Received order today, crushed box,upon opening 3 x h upmann sir Winston, notice foot of one cigar crushed and split.smokable if I cut 25 mm off,I've ordered these cigars several times,to be refunded... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cigars as ordered were as expected. Only concerns are with the transporter, were a lack of delivery data and information were not to my satisfaction. If that can be improved you deserve a five sta... See more
As always the quality of cigars purchased here was outstanding. The reason I went to a four this time was the shipping time took a lot longer than expected. I believe it was close to a month from orde... See more
I ordered my Cuban cigars there already for the third time and it was always easy going, quick delivery and good quality. Only the missing transparency about potential taxes and the comparably high p... See more
Company details
Written by the company
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Contact info
Calle Andres, Perdomo S/N, 35008, Las Palmas de Gran Canaria, Spain
- +1 (850) 364-4421
- info@swisscubancigars.com
- www.swisscubancigars.com
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
received a teddy bear not my cigars
received a teddy bear not my cigars
SCAM
22 January 2026
Unprompted review
Reply from SwissCubanCigars
Dear Mr. Liguori,
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We regret that you are not satisfied with your order, and we understand your concern, but there may have been some confusion or misunderstanding regarding the package. Our company specializes in selling only one specific type of product; therefore, it would not be possible for you to have received a different product.
The most prudent course of action would be to verify the tracking number of the package you received so that we can confirm that it did not originate from our company and, at the same time, verify the status of your actual package.
Therefore, it would be very helpful if you could contact us as soon as possible so that we can provide you with all the necessary answers and resolve this issue in the best way possible.
We value you and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or require further assistance with this matter, please do not hesitate to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding.
We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Service is great, the cigars are 100% fake
First shipment (SW3005155) was lost or stolen. This appears to be the freight forwarder’s fault (PostNL), not SwissCubanCigars. To their credit, SCC sent a replacement free of charge.
The replacement shipment (SW3005842) arrived, but the cigars are 100% counterfeit.
Evidence is clear and conclusive:
1) Warranty seal is a high-quality photocopy: no UV hologram under blacklight and muddled printing. Genuine Habanos seals have crisp print and UV features.
2) Cigar bands are asymmetrical and lack the deep embossing and shine of real Partagás bands, which are extremely consistent across all production.
3) Caps: none have the distinctive triple cap of a real Partagás D.4.
These are well-rolled, but non-Cuban robustos with fake Partagas bands and a photocopy Cuban warranty seal on the box. Anyone with basic knowledge, a magnifying glass, and a UV light can verify this in minutes.
I contacted SCC with detailed photos and evidence and offered to return the box for a refund or exchange for real D4's. They insist the cigars are real, did not address the evidence, and state they have a no-return policy.
Update: After some back-and-forth and me mentioning I'd get Mastercard involved, they will provide a refund.
All in all, I appreciate the replacement shipment and responsive communication, but the product itself is 100%counterfeit.
21 January 2026
Unprompted review
Reply from SwissCubanCigars
Dear Mr. Loix,
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this issue.
We regret that you are not satisfied with your order placed in November 2025, specifically with the taste, smell, and appearance of the product. This order was previously declared lost, and we proceeded to resend it.
We recently sent you an email addressing each of your concerns and guaranteeing the authenticity of your purchase.
Therefore, it would be very helpful if you would contact us as soon as possible so that we can resolve this issue in the best way possible.
We value you and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or require further assistance with this matter, please do not hesitate to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
The cigars arrived, a little late, but better late than never
The cigars arrived. They are fresh. It took a little while, but when they arrived the quality was (is) top notch.
20 November 2025
This company is fantastic
This company is fantastic. There was a problem when my package arrived in the US, but SwissCubanCigars did what was needed to get me my package.
13 November 2025
"I am very impressed with your website…
"I am very impressed with your website and the highly cooperative staff. The cigar quality is excellent, the prices are competitive, and the shipping was both fast and well-secured. Thank you for the great service!"
20 November 2025
BEST ONLINE CIGAR SHOP
Since my first order, about 3-4 years ago, I have had a very good collaboration with customer service. Very prompt and very fair. Even though in two cases the delivery problem was related to the customs service in my country and not to Swiss Cigars, they solved it in my favor, without trying to dodge. I thank them here for that too. The way the products are packaged is excellent, taking care that the cigar arrives intact, regardless of how it is handled on the route. Being a "cigar aficionado" who buys cigars from all over the world wherever I travel, I can say that Swiss Cigar is "the best" online shop quality/price/customer service.
7 November 2025
Great experience
Great experience! They went out of the way to ensure that I received my cigars.
13 November 2025
All Cuban cigars are fake！！！
All Cuban cigars on this site are counterfeit products; their boxes and cigar bands are all imitations. They may resemble genuine ones in taste and wrapper color, but you must not be tricked. I sent an email to the seller, but there’s no way they will acknowledge this fact.
12 November 2025
Reply from SwissCubanCigars
Dear Mr. Jiang,
Thank you very much for taking the time to share your feedback. We regret to know that your recent purchase experience did not meet your expectations.
Please rest assured that we sell only authentic products, sourced from trusted and verified suppliers from Habanos S.A. The quality and authenticity of our products are of utmost importance to us.
We would very much appreciate the opportunity to address your concerns in detail. As of today, we have not received any direct communication from you regarding this matter. We would greatly appreciate it if you could contact us via email at info@swisscubancigars.com or by phone at +41 22 518 44 43 so we can review your case thoroughly and assist you further.
Your satisfaction is important to us, and we are committed to resolving any discomfort you may have experienced.
We look forward to hearing from you and helping you as best as we can. We remain committed to a 100% satisfaction guarantee.
Sincerely,
Natalie
Customer Service team
Always top shelf customer service
Always top shelf customer service,
We are hoping for shipping to resume
soon.
12 November 2025
Perfect customer service
Great choice and good prices, but the strongest aspect is the perfect customer service.
12 November 2025
Reply from SwissCubanCigars
Dear Mr. Binenfeld,
Thank you for sharing your experience with us.
We sincerely empathize with the frustration caused by the delay and the issues with your July 2025 order caused by local customs. We apologize for the situation.
Please note that we maintained communication with you regarding the products that were not delivered due to local customs regulations. A new shipping method will be implemented, along with the expected shipping timeframe. Once the compensation order is processed, we will continue to provide all updates via email.
We truly regret that the recent changes in local regulations affected your experience with us.
Your feedback is highly valuable to us, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future.
Should you have any questions or require further assistance, please feel free to contact our customer service team directly at info@swisscubancigars.com or by phone at +41 22 518 44 43.
We remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer service team
When things really do matter
Working with the team at SwissCuban Cigars to solve a shipping issue not created by them. They were on the problem and solved it flawlessly. Friendly and professional service is hard to find sometimes but not with this team. One happy customer am I.
30 October 2025
Great Bolivar
Fast and followable delivery.
Cigars are geniue cuban, well kept and full of flavours.
6 November 2025
Reply from SwissCubanCigars
Dear Mr. Gupta,
Thank you for sharing your experience with us. We sincerely empathize with the frustration caused by the delay and the issues with your order caused by local customs. We apologize for the situation.
Please note that we maintained communication with you regarding the products that were not delivered due to local customs regulations. Despite our efforts in arranging free resends of your order, you requested a cancellation of one of the reshipment orders, which was submitted on the same day as your request. As we kindly confirmed via email, your refund was successfully processed on November 3rd, 2025.
Regarding the remaining reshipment order, please note that, as we communicated via email in December 2025, a new shipping method will be implemented, along with the expected shipping timeframe. Once the order is processed, we will provide all updates via email.
We truly regret that the recent changes in local regulations affected your experience with us.
Your feedback is highly valuable to us, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future. Should you have any questions or require further assistance, please feel free to contact our customer service team directly at info@swisscubancigars.com or by phone at +41 22 518 44 43.
We remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer service team
Great customer service
Had a tough time getting the cigars to me but with great customer service they persevered. Thanks! Recommend this company to anybody who wants to buy great cigars
24 October 2025
Reply from SwissCubanCigars
Dear Mr. Li,
We hope you are having an excellent day.
Thank you very much for taking the time to share your feedback.
We regret to know that your recent purchase experience did not meet your expectations, and we apologize for any discomfort caused.
We would very much appreciate the opportunity to address your concerns in detail. As of today, we have not received any direct communication from you regarding this matter. We would greatly appreciate it if you could contact us via email at info@swisscubancigars.com or by phone at +41 22 518 44 43 so we can review your case thoroughly and assist you further with compensation if applicable.
Your satisfaction is important to us, and we are committed to resolving any discomfort you may have experienced.
We look forward to hearing from you and helping you as best as we can. We remain committed to a 100% satisfaction guarantee.
Sincerely,
Natalie
Customer Service team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.