I ordered a light set and gel gloves. Both items were cheaper than competitors. I received the items well packaged and on time by Royal Mail. I have had mixed experiences recently with different compa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very efficient service. I was kept informed of the whereabouts of my purchase at all times. It arrived well packaged and was in perfect working order on arrival. The only downside is, and this is... See more
Great choice of bikes and accessories which were all competitively priced. Accessories were dispatched and received within 72 hours. The bike had to be ordered but was delivered ready made up within... See more
Excellent communication, easy to use website and the bike was perfect. I had to change my order after placing it, the customer service team done so with minimal effort. I was kept up to date with prom... See more
Company details
Information provided by various external sources
Chester's largest specialist bike store! We sell, Trek, Specialized, Altura, Fox, Assos, Giordana, Pinarello, Shimano, Park tools, Pedros, Fenwicks and Finishline.
Contact info
United Kingdom
- www.thebikefactory.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 48 hours
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Great speed of delivery and also when I…
Great speed of delivery and also when I received the wrong colour helmet they sent a replacement out straight away, even before I had returned the wrong one. Would not fault these guys and will definitely use again.
1 August 2026
Unprompted review
good company to deal with fast delivery…
good company to deal with fast delivery highly recommend
31 July 2026
Very prompt delivery
Very prompt delivery. The product was the wrong size (my fault) and the return was actioned really quickly.
31 July 2026
Professional, helpful, efficient.
Just bought an Orbea e-mtb from Bike Factory; I'm not local and had chosen them because of good price. Helpful and informative when I ordered. Very good liaison with bike makers in Spain, transport into U.K. and final delivery to me. Grahame kept on top of the process, including fitting dropper when they received the bike. Great delivery service from Bike Services UK - fast and helpful in setting up. Highly recommended.
29 July 2026
Fantastic service
Fantastic service, they pushed my order forward due to a misunderstanding on my behalf so that my bike arrived in time for my sons Birthday, Thank you so much
28 July 2026
Good range of products. V. Happy.
Good range of products. Quick delivery.
Realistic pricing.
27 July 2026
Great service
17 July 2026
Really quite turnaround of my order…
Really quite turnaround of my order that was not actually in stock with them at the time of ordering - Was expecting the delivery early August but to my surprise delivered just 3 days after ordering. Great service and communication throughout.
23 July 2026
Great shop and very informative and…
Great shop and very informative and friendly staff!
26 June 2026
Quick and efficient
21 July 2026
easy to use ordering
easy to use ordering, very quick delivery.
product as described and well packaged
great price
20 July 2026
Good product range at a good price
Good product range at a good price. Had exactly what I wanted in stock; easy to order and collect.
10 July 2026
Poor delivery experience
Bike was a good price and nicely package a 5/5.The delivery experience was 0/5 Parcel Force should have delivered it Friday finally arrived on Tuesday the tracking was a totally inaccurate pack of lies £30 for the worst service ever
8 July 2026
Excellent service in every aspect
Excellent service in every aspect.
Good price and good delivery service. The tracking service was spot on.
14 July 2026
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