To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... See more
Company replied
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... See more
Company replied
Paul W. was an absolute legend in making our process so smooth and simple to understand and so much more exciting to travel to our destination. He is an amazing person who has offered us a lot of g... See more
Company replied
Company details
Information provided by various external sources
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Contact info
19-21 Ack Lane East, SK7 2BE, Stockport, United Kingdom
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Paul was lovely
Paul was lovely, got a great deal for our trip very helpful, very efficient was all booked nice and quick, thank you pw2
26 June 2026
Unprompted review
Reply from Inspire
Thank you so much for your 5 star review, Carrie.
We're delighted to hear that Paul was able to find you a great deal and made the booking process quick, easy, and efficient. It's fantastic to know you found him so helpful throughout.
Paul was quick and efficient
Paul was quick and efficient. Had no issues booking - was very simple!
Cannot wait to celebrate my girls birthday now!
26 June 2026
Unprompted review
Reply from Inspire
Thank you so much for your lovely review, Georgie.
We're delighted to hear that Paul made your booking process quick, efficient, and hassle-free. It's great to know everything was so simple from start to finish.
We hope you and your girls have a fantastic birthday celebration and create lots of wonderful memories together. Thank you for choosing Inspire, and we look forward to helping you with your next trip.
Best wishes,
I have never used Inspire before but….
I have never used Inspire before as I do all travel booking myself usually as I’ve worked in the industry for years but after receiving a large gift voucher it was necessary to book via this company and wow! How great are they!??!
Super helpful chatty Paul H made the process straightforward, pain free and fun. We chatted about different trips we’d been on and the. jobs we’d done as we went through the process of inputting all the vouchers, PIN numbers and the payment process for the outstanding balance. I felt like I’d known him for years!
Great customer service, I am really very impressed.
Have received all my confirmation emails promptly and he has made the whole process really hassle free.
Highly recommend the company if you are looking for a person to talk to on the end of the phone, really help you and advise you with your booking requirements - like a good old fashioned travel agency experience!
Congratulations inspire, I’m super critical of travel companies but you fully deserve the five stars I’ve given you and especially Paul for working so hard to get my booking done.
25 June 2026
Unprompted review
Reply from Inspire
Hi Kerry
Thank you so much for taking the time to leave such a fantastic review.
We're absolutely delighted to hear that your first experience with Inspire exceeded your expectations, especially given your extensive background in the travel industry. It means a great deal to receive such positive feedback from someone with your experience.
We're thrilled to hear that Paul made your booking process so enjoyable and hassle-free. Providing friendly, knowledgeable, and personal service is exactly what we strive for, and it's wonderful to know Paul made such a positive impression. We'll be sure to pass on your kind words and recognition to him.
Thank you again for your recommendation and your five-star review. We truly appreciate your support and hope you have an amazing trip. We look forward to helping you with your future travel plans.
Kind regards
The Inspire Travel Team
It was a pleasure dealing with Paul…
It was a pleasure dealing with Paul when booking my Holiday. I had lots of vouchers to hand and he was super patient and helpful when dealing with me. He was clear with his information and very well mannered. Just wish all tele sales people was like him.
24 June 2026
Unprompted review
Reply from Inspire
Thank you so much for taking the time to share your feedback Robert.
We are delighted to hear that Paul provided you with such a positive booking experience. It's wonderful to know that he was patient, helpful, and clear throughout the process, especially while assisting with your vouchers. Your kind words about his professionalism and manner will mean a great deal to him.
We will be sure to pass your compliments on to Paul and his manager, as we know they will be very pleased to receive such positive recognition.
Thank you once again for your lovely feedback. We hope you have a fantastic holiday and look forward to assisting you again in the future.
I spoke to Paul who was so helpful…
I spoke to Paul who was so helpful explained everything so well and helped us look and find our caravan to suite our family needs my call to inspire was a great experience and Paul was lovely and helpful so Thank you
23 June 2026
Unprompted review
Reply from Inspire
We are delighted to hear that Paul was so helpful and took the time to explain everything clearly while helping you find a caravan that suited your family's needs. It's great to know that your experience with Inspire was such a positive one and that Paul made such a lasting impression thank you for your kind feedback
PW2 Paul Warrington Review
PW2
Paul Warrington has always been and continues to be very helpful & prompt in dealing with my requests.
Great Service!
18 June 2026
Unprompted review
Reply from Inspire
We’re delighted to hear that Paul Warrington continues to provide you with such helpful and prompt service. Consistency like this is exactly what we aim for, and it’s great to know your experience has remained positive over time.
Paul was great and talked through…
Paul was great and talked through everything very professional and knowledgeable will recommend to friends
Ref-PW2
17 June 2026
Unprompted review
Reply from Inspire
Thank you for your lovely feedback Alan.
We’re delighted to hear that Paul was able to support you and that you found him professional, knowledgeable, and clear throughout the process. We will be sure to pass your kind comments on to him.
Thank you for your recommendation and for choosing Inspire. We look forward to assisting you again in the future.
Re-think if considering buying gift vouchers
Various family members bought us gift vouchers for this company as a wedding present under the misbelief that they were simply Jet2 Holiday vouchers.
Though staff are very helpful, I found process of having to telephone the company to book anything with the vouchers both inconvenient and outdated. The offers / prices on the website also didn't seem in keeping with the actual options available when discussed over the phone.
Aside from the inconvenience of the booking process, my biggest grievance with the company is the astronomical prices when compared with other service operators / booking platforms. In effect, the inflation of the prices renders the gift vouchers to have at least a third less monetary value.
I think the branding of the travel vouchers with reference to Jet2 is misleading and it saddens me to think how upset my family members would be if they knew that the thoughtful gift they believed they had bought us had, in reality, been difficult to use and of much less value than they had kindly spent.
16 June 2026
Unprompted review
Reply from Inspire
Hi Charlotte
Thank you for taking the time to share your feedback, and congratulations on your wedding.
We’re sorry to hear that your experience did not meet your expectations. We understand how important it is for gift vouchers to feel simple to use and to reflect the value intended by the giver.
To clarify, our gift vouchers are not directly affiliated with Jet2 Holidays in terms of being sold as Jet2-branded vouchers on our website we do provide full clarity at point of sale the voucher must be used with Inspire directly and not Jet 2 holidays. However, we do partner with Jet2 Holidays, and we are able to book Jet2 Holidays for customers through our team over the phone where available.
Also our vouchers can be used across a wide range of travel providers and holiday options available through our booking system, with pricing and availability based on live supplier rates at the time of booking. This means the options shown online can sometimes differ from those available when speaking directly with our team.
We are a fully licensed travel agent and our prices are competitive, reflecting real-time availability, supplier costs, and any included services or support provided throughout the booking process. However, we appreciate that value for money is subjective, and we are sorry that on this occasion you feel the experience did not reflect the value you expected.
We also understand your comments regarding the booking process. While some bookings do require support over the phone to ensure accuracy and to apply vouchers correctly, we continually review our processes to improve convenience for our customers.
Kindest wishes
Inspire
Don't buy a Inspire Gift card for…
Don't buy a Inspire Gift card for friends or family. they want to charge 100 pounds more for the same holiday as Hoseasons charge, making a 250 pound Gift Voucher worth 150 pounds. It's a rip off. Will be getting in touch with watchdog, hopefully to alert people before buying. Understand they need to make a charge but 100 pounds is so wrong.
16 June 2026
Unprompted review
Reply from Inspire
Hi Glen
Thank you for taking the time to share your feedback, and we’re sorry to hear that you feel disappointed with your experience.
We understand your concerns regarding pricing when comparing different providers. As a travel agent, our prices can differ from those offered directly by suppliers such as Hoseasons, as they may include additional services, support, and booking protection, as well as variations in availability and supplier rates at the time of booking.
We are a competitive business and always strive to offer the best available price at the time of booking, based on live pricing and current supplier availability. These rates can change frequently depending on demand and stock at the time of enquiry.
We appreciate that value for money is important, especially when using a gift voucher, and we are sorry that on this occasion the options available did not meet your expectations.
If you would like us to review your booking or look at alternative holiday options for you, our team would be happy to help. Please feel free to contact us directly so we can assist further.
Kindest wishes
Inspire
Paul was amazing
Paul was amazing! I have booked several times with him and always been a pleasure. Highly recommended. He was patient and very efficient always making sure we were happy.
15 June 2026
Unprompted review
Reply from Inspire
It’s great to hear you’ve booked with Paul multiple times and continue to have such a positive experience.
He’ll be really pleased to know his patience and efficiency have made the process easy and enjoyable for you each time. Consistency like that is exactly what we aim for, so your feedback is genuinely appreciated.
Thanks for continuing to choose Inspire, and we look forward to helping you with your next booking.
Paul was excellent
Paul, the advisor was lovely, knowledgeable and so friendly
15 June 2026
Unprompted review
Reply from Inspire
Thank you Natalie We're delighted to hear that Paul provided such a positive experience. His knowledge, friendliness, and commitment to helping our customers are qualities we value greatly, and we're pleased that this came across during your interaction with him.
Paul Warrington was great
Paul Warrington was great, I eventually booked a holiday through him and the sales staff are great at their roles. Unfortunately I had to discuss with their support staff the large mark up that they put onto the holidays which isn’t well advertised, an Experian holiday for example could cost you 35% more booked through travelbyinspire. To reiterate though, Paul was great it’s just that the mark up is a lot in my opinion. I had a voucher for them so I couldn’t book direct with Experian.
15 June 2026
Unprompted review
Reply from Inspire
Good morning
Thank you for taking the time to share your feedback.
We're delighted to hear that Paul provided great service and that you found our sales team helpful throughout the booking process. We'll be sure to pass your kind comments on to him.
We are sorry to hear your concerns regarding pricing. As a travel agent, our package prices can differ from those offered directly by suppliers, as they may include additional services, support, financial protection, and booking assistance. Pricing can also vary depending on availability and supplier rates at the time of booking.
We appreciate your feedback and understand that value for money is important. Thank you for choosing to book with us using your voucher, and we hope you have a fantastic holiday.
Thank you again for your comments and for recognising Paul's excellent service.
Impressed
Paul was so helpful. He told me he would ring at 8am the following morning after taking all the details and he didnt disappoint. He explained everything and put my mind at ease. Well done@
12 June 2026
Unprompted review
Reply from Inspire
Thank you Jan for your 5 star review and taking the time to leave feedback.
We're delighted to hear that Paul provided such helpful service and delivered on his promise to call you at 8am. It's great to know that he took the time to explain everything clearly and helped put your mind at ease throughout the process.
Used Inspire for the first time and was…
Used Inspire for the first time and was a great experience. Paul was so helpful, informative and full of knowledge and advice of the city breaks i booked . Process was quick, easy and hassle free
10 June 2026
Unprompted review
Reply from Inspire
We're delighted to hear that your first experience with Inspire was such a positive one. It's fantastic to know that Paul was able to provide helpful advice, valuable knowledge, and guidance to help you choose your city breaks.
We're also pleased that you found the booking process quick, easy, and hassle-free, as that's exactly the experience we strive to deliver for all our customers.
We'll be sure to pass your kind comments on to Paul, who will be thrilled to receive your feedback. Thank you for choosing Inspire, and we hope you have an amazing time on your city breaks.
Trip to Mumbai
Paul Warrington (PW2) was very helpful and managed to sort out my booking really quickly. Thanks Paul!!
12 June 2026
Unprompted review
Reply from Inspire
Thank you Danny for your lovely feedback.
We're delighted to hear that Paul was able to assist you and get your booking sorted so quickly. We will be sure to pass your kind comments on to him, as recognition like this means a great deal to our team.
Thank you for choosing us, and we hope you have a fantastic trip!
Patient and supportive
I had a fantastic experience booking through Inspire, thanks to Paul. He was incredibly helpful from start to finish and showed amazing patience while I was getting quite stressed about the booking process.
Paul went above and beyond by contacting P&O Cruises directly for us and managed to secure exactly the room we were looking for. Nothing felt like too much trouble, and he made the whole experience much smoother.
I really appreciated his calm and supportive approach, it made a huge difference. I wouldn’t hesitate to use inspire again and would definitely recommend Paul to anyone looking for a hassle-free booking experience.
10 April 2026
Unprompted review
Reply from Inspire
Thank you so much for your wonderful feedback James.
We are delighted to hear about your positive experience and that Paul was able to support you throughout the booking process. We understand that arranging travel can sometimes be stressful, so it's fantastic to know that Paul's patience, dedication, and calm approach helped make everything easier for you.
We're especially pleased that he was able to work directly with P&O Cruises to secure the exact room you were looking for. Providing exceptional service and going the extra mile for our customers is something we pride ourselves on, and your comments are a great reflection of that.
We will be sure to pass your kind words on to Paul, who will be thrilled to receive such recognition. Thank you for choosing Inspire, and for recommending us. We hope you have a wonderful cruise and look forward to assisting you again in the future.
Reply from Inspire
Thank you for your feedback. We're delighted to hear that you received great service and a fast response from our team. We appreciate your kind comments and look forward to assisting you again in the future
Even though I booked a hotel which had…
Even though I booked a hotel which had free cancellation this company will charge £50 per person to cancel the booking. Their prices are higher than competitors and I only booked through their website as had received a gift card as present. Tried to change booking dates to be advised that £50 per person charges also apply. Will not use again. Plenty of cheaper alternatives
9 June 2026
Unprompted review
Reply from Inspire
Hi Christine
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
Our cancellation charges are clearly outlined in our terms and conditions at the time of booking. We would also like to clarify that it is not correct that amendments are charged at £50 per person. Amendment costs vary depending on the booking and supplier terms.
If you are still looking to change your travel dates, we would be happy to review your booking and provide an updated quote for the amendment. Please contact our team directly, and we will be happy to discuss the available options with you.
Thank you for taking the time to share your comments.
Kindest wishes
Inspire
Paul was so helpful and explained…
Paul was so helpful and explained everything into such details. Would highly recommend
11 June 2026
Unprompted review
Reply from Inspire
Thank you Natasha for your kind feedback. We're delighted to hear that Paul was so helpful and took the time to explain everything in detail. We will be sure to pass your comments on to him, as positive feedback like this is always greatly appreciated.
Thank you for your recommendation, and we hope to assist you again in the future.
Friendly, knowledgeable, and genuine Travel experts!
The representative (I think it was Paul) went above and beyond to resolve the issue I was experiencing with my voucher code. I felt valued during the process.
They even took the time to research the hotel I was looking for and called me back with all of the information.
Friendly, knowledgeable, and genuine Travel experts!
9 June 2026
Unprompted review
Reply from Inspire
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear about the excellent service you received. It's wonderful to know that our representative was able to resolve the issue with your voucher code and make you feel valued throughout the process.
We're especially pleased to hear that they took the time to research your chosen hotel and call you back with the information you needed. Providing friendly, knowledgeable, and genuine service is something we strive for, so it's fantastic to know this was reflected in your experience.
Thank you again for your kind feedback. We will ensure your comments are shared with Paul and the wider team.
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