Jemimah delivered excellent service today, she made sure all my needs were met, we had a nice conversation and gave she me the best deal too. I now have home broadband and a SIM card for €36 which is... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
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Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and k... See more
Company replied
Visited the 3 store in St James Edinburgh after a subpar visit at my home store. Met Guvvy the assistant manager who after two minutes of conversation told me the phone I would probably buy, talked th... See more
Company replied
The guys at 3 are always so helpful, going above and beyond. They always make sure I get the best deal. Even when renewing a phone plan isn’t straightforward, they make it easy and remove the stress f... See more
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Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
196 reviews
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Excellent service
Very pleased with the service I got in store, Jay was really helpful sorting my phone which had broken and also saved me money on my broadband.
8 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, great to hear Jay got your phone sorted and helped make your broadband a better fit too. -Kishan
Reply from Three UK - 3Store Edinburgh St. James
Thank you, Simon. We’re delighted to know you’re extremely happy with the service you received. 😊 -Ayesha
thanks to Jay for a great deal and…
thanks to Jay for a great deal and great service today
1 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Jay turned great value into an outstanding experience, showing exactly what customer care should feel like, Prince. -Ashifa
Jamie (assistant manager) was super…
Jamie (assistant manager) was super helpful and answered all our questions!!
1 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Eva, we’re delighted Jamie’s attentive support and clear answers made your visit so smooth and reassuring. Your feedback means a lot to us. -Suhaas
Jamue assitant manager was outstanding…
Jamue assitant manager was outstanding and explained everything perfectly
1 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks so much, Luis! We’re absolutely buzzing to hear how brilliantly Jamue supported you. His confidence, clarity, and ability to break everything down so effortlessly truly set him apart. We’re thrilled he made such a standout impression! -Manavata
Easy going
Assistant manager explained the process well, good customer service, 10/10
1 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you for the perfect rating, Kacper. We are pleased our Assistant Manager provided clear explanations and supportive guidance during your visit. -Suhaas
Thanks Jay
Thanks Jay, happy Customer Service, thanks for the Tea such a warm reception,
1 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you for your feedback, Vjther. We’re pleased to hear that Jay made you happy with the support and that you appreciated the warm welcome. 😊 -Veronica
Great service from Guvy amazing manager
Great service from Guvy amazing manager
1 April 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello Carol 🎉 That’s awesome to hear! A huge shoutout to Guvy for making your experience excellent. Thank you for sharing your feedback 😊 -Suhaas
Three St James Edinburgh
Visited the 3 store in St James Edinburgh after a subpar visit at my home store. Met Guvvy the assistant manager who after two minutes of conversation told me the phone I would probably buy, talked through the other options and was given the price breakdowns to go away with and think about. Returned two days later, at which point he remember the phone and got it all sorted without issue. On the second visit while everything was going through was talking to his team and they were all very friendly.
27 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you for taking the time to share your experience. We’re delighted that Guvvy and the St James Edinburgh team provided such clear guidance and friendly service. It’s great to know your second visit was seamless and memorable. -Shivam
Great customer service
We were helped by the very funny and knowledgeable Sam. We went in just to have a browse and left with a new phone.
He was very good at giving a clear explanations of the different phone options, costs etc. I'd definitely go back there for any future purchases.
21 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Heather,
It's fantastic to hear that Sam made your renewal such a smooth and pleasant experience. Thank you for choosing to stay with us, it’s always a pleasure having you in! -Kashish
Arif was a great help.
21 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Rory, we’re delighted Arif could provide the support you needed. Your kind words mean a lot to us. -Suhaas
Gurveer was extremely helpful and…
Gurveer was extremely helpful and knowledgable, and helped us come to a good decision when it came to changing contracts
20 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Ryan, it's brilliant to hear that Gurveer provided such expert and insightful guidance 🚀 We’re thrilled his support led you to a contract that fits perfectly. Your kind words truly spotlight his dedication ✨ -Arvind
Reply from Three UK - 3Store Edinburgh St. James
Thank you for sharing your thoughts, Mayya. It means a lot to us to know your time with us felt truly enjoyable. -Manavata
Cruz was a great help and explained…
Cruz was a great help and explained everything really clearly! Got me set up on a bundle deal quickly and efficiently. 10/10
14 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Your kind words mean a lot, Cara. We’re glad our team member helped you feel confident and got you set up without any hassle -Shivam
First class professional service
First class professional service
Jemimah was extremely attentive and most willing to be of assistance
Once again most appreciative of the service given by 3 members of staff
Ian Rarity
14 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Ian, thanks for sharing your experience 🎯 We’re glad to hear Jemimah and our team provided such excellent support and made a positive difference. Wishing you lots of joy ahead ❤️ -Arvind
Outstanding Customer Service and Great Deals at Three UK
I had an excellent experience with Three UK. I originally purchased my first iPhone from this branch, and because of the great service I received, I decided to return again to buy a new iPhone for my wife.
A special thanks to Riya, who provided outstanding customer service. He was extremely polite, patient, and professional throughout the entire process, making everything smooth and stress-free. His friendly approach and willingness to help truly stood out.
I’m also very pleased with the contract deals offered by Three. Overall, a fantastic experience, and I highly recommend this store and their team for their excellent service.
11 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Abinash, we're delighted to have found suitable deals for both yourself and your wife. We're glad Riya made it a rewarding experience :) -Scott
Emilia and Jamie were very kind and…
Emilia and Jamie were very kind and helped us a lot, thank you so much!
10 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Oh wow, Rafael! Thank you for sharing your thoughts about Emilia and Jamie. We’re so glad we could guide you along the way, and here’s to many more smiling moments together! 💗 -Ayesha
I am so happy with 3 shop in ST James…
I am so happy with 3 shop in ST James guvy and Sam, went the extra mile for me even managed to keep my sim card my same number. I would really recommend them. Fantastic 100% amazing thanks guys xxxxxxxx
9 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Katrina, it’s wonderful to hear about your experience at our St James store! We’re thrilled that Sam and Guvy provided such fantastic support and successfully kept your original number active. We appreciate the recommendation and look forward to your next visit. -Kishan
Reply from Three UK - 3Store Edinburgh St. James
Hi Kamil, thanks for the shout-out; it’s good to hear Arif provided a standout experience and we appreciate you sharing how much you value his work. -Kishan
Great and kind staff Gurveer and Harry…
Great and kind staff Gurveer and Harry helped me sort out my new plan that suits me. Thank you
6 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, we’re glad Gurveer and Harry supported you with care in arranging a plan that fits your needs. Your appreciation means a lot to us. -Suhaas
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