Amazing experience. We went for switching sim operator. Jemimah explained us everything really well. Thanks a lot
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
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See what reviewers are saying
Jemimah delivered excellent service today, she made sure all my needs were met, we had a nice conversation and gave she me the best deal too. I now have home broadband and a SIM card for €36 which is... See more
Company replied
Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and k... See more
Company replied
Visited the 3 store in St James Edinburgh after a subpar visit at my home store. Met Guvvy the assistant manager who after two minutes of conversation told me the phone I would probably buy, talked th... See more
Company replied
Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
196 reviews
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Reply from Three UK - 3Store Edinburgh St. James
Hi Kamil, thanks for the shout-out; it’s good to hear Arif provided a standout experience and we appreciate you sharing how much you value his work. -Kishan
Great and kind staff Gurveer and Harry…
Great and kind staff Gurveer and Harry helped me sort out my new plan that suits me. Thank you
6 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, we’re glad Gurveer and Harry supported you with care in arranging a plan that fits your needs. Your appreciation means a lot to us. -Suhaas
Genuinely fantastic
Genuinely fantastic. Warm and welcoming team, shop has the best atmosphere. Helpful and knowledgeable.
Jay and both of the other members met today left a great impression. Go here!
5 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, it’s a pleasure to hear that Jay and the team provided such a friendly and insightful experience. We’re glad the store’s inviting environment made a great impression and we really appreciate you encouraging others to visit. -Kishan
I was in to upgrade my phone0
I was in to upgrade my phone, not only did a get a great deal on a new handset Sam also helped me sort a better sim card deal that was more fitting to my needs.
Sam was extremely helpful explaining all the information, going through the new contract with all prices broken down.
His friendly, fun attitude made the experience very relaxed and easy.
5 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello Nichola, we’re thrilled Sam explained everything clearly and ensured you felt supported. Thank you for sharing your experience. -Suhaas
Such a good experience
Emilia is so lovely and knowledgeable. Went in hoping to get a new phone and she made the process so quick and easy! Highly recommend!
5 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Oh wow, Abigail! Thank you for sharing your thoughts about Emilia. We’re so glad we could guide you along the way, and here’s to many more smiling moments together! 💗 -Kashish
Thanks Jemimah for a good service and…
Thanks Jemimah for a good service and helping me update my account.
All the best and the best 👌
4 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hamza, we appreciate you so much. It’s fantastic to hear how brilliantly Jemimah looked after you and made the whole process effortless. Your encouraging words bring a huge smile to our team! -Manavata
Arif was fantastic and very helpful,
Arif was fantastic and very helpful,, gave me a great deal on my broadband will definitely be back. Than you
1 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you, Keira! Knowing that Arif provided helpful advice and matched you with a broadband plan that suits you perfectly motivates us to continue delivering seamless experiences. -Suhaas
Arif was very helpful and patient with…
Arif was very helpful and patient with me.
28 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Bidemi! Thank you for sharing your experience. It’s great to hear that Arif supported you so well throughout the process. -Afaq
Jemimal was incredibly helpful and…
Jemimal was incredibly helpful and friendly! Amazing service
28 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Olaf, thank you for sharing your experience. It's great to hear that Jemimal made everything seamless and provided such attentive support. -Afaq
Big thank you for Jay for the excellent…
Big thank you for Jay for the excellent service today. He was really kind and helpful and explained to me everything patiently. I couldnt go any better place for help. Absolute recommend…
Cheers guys!
26 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Veve, Jay will be so pleased to know his thorough and considerate guidance made such a positive impression. It’s a joy to hear you felt completely supported! -Kishan
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Perfect service form jemimah and Jamie…
Perfect service form jemimah and Jamie from st james centre Edinburgh
21 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Jamima was very helpful and…
Jamima was very helpful and approachable, left with everything I needed done
21 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Lauren, thank you for your kind words. It’s great to hear that Jamima took such good care of you and ensured you had everything you needed :) -Ayesha
Jemima was great to deal with
Jemima was great to deal with, awesome service, very knowledgeable and provided us with friendly and professional service.
18 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello Tracie, it’s wonderful to know Jemima offered professional guidance with care. Thank you for sharing your experience. -Suhaas
Arif was fantastic help
Arif was fantastic help, very satisfied with my three experience, thank you
18 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Al-Qassam, we're glad Arif's excellent guidance made everything so easy and left you feeling completely confident in your choice. -Kishan
There was a great experience with ‘jay…
There was a great experience with ‘jay .
He deal well & good costumer service
15 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you, Rana! We truly appreciate your feedback. We’re delighted to hear that Jay gave you such excellent support. Wishing you a incredible day! 😊 -Kashish
I am so delıghted wıth my servıce Sım…
I am so delıghted wıth my servıce Sım managed to get me a crackıng busıness deal! Explaıned everythıng well thanks so much!
12 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there! We really appreciate you taking the time to share this. It’s wonderful to hear how well Sim supported you throughout and helped you secure a better business deal. 😃 -Ayesha
Lovely service by Jemimah
11 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Rajat, we’re so glad to hear that Jemimah was supportive and made everything easy for you. Thank you for the fantastic review! -Neha
Jemimah was perfect
Jemimah was perfect. I almost bought everything
11 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there! Thanks so much for this! Jemimah clearly worked her magic and we love hearing she made the experience that good. Almost buying everything is a true compliment 😄 -Ayesha
Came in store for a billing issue and…
Came in store for a billing issue and sim helped us and also got us a brand new tablet! Glad we came in!
11 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you for sharing your experience, Chhristiana! 🌟 We’re thrilled to hear your visit went so seamlessly and that everything was sorted out for you. 😊 -Veronica
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