To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... See more
Company replied
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... See more
Company replied
Paul W. was an absolute legend in making our process so smooth and simple to understand and so much more exciting to travel to our destination. He is an amazing person who has offered us a lot of g... See more
Company replied
Company details
Information provided by various external sources
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Contact info
19-21 Ack Lane East, SK7 2BE, Stockport, United Kingdom
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Amazing service
Paul Warrington was absolutely amazing, he helped me secure my booking and make everything as easy as possible for me, I will 100% be recommending him to family and friends.
Once again Thank you Paul
10 June 2026
Unprompted review
Reply from Inspire
Thank you for taking the time to share your feedback Joanna.
We are delighted to hear about the excellent service you received from Paul It's wonderful to know that he was able to help you secure your booking and make the process as easy as possible for you.
Your kind words and recommendation mean a great deal, and we will be sure to pass your comments on to Paul. I'm sure he will be thrilled to hear how much you appreciated his assistance.
Thank you once again for your feedback, and we hope you have a fantastic holiday
PW2 was so helpful and we had our…
PW2 was so helpful and we had our holiday booked within 5 minutes. Thank you to Paul, he was very knowledgeable and gave me all information required.
10 June 2026
Unprompted review
Reply from Inspire
Thank you for taking the time to share your feedback.
We're delighted to hear that Paul was so helpful and that he was able to get your holiday booked within just a few minutes. It's great to know that his knowledge and assistance provided you with all the information you needed to book with confidence.
We will be sure to pass your kind comments on to Paul, who I'm sure will be pleased to hear them
I had a voucher that I couldn’t get…
I had a voucher that I couldn’t get accepted whilst booking a trip.
Got a call back from Keith who was amazing booked everything for me also getting me a sea view and booked our seats on the plane.
Such a great service especially as couldn’t get the payment to go through on my Husband’s credit card he phoned me back with another way and sorted it for us.
Thank you so much Keith you are a star and made this so much stress less for me.
Looking forward to my full sea view.
Thank you so much.
9 June 2026
Unprompted review
Reply from Inspire
Dear Sarah,
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that Keith was able to assist you with your booking and help resolve the voucher and payment issues. It's great to know that his dedication, persistence, and attention to detail helped make the process smooth and stress-free for you. We will be sure to pass on your kind words and recognition to Keith he will be thrilled to hear them.
We're also pleased that he was able to secure your sea-view room and arrange your plane seats, helping make your holiday even more special.
Thank you again for your lovely comments. We hope you have a fantastic trip and thoroughly enjoy those beautiful sea views!
I made a lounge booking through Inspire…
I made a lounge booking through Inspire which was incorrectly processed and booked for the wrong time on three occasions. In addition, I was charged incorrectly. When I queried this, I was initially told it was due to commission, which was later confirmed by another agent to be an error. I wish I had booked directly with the lounge. I would advise others to be cautious when using this company and to carefully check both bookings and pricing information.
9 June 2026
Unprompted review
Reply from Inspire
Thank you for taking the time to share your feedback. We sincerely apologise for the issues you experienced with your lounge booking and the confusion regarding the pricing charged. We completely understand how frustrating this must have been, particularly after the booking was processed incorrectly on multiple occasions.
While the initial information provided regarding the charge was inaccurate, as soon as the matter was escalated to senior management it was fully reviewed, corrected, and clarified with you directly. An apology was also issued by our Senior Leadership Team, who take customer experience and service standards very seriously.
We appreciate you bringing these concerns to our attention, as feedback like this helps us improve both our processes and communication moving forward.
Reply from Inspire
Thank you for your review, we are so glad we were able to help you.
Kindest Wishes
Lindsay
Paul was extremely helpful and patient…
Paul was extremely helpful and patient when the call cut out, he called me back numerous times and booked my experience with ease.
8 June 2026
Unprompted review
Reply from Inspire
Thank you for your lovely feedback. We’re delighted to hear that Paul was so helpful and patient throughout your booking experience, especially when dealing with the call interruptions. We’ll be sure to pass your kind comments on to him, as we know he’ll really appreciate the recognition.
We hope you have a fantastic experience and thank you again for choosing us.
Kindest Wishes
Lindsay
Reply from Inspire
Thank you for your kind feedback and recommendation. We’re so pleased to hear you found our service helpful. Your support means a great deal to us, and we look forward to assisting you again in the future.
Kindest Wishes
Lindsay
used family fund inspire for many yrs…
used family fund inspire for many yrs really helpfull and great to talk to. spoke to paul PW2 great help thank you
8 June 2026
Unprompted review
Reply from Inspire
Thank you for your continued support over the years. We’re delighted to hear that you’ve always found the Family Fund Inspire service helpful and enjoyable to use. It’s especially wonderful to hear that Paul (PW2) was able to assist you so well. We’ll be sure to pass your kind comments on to him.
Thank you again for taking the time to share your feedback — it really is appreciated.
Kindest Wishes
Lindsay
Not inspired at all
After finding out my hotel cost £232 using a family fund voucher yet inspire charged £379 that's £146 commission when the voucher was £450 at least turpin wore a mask shameful. Yes their customer service were good that's what they are paid to do they only booked a room at well know hotel took five minute call couldn't even book breakfast as they wanted £515 total voucher was only £450 they wanted to charge extra £50 on top of the hotels normal charge for anyone of £88 for breakfast you couldn't make it up. We did get breakfast from hotel paid £88. If you want hugely inflated prices using a charity's voucher Then choose inspire because the only one benefiting is inspire holidays.
1 June 2026
Unprompted review
Reply from Inspire
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience and understand the concerns you’ve raised regarding pricing and booking costs.
We would welcome the opportunity to look into this further for you and discuss your booking in more detail. Please contact our team directly at fulfilment@travelbyinspire.co.uk with your booking information so we can fully review the matter and respond appropriately.
We appreciate your feedback and hope to have the chance to address your concerns directly.
Kindest Wishes
Lindsay
amazing
Paul is super helpful. Able to book a holiday without stressing. thank you
3 June 2026
Unprompted review
Reply from Inspire
Thank you for your lovely feedback. We’re so pleased to hear that Paul was able to help make booking your holiday a smooth and stress-free experience. We’ll be sure to pass your kind comments on to him, as we know he’ll really appreciate them.
We hope you have a wonderful holiday and thank you again for choosing us.
Kindest Wishes
Lindsay
Service brilliant
Paul made it all very straightforward really nice young man.
4 June 2026
Unprompted review
Reply from Inspire
Thank you for your wonderful feedback. We’re delighted to hear you found the service brilliant and that Paul made everything straightforward for you. We’ll be sure to pass your kind comments on to him, he’ll really appreciate the recognition.
Thank you again for taking the time to share your experience with us.
Kindest Wishes
Lindsay
Be aware of admin fees
Be aware, booked a weekend away in York for December but knew we wouldnt be able to go due to hubbies deteriorating health. Confirmation stated free cancellation up to 15th December but this company charge £50 per person admin fee even with 6 months notice. If we had booked with hotel direct it would have been cheaper and free cancellation - only booked via this site as had been gifted a voucher … avoid at all costs!
3 June 2026
Unprompted review
Reply from Inspire
Thank you for your feedback Julie . We are sorry to hear about your husband's health issues and wish him all the best.
We appreciate your disappointment regarding the cancellation charges. However, we would like to clarify that our cancellation policy, including any applicable administration fees, is clearly outlined in the terms and conditions that are agreed to at the time of booking.
While your booking may have included free cancellation from the supplier up to a certain date, our administration fee applies to cancellations processed through our agency and is detailed within the booking terms accepted during the booking process.
We understand that comparing direct bookings with hotel bookings made through a travel agency can sometimes lead to differences in pricing and cancellation conditions, as different suppliers and booking channels operate under different terms.
We value your feedback and are sorry that your experience has left you feeling dissatisfied.
Kindest wishes
Inspire
WOULD NOT RECOMMEND
Horrible experience, have requested a call form inspire so many times as well as calling, once someone picks the call up they hang up immediately, I get correspondence via email to apologise and letting me know someone will be in touch however nobody does, my voucher is due to expire by the end of the year and I feel I will have been scammed. Definitely would not recommend.
2 June 2026
Unprompted review
Reply from Inspire
Dear Caitlin, Thank you for your feedback. We are very sorry to hear about your experience and understand your frustration.
What you have described is certainly not the level of service we aim to provide. We apologise if you have experienced difficulties reaching our team or if expected callbacks have not taken place. We appreciate how concerning this must be, particularly with your voucher approaching its expiry date.
Please be assured that your concerns are important to us, and we would like the opportunity to investigate this matter and assist you directly. We would kindly ask that you email us at customerservice@travelbyinspire.co.uk with your voucher reference number and contact details so that a member of our team can review your case as a priority.
We take all customer feedback seriously and are committed to resolving issues wherever possible. We hope you will allow us the opportunity to address your concerns and help you make use of your voucher.
Kindest wishes
Inspire
Bought £700 worth of vouchers for our…
Bought £700 worth of vouchers for our son. Thought we could pay off the balance of his holiday but no! Looked at the website and found the prices were a lot higher than if we went direct on the high street. Wont waste my money next time had to give cash to my son instead and hopefully we'll find a better deal for ourselves as can't afford to lose £700..... Never again...
1 May 2026
Unprompted review
Reply from Inspire
Thank you for your feedback. We are sorry to hear about your disappointment.
When purchasing our vouchers, the terms and conditions do advise that bookings must be made directly through us in order to redeem the voucher value. Prices can vary between suppliers and booking channels, which is why we always recommend contacting us for a personalised quote before making comparisons.
We would be happy to look into options for you and see if we can find a suitable deal. Please email us at customerservice@travelbyinspire.co.uk with details of the holiday or travel arrangements you are interested in, and our team will be happy to provide a quote.
We appreciate your comments and hope we have the opportunity to assist you in the future.
Kindest wishes
Inspire
Be warned: Prices inflated by 35% above market rate
A gift voucher was purchased through Inspire Travel in good faith, expecting it to carry the same purchasing power as booking direct. When I came to use it, the same flight that was available for £118 directly through British Airways or comparison platforms including Skyscanner and Expedia, was priced at £160 on Inspire's platform. A 35.6% markup!
Inspire's own FAQ states they "work very hard to maintain price parity." In correspondence, they confirmed they cannot access direct airline pricing. These two positions are irreconcilable. I am now escalating this as despite multiple written requests for either a refund or the booking at a fair market rate, both were refused.
Essentially, a 35.6% markup renders your voucher largely useless. You will get significantly more value booking direct with the airline or through a reputable comparison platform such as Skyscanner or Expedia. Don't fall for the same trap I did, use your money elsewhere where you can get much better rates.
17 May 2026
Unprompted review
Reply from Inspire
Hi Nicola Thank you for your feedback. We are sorry to hear that you were disappointed with the pricing available for your chosen flight.
We would like to clarify that Inspire Travel operates as a travel agent and therefore does not always have access to the same fares that may be available directly from airlines or through online comparison websites. Airline pricing is highly dynamic and can vary between booking channels, suppliers, fare classes, and availability at any given time.
While we always strive to offer competitive pricing and value for our customers, we cannot guarantee that our prices will match those offered directly by airlines or third-party comparison sites. As outlined in our FAQ, we work hard to maintain competitive pricing across our products; however, due to the nature of the travel industry and the supplier networks available to us, exact price parity is not always possible.
We appreciate that this may not have met your expectations, but the voucher remains redeemable across a wide range of travel products and suppliers available through our agency. If you would like us to explore alternative flight or holiday options, our team would be happy to assist.
Thank you for taking the time to share your experience.
Kindest wishes
Inspire
Bought £100 vouchers as a gift and have…
Bought £100 vouchers as a gift and have been looking at the holidays on this site! Firstly the website itself is awful! Secondly the holidays are so much expensive than any of the bigger travel agents, the hotels all look old and dated not sure whether your photographer isn’t up to scratch but I haven’t seen a single holiday that looks appealing! Probably won’t be using the voucher which is a massive waste of money! Shocked there are so many positive reviews to be honest!!
31 May 2026
Unprompted review
Reply from Inspire
Thank you for your feedback. We are sorry to hear that your experience has left you feeling disappointed.
We appreciate your comments regarding both the website and the holiday options you viewed. While our website showcases a selection of available holidays, it does not display all of the suppliers and packages we have access to through our trade booking systems. As a result, many holiday options are available through our team but may not appear on the website.
For this reason, we always encourage customers to contact us directly for a personalised quotation. We can often provide a much wider range of hotels, destinations, and holiday packages tailored to individual requirements and budgets.
We are sorry that you currently feel your voucher may go unused, and we would welcome the opportunity to help you find a holiday that offers better value and a wider choice. Please email us at customerservice@travelbyinspire.co.uk with your preferred destination, dates, and departure airport, and our team will be happy to provide a tailored quote.
We value all feedback and continuously work to improve both our website and customer experience.
kindest wishes
Inspire
My Daughter asked me what I would like…
*WARNING DO NOT BUY A INSPIRE VOUCHER* My Daughter asked me what I would like for my birthday, Could not think of anything, then I said....Oh, a voucher would be nice for Jet2! So, Bless her she got me one.
Gave it me, did not realise it had to be booked through Inspire! ( Our faults for thinking it could be done on the Jet2 app) Lesson learnt!
Look on Inspire, Load of Rubbish, Hardly any hotels in the destination I was looking for ( about 5, which not one of them would I stay in, then the price was hundreds of pounds more, adding the transfer and baggage on too! Honestly, SHOCKING PRICES! Like a previous person commented " Rip off" comes to mind. Sadly, what a WASTE OF A VOUCHER! IT WILL NOT BE USED! Much cheaper, much more selection on the Jet2 App. I can't believe anyone uses USELESS INSPIRE! When you can get a better deal direct with Jet2, Tui etc. It needs HIGHLIGHTING IN BIG BOLD LETTERS THAT THEY HAVE TO BE USED THROUGH INSPIRE! I WOULD GIVE ZERO STARS IF I COULD!
*Seeing ALL These NEGATIVE reviews about people and their vouchers going to waste, is SHOCKING! IF ONLY WE HAD READ THEM BEFORE, 100% WOULD NOT HAVE BOUGHT ONE. DEFINITELY RAKING THE MONEY IN OFF THESE POOR PEOPLE WHO BUY THEM FOR GIFTS!* And FINALLY, LIKE ANOTHER PERSON SAID....DON'T BOTHER REPLYING, IT'S THE SAME BORING REPLY EVERYONE GETS!
27 May 2026
Unprompted review
Reply from Inspire
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.
We understand your frustration and appreciate your comments regarding the voucher redemption process. Our vouchers are intended to be redeemed through Inspire, and this information is provided within the voucher terms and conditions at the time of purchase. As we work with a wide range of travel suppliers and package options, availability and pricing can differ from those offered directly by individual operators.
We would also like to clarify that Jet2 Holidays packages are not displayed on our website. However, we can book Jet2 Holidays through our trade booking portal, which is why we encourage customers to contact us directly for a personalised quotation rather than relying solely on the online search results.
We are disappointed to hear that you were unable to find a suitable holiday option online. If you would like to give us the opportunity to assist, please contact us at customerservice@travelbyinspire.co.uk with your preferred destination, dates, departure airport, and any hotel preferences. Our team will be happy to check our trade systems, including Jet2 Holidays, and provide a tailored quote.
We value all customer feedback and continuously review our products and services to improve the customer experience. We hope we have the opportunity to demonstrate the full range of options available to our customers.
Kindest wishes
Inspire
Reply from Inspire
Hi, Thank you so much for your review. We are so glad the team were able to help you. Wishing you a lovely weekend Lindsay
Exceptional service from Paul today.
Exceptional service from Paul today.
A pleasure to deal with.
28 May 2026
Unprompted review
Reply from Inspire
HI, I am so glad that the service you received was exceptional, I will be sure to pass this on to Paul. Kindest Wishes Lindsay
He was genuinely the nicest person
He was genuinely the nicest person. Only rang up to look at prices and ideas and had our holiday booked within 20 mins. Exactly what we were looking for
28 May 2026
Unprompted review
Reply from Inspire
Thank you so much for your lovely review! I’m so glad we could get everything sorted so quickly and that it was exactly what you were looking for. Hope you have an amazing trip, and thank you again for your kind words! Lindsay
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