I needed to phone TDS as I had a problem with the online request for out deposit return. I was very pleased with the help I received and everything was sorted out quickly. I spoke with Nathan who w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted TDS with an urgent query about a deposit I couldn’t locate on the portal. Robert Whitelaw dealt with my case quickly and professionally, searched the records and confirmed the deposit was... See more
Company replied
I want to highlight the fantastic service I served from Linda Cadden. She was extremely helpful and professional, stepping in and resolving the matter quickly and with ease. Linda stayed on the phone... See more
Company replied
I had a problem logging in to TDS to initiate a repayment of my deposit. The system wouldn't let me in so I sent an email enquiry which was promptly answered by Sarah Sweeney. She explained that my ac... See more
Company details
Written by the company
The Tenancy Deposit Scheme (TDS) is the only not-for-profit, Government-approved tenancy deposit protection scheme in England and Wales, operated by The Dispute Service Ltd. Trusted by landlords, agents, and tenants, TDS offers both a FREE Custodial tenancy deposit protection scheme and an Insurance-backed scheme, ensuring deposits are safeguarded. Should a dispute arise at the end of a tenancy, our free alternative dispute resolution service provides a fair and impartial solution. With a commitment to transparency, efficiency, and excellent customer service, we make deposit protection simple and stress-free.
Contact info
West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, HP2 7TG, Hemel Hempstead, United Kingdom
- 0300 037 1000
- deposits@tenancydepositscheme.com
- www.tenancydepositscheme.com
4.3
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Shaun was Very Helpful
Excellent service from Shaun. He was polite, genuine, professional, helpful and patient, even though it was close to 6:00pm and almost closing time. He clearly explained how to resolve my end-of-tenancy deposit certificate queries on the dashboard and promptly provided me with a replacement certificate after I realised I'd made a typo. A real credit to the team.
30 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share such wonderful feedback. We are delighted to hear that Shaun provided excellent service and was able to assist with your end-of-tenancy deposit certificate queries.
Pleasant helpful staff
30 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are delighted to hear that you found our staff pleasant and helpful.
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are pleased to hear that you found the information provided useful and informative.
Smooth experience
Smooth experience, detailed explaining of service benefits and further information on possible future mishap preventions.
30 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are delighted to hear you had a smooth experience and found the explanations of our services and benefits helpful.
Great customer service
The service provider took her time to explain about the company, and great customer service
30 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are delighted to hear that you received great customer service and that our colleague took the time to explain our services clearly.
Rob was friendly
Rob was friendly, professional and very helpful. I was given an i depth introduction to the portal and also got my queries answered satisfactorily.
30 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are pleased to hear that Rob provided a friendly, professional, and helpful service. It's great to know that the introduction to the portal was thorough and that he was able to answer your questions to your satisfaction.
Sarah S - Exceptional Service
I had a really positive experience with Sarah S at TDS. Sarah took the time to explain the whole process clearly and answered all of my questions patiently. She was friendly, professional, and incredibly helpful throughout the call, making everything much easier to understand. Excellent customer service, and a real credit to TDS. Thank you, Sarah!
30 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your wonderful feedback.
We are delighted to hear that Sarah provided such a positive experience and was able to explain the process clearly while answering all of your questions.
Chose TDS over MyDeposits due to better customer service
I’ve been with MyDeposits as a Landlord for over a decade, but their recent migration to the Total Property platform has been a disaster. Almost all of my DPC records have disappeared, apart from one isolated record from 16 years ago. The phone pickup for MyDeposits was extremely long - presumably because many other customers were experiencing the same issues - and when I finally got through, they were unable to resolve the problem.
I then tried TDS, and the experience couldn’t have been more different. My call was answered quickly, and call operator Linda Cadden was outstanding from start to finish. She was responsive, patient, persistent, and determined to resolve an issue I’d made when initially registering. How refreshing! First-class customer service. I'm now signed up with TDS and won’t be going back to MyDeposits.
28 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with TDS. It's especially rewarding to know that Linda was able to provide the support you needed and help resolve the issue with your registration.
We are pleased to have welcomed you to TDS and appreciate the trust you've placed in us.
Certainly been most helpful
Certainly been most helpful
The lady I spoke too has been amazing and I will have further contact with her in the coming weeks. regarding
Getting a deposit back on a student property.
29 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are pleased to hear that the colleague you spoke with was able to provide such helpful support regarding your deposit return.
It's great to know you felt well supported throughout the discussion, and we look forward to assisting you further in the coming weeks as your query progresses.
Excelent Customer Service
Contacted TDS for a Deposit return related item and Andrew Keegans was very helpful to explain the process.
29 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are delighted to hear that Andrew was able to help explain the deposit return process clearly and provide the support you needed.
The lady I spoke with was cheerful and…
The lady I spoke with was cheerful and polite, offered a number of services and was helpful
29 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave your feedback.
We are delighted to hear that the colleague you spoke with was cheerful, polite, and helpful.
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are delighted to hear that you found our staff friendly and helpful.
Exellent and attentive service- paid…
Exellent and attentive service- paid attention to detail and took the time to resolve what was essential as I was a first time user - would recommend this service for its knowledge- dedication and over all professionalism .
27 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you received such excellent and attentive service. It's especially rewarding to know that, as a first-time user, you felt supported throughout the process and that the time was taken to understand your needs and resolve the important issues for you.
Initially I had a very frustrating time…
Initially I had a very frustrating time logging in and changing my password..however, I emailed TDS and Andy K was super supportive and made it easy for me to perform my tasks. Thanks Andy!!
24 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We are sorry to hear that you initially experienced difficulties logging in and changing your password. However, we are delighted that Andy was able to provide the support you needed and make the process much easier for you.
It was quite informative and helpful
28 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are pleased to hear that you found the call informative and helpful.
Tenancy deposit call
I got a call from staff Amex (I hope I got the name correct) and the service was great. He was very kind and patient explaining me the whole process and scheduled another appointment for upcoming Friday.
28 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that you had a great experience with our advisor and that he was able to explain the tenancy deposit process clearly and patiently.
I had a lovely call today about my…
I had a lovely call today about my deposit for my new property,Paul was so nice to talk to it’s was very refreshing having great customer service instead of the usual monotone people you get nowadays 10/10 for customer service super helpful a d great information
28 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for sharing your feedback. We are delighted to hear that you had such a positive experience with Paul regarding your deposit for your new property.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that our team has assisted you effectively!
I needed to phone TDS as I had a…
I needed to phone TDS as I had a problem with the online request for out deposit return. I was very pleased with the help I received and everything was sorted out quickly. I spoke with Nathan who was very good.
I'd like to mention Julie, I think that was her name, we spoke initially but the line dropped out. However she phoned back to apologise, very nice after care treatment.
27 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We are delighted to hear that your query regarding the online deposit return request was resolved quickly and that you were pleased with the assistance you received.
It's also wonderful to hear about your experience with Julie. We understand how frustrating it can be when a call is unexpectedly disconnected, so we are glad she took the time to call you back and apologise.
Amazing service
Very helpful this morning when I had no clue to what I was doing. The lady was very understanding and listened to me and quickly solved my problem
27 July 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are delighted to hear that you found the service helpful and that your issue was resolved quickly.
It's great to know that the advisor was understanding, listened carefully to your concerns, and was able to provide the support you needed.
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