & the plane was very clean & the cabin crew was lovely

Value for money: 5
Rated 5 out of 5 stars

Like the luggage allowance

Value for money: 5
Rated 3 out of 5 stars

Paid for premium economy upgrade but full of large families with screaming kids due to TUI assistance policy allowing 8 companions to travel with 1 disabled passenger - child screamed for 1 hour solid upon landing

Value for money: 3
Rated 3 out of 5 stars

Flight was delayed by 25 hours, no compensation given. Nice overnight hotel, but still cost £50 in extra parking fees, plus lost days work. So basically 4 person party lost over£1000.

Value for money: 4
Rated 1 out of 5 stars

Plane was 2 hours late to leave, we were sat in the plane for 1 hour on the runway in the heat and when I put my blind down I was told to keep it up so overall horrid experience won’t be booking with TUI again

Value for money: 1
Rated 5 out of 5 stars

Very comfortable, professional staff, choice of menu great also.

Value for money: 5
Rated 5 out of 5 stars

Allocated seats together (4 of us travelling)

Value for money: 5
Rated 4 out of 5 stars

Reliable most important , efficient

Value for money: 3
Rated 5 out of 5 stars

Flight with TUI to Lanzarote, booking was easy online, seats were good , all on time.

Value for money: 5