most amazing holiday from start to finish, thank you
Value for money: 5
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The hotel was super clean but the pool bar staff were rude and the food was poor even at the restaurant you had to book. The maintenance, cleaning staff and the people that worked in the restaurant were super lovely. We were promised that the hotel have plenty going on in the day ( different activities) but all there was was Zumba in the pool ( my 11 year old had no interest) and a mat the kids could run across in the pool. They did display activity in the reception but when you turn up at the time no one was there. This happen three time regarding the beach football. I feel we were mis sold this hotel as I spend hours in the travel agents trying to find a hotel that had everything we needed. The only thing that made up for all of this was the beach. It was beautiful.
Value for money: 3
They left us in Cape Verde for 2 days as their plan was not fit for purpose due to wear and tear. They did not communicate with passengers effectively. They then try to get out of paying the flight compensation redress, and also tell customers that they will only give a holiday voucher rather than a full or partial refund. I’m taking TUI to ABTA and the aviation ADR as they do not follow UK legislation
Value for money: 1
Good holiday apart that TUI assigned separate airplane sets on half empty plane!!!!
Value for money: 4
Easy process, cannot fault the food and accommodation. Very attentive Already looking for an excuse to return
Value for money: 5
Wonderful holiday lovely hotel
Value for money: 5
Beautiful island, great entertainment and food
Value for money: 5
Amazing holiday
Value for money: 5
TUI was brilliant saw the yep in our hotel amazing holiday and both flights was great 😁
No issues with Tui or the hotel or stay we had at tge Riu palace hotel. Would go again.
Value for money: 5
Me and my husband had amazing time away. It was like being in paradise
Value for money: 5
Another fantastic holiday at RIU Palace Boavista, great selection of food & drinks all of good quality. Made to feel very welcome by many members of staff as returning guests. Beautiful location. Great inflight service from TUI crew & helpful resort representatives
Value for money: 5
Wonderful relaxing no stress holiday
Value for money: 5
Everything was amazing
Value for money: 5
holiday was good
Value for money: 5
Easy booking, great communication and excellent Hotel
Value for money: 5
Great location, food and drinks, staff are exceptionall, hotel spotless, apart from the mosquitoes which favour a few..
Value for money: 4
Very disappointed, basically we got a 2/3 star resort sold to us as a 5 star. So many issues every day from check-in to checkout. No air conditioning in room and restaurants, rooms with cockroaches, no change of towels available every day… service in restaurants bad..no ice at the beach bar.. broken sunbeds, mess up bookings etc. I wouldn’t go back there even if it’s for free…
Value for money: 2
Incredible holiday and would highly recommend anyone to visit Cape Verde
Value for money: 5
amazing hotel, loved it. great breakfast, large rooms, 15 min walk to Santa Maria’s center if you wanted a meal out. Great beach where you can order drinks to be brought to you from the bar by just scanning QR code. nothing to complain about, very relaxed holiday in a great hotel.
Value for money: 5