The Bike Factory Reviews 

Easy to buy what I wanted at a good price

Fantastic service many thanks.

Easy to find a specific part and it arrived promptly by DPD which, in this part of the World, is good.

The Delivery company very slightly damaged the bike in transit - the bike factory were excellent at helping resolve the problem.

great profuct.great price and a very prompt service

Got what I needed, in stock, which was unusual as it was quite an obscure item (cleat mounting plate) for a particular brand of shoes. Not many stores had them in ready to ship so was pleased to find them available to ship in a day or so. Fantastic.

Items arrived in good time. Only concern is another customer's sales receipt for the rear wheel was in the box. Fingers crossed it isn't faulty. Other than that great items at a great price. Thank you 🩷

Great price for excellent helmet. Speedy delivery.
Would certainy recomend Bike Factory and will use them again

I needed an adaptor plate for my Haibike Alltrack 6 so I could attach a kickstand. The adaptor part number was supplied by Haibike support so I know it was correct for the bike, The stand was a direct mount 18mm spacing from Pletscher, suitable for an ebike. The only issue was the kickstand came with M5 bolts and the adaptor plate required M6 bolts. I got some bolts from Screwfix and everything went together as intended because the holes in the kickstand were large enough for M6 and allowed the larger bolt to go through. I don't know if M5 is a standard size for direct mount kickstands or whether there is an even mix of M5 and M6 solutions, it would have been better if both types of bolt had been supplied.

Very fast and efficient service and fast shipping as described

Good communication and was kept informed about the order's progress.

Product delivered quickly and performed well

Ordered my new bike online with no problems.
Prompt and hassle free delivery.
Very pleased with the service!

Good deal
On excellent bike pump and arrived on time

Superb customer service and support, fab product pricing, excellent choice

I cannot fault this company. I saw a bike online and wanted some more information, so called the company. The employee was extremely knowledgeable and helpful. After I’d ordered the bike I saw it reduced by 10% online. I called the Bike Factory and spoke to a different employee, who was also extremely helpful, and refunded the money within a couple of hours.

My bike arrived today, and I’m extremely happy with it. It rides beautifully. I had to phone The Bike Factory with a query about charging and, once again, I spoke to a really helpful man.

I would definitely recommend this company. Excellent service.

Unfortunately the item I ordered was miss-represented on the website. However I cannot fault the customer service and I received a full refund.

Fantastic customer service 👏👏👏 highly recommend

Great price originally and a further £5 voucher for subscribing meant I bought the product for £18 less than anywhere else and the delivery was on time and the safe place used