This young lady jemimah helped me and my wife for hours in the shop getting 2 matching hand sets! She also weeded old contracts that no longer existed and over looked by her very knowledgeable manager... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
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See what reviewers are saying
I feel very happy with Three and the staff was very friendly to guide us for better plan. I also recommend for international students to use Three after landing in uk for better offers and plans.
Company replied
I had such a lovely experience with Jemimah. She was absolutely amazing from start to finish. She explained everything to me clearly and in great detail, making sure I understood everything and felt... See more
Company replied
Arif gave Excellent customer service, I was attended to very well, and the representative was polite, patient and professional. He listened to my concerns and provided the assistance I needed. I am... See more
Company replied
Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
232 reviews
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I feel very happy with Three and the…
I feel very happy with Three and the staff was very friendly to guide us for better plan.
I also recommend for international students to use Three after landing in uk for better offers and plans.
17 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey vamshikrishna, that’s brilliant! We’re delighted to hear that team were able to support you throughout and secure fantastic deals while making the whole experience exceptional. 😇 - Three Social Media Team
Jemima was extremely helpful and gave…
Jemima was extremely helpful and gave me an overview and several options to consider.
17 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there, it's lovely to know Jemima helped you explore the available options and made everything easy. Thank you for your 5 ⭐ review. - Three Social Media Team
Nothing was to Difficult for this Team
This young lady jemimah helped me and my wife for hours in the shop getting 2 matching hand sets! She also weeded old contracts that no longer existed and over looked by her very knowledgeable manager Harry, A wonderful Team ST James Edinburgh .
17 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
What a lovely shout‑out, George 💫 Jemimah's dedication at our St James Edinburgh store went far beyond expectations, and it's wonderful to see both her and Harry earning such special recognition 🌟
- Three Social Media Team
First class service from Arif very kind…
First class service from Arif very kind and great help !
17 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Sean, thank you for sharing your experience. It's wonderful to know Arif made such a positive impact. We appreciate your support.
- Three Social Media Team
Arif was so helpful with my experience
Arif was so helpful with my experience
17 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Niamh, we're thrilled that Arif delivered exceptional service. Thank you for taking the time to leave us a 5⭐ review.- Three Social Media Team
Jemimah was great and was very lovely…
Jemimah was great and was very lovely to talk to and was a big help, 10/10 service!
17 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Daryl, it's amazing to hear that Jemimah provided such fantastic support and made such a positive impression. Thank you for your review. 🌟 — Three Social Media Team
Arid gave great customer service
17 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Thomas, thanks for the amazing feedback. We’re happy to hear that Arid offered exceptional support and ensured you had a great experience from start to finish.
— Three Social Media Team
Excellent service from jemimah 🤗
17 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello Julie, it's lovely to know Jemimah was able to help and get everything sorted for you. Thank you for your 5 ⭐ review. - Three Social Media Team
Arif gave Excellent customer service
Arif gave Excellent customer service, I was attended to very well, and the representative was polite, patient and professional. He listened to my concerns and provided the assistance I needed. I am very satisfied with the service I received. Thank you for your excellent support 🙏
17 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Rhoda, we're delighted to hear Arif provided such a positive experience. It's great to know you felt listened to and supported throughout, and that the assistance provided met your expectations. Thank you for taking the time to share your feedback and kind words. 😊💚
-Three Social Media team.
Jay was really helpful
Jay was really helpful, answered questions and got me a great deal. Very calm and knowledgeable
8 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That's brilliant, Khawar 🌟 Jay's clear expertise and calm approach helped you explore your options with confidence while securing fantastic value 💙
- Three Social Media Team
Jemimah was amazing today and helped me…
Jemimah was amazing today and helped me get set up with a brand new phone as well as a sim plan!!!
7 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
This made our day, Anup ✨ Jemimah's guidance made getting started simple, and it's wonderful to see her receiving such a glowing shout‑out 🌟
- Three Social Media Team
Arif was kind
Arif was kind, patient and helpful. Very happy with the experience
4 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, thanks for the wonderful feedback. We’re happy to hear that Arif provided top tier assistance with a calm and friendly approach throughout, making the entire experience efficient and smooth for you.
-Three Social Media Team
I had such a lovely experience with…
I had such a lovely experience with Jemimah. She was absolutely amazing from start to finish. She explained everything to me clearly and in great detail, making sure I understood everything and felt comfortable throughout.
She was very approachable, friendly and patient, and I really appreciated the time she took to answer all my questions. She made the whole experience feel so much easier and more relaxed.
Thank you so much, Jemimah, for your excellent customer service. You were a credit to the team and truly deserve to be recognised! ⭐️
3 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Fatoumatta, thank you for your review. We're delighted to hear Jemimah provided such a positive experience and took the time to ensure everything was clear and straightforward. We appreciate you sharing your kind feedback.
Three Social Media Team
I had a very nice and warming welcome…
I had a very nice and warming welcome and service with Jemimah, she was perfect in everything, reception, explanation etc.
3 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Austin, it's always encouraging to hear about experiences like this. It's wonderful to see Jemimah recognised for creating such a positive first impression and providing clear support throughout. — Three Social Media Team
Reply from Three UK - 3Store Edinburgh St. James
Hi Jude, thanks for taking the time to leave a review. We're delighted to hear Arif made such a memorable impression and provided a standout experience during your visit.— Three Social Media Tea
Arif gave me an incredible customer…
Arif gave me an incredible customer service.
3 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Reviews like yours make our day, Ayush. It's wonderful to see Arif recognized for delivering such outstanding customer service. Thank you for sharing.
Three Social Media Team
Super friendly
Super friendly , jemimah super friendly, lovely helper. Thank you soo much!
3 October 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, thanks for taking the time to leave a review. We're delighted to hear Jemimah made your visit such a positive experience and provided the support you needed.— Three Social Media Team
Jemimah 10/10
went in to ask about monthly rolling no contract broadband. Jemimah sorted me out in 20 mins with no issues at all, and i walked out with my new router paying less per month than i had been with virgin media on a 24 month contract! 10/10.
24 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Nicolas, thank you for taking the time to share your brilliant 5⭐ review! 😊 We're delighted to hear that Jemimah provided such efficient and professional support, making the process smooth and hassle-free from start to finish.-Three Social Media Team
Reply from Three UK - 3Store Edinburgh St. James
Hi Gopal! 🎉 It’s fantastic to hear that Jemimah provided you with great service. Thank you so much for the 5⭐ review! 😊 -Three Social Media Team
Jemimah provided excellent customer…
Jemimah provided excellent customer service!
23 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Your kind words mean a lot to us, Sina! 😊 We are delighted that you had such a smooth and pleasant experience with Jemimah. – Three Social Media Team
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