Received order today, crushed box,upon opening 3 x h upmann sir Winston, notice foot of one cigar crushed and split.smokable if I cut 25 mm off,I've ordered these cigars several times,to be refunded... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cigars as ordered were as expected. Only concerns are with the transporter, were a lack of delivery data and information were not to my satisfaction. If that can be improved you deserve a five sta... See more
As always the quality of cigars purchased here was outstanding. The reason I went to a four this time was the shipping time took a lot longer than expected. I believe it was close to a month from orde... See more
I ordered my Cuban cigars there already for the third time and it was always easy going, quick delivery and good quality. Only the missing transparency about potential taxes and the comparably high p... See more
Company details
Written by the company
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Contact info
Calle Andres, Perdomo S/N, 35008, Las Palmas de Gran Canaria, Spain
- +1 (850) 364-4421
- info@swisscubancigars.com
- www.swisscubancigars.com
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Outstanding service
Cant rate Swiss Cuban service and the quality of their cigars high enough. The condition the cigars arrive in is outstanding.
17 December 2025
Excellent service
Quick and accurate delivery of everything that I ordered. No delays. No hassle. Paid and delivered. Great service given how much more difficult it is to obtain Habanos in Madrid.
17 December 2025
Swiss Cuban was able to provide me with…
Swiss Cuban was able to provide me with the Cuban cigars of my choice. While so many other sellers are out of stock on many of the most sought after cigars, Swiss Cuban came through. They have been able to provide top notch service each of the times I have purchsed from them. Hats off to Swiss Cuban.
8 December 2025
Great service and product
9 December 2025
Thansk for resending the items in a speedy time
5 December 2025
I’ve had great experiences ordering…
I’ve had great experiences ordering from Swiss Cuban cigars. I’ve been ordering from them for at least 5 years and I’ve never been disappointed. Only one time did the cigars come dry. There were three cigars out of the 10 that were cracked. I sent them pictures to confirm which is very understandable. They didn’t send me three replacement cigars, they sent an entire new box. That was amazing since this was a very expensive (over $1,000) box. They earned a customer for life with their customer service.
4 August 2025
Reply from SwissCubanCigars
Dear Mr. Hanming Lai,
We hope you are having an excellent day.
Thank you for taking the time to share your feedback.
We are truly sorry to read that the cigar you purchased did not meet your expectations. On January 2nd, 2026, we sent you an email kindly requesting additional details regarding any issue you may have experienced with your order. However, as of today, we have not yet received a response.
We would greatly appreciate it if you could please contact us and provide more specific information regarding your claim. This will allow us to properly review the matter and assist you accordingly.
Your satisfaction is very important to us, and we remain fully committed to resolving any concerns you may have.
Please contact our customer service team directly at info@swisscubancigars.com or by phone at +41 22 518 44 43.
We remain committed to our 100% satisfaction guarantee.
We look forward to hearing from you soon.
Sincerely,
Natalie
Customer Service team
SwissCubanCigars - absolutly the best online site for Cigars.
SwissCubanCigars delivers products and customer service over and beyond many other online shops.
Have now bought quality Cigars several times for many years.
Special appreciation to Customer Service Ms. Delineth. Thank you for all your promt replies and kind assistance.
Highly recommend the SwissCubanCigars site.
6 February 2026
Unprompted review
Great company
26 November 2025
Reply from SwissCubanCigars
Dear Mr. Fallon,
Hope you're doing good today.
We appreciate the time you have taken to share your feedback with us.
According to our records, your original order was unfortunately seized by your local customs in a number of occassions and we truly apologize for this inconvenience, however, despite the presented challenges, we managed to process compensation orders until the last one was successfully delivered to you on Dec 2025.
Please be advised that we would appreciate if you could reach out to us with any additional assistance you may require related to your order.
We truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at info@swisscubancigars.com, as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
Have not arrived or even sent!
20 November 2025
Reply from SwissCubanCigars
Dear Mr. Varone,
Thank you for sharing your experience with us.
We sincerely empathize with the frustration caused by the delay and the issues with your July 2025 order caused by local customs. We apologize for the situation.
Please note that your personal account manager maintained communication with you regarding the products that were not delivered due to local customs regulations. A new shipping method will be implemented, along with the expected shipping timeframe. Once the compensation orders are processed, we will continue to provide all updates via email.
We truly regret that the recent changes in local regulations affected your experience with us.
Your feedback is highly valuable to us, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future.
Should you have any questions or require further assistance, please feel free to contact our customer service team or your personal account manager at info@swisscubancigars.com or by phone at +41 22 518 44 43.
We remain committed to our 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Natalie
Customer service team
The company went above and beyond ..
The company went above and beyond to make sure that I received an order placed many weeks before. It wasn't SCC fault the failed delivery; the communication with customer service was flawless. The product was delivered was in excellent condition and original package. I am very satisfied with the quality of their products and service overall.
26 November 2025
Half My Order Missing – No Responsibility Taken
I placed an order for several boxes and only received half of it. Swisscuban is completely denying any responsibility and has shown no willingness to help or find a solution regarding the missing part of the delivery. Instead, they are blaming me as the customer, despite the steps I have already taken with the carrier.
This is not professional behavior and I do not recommend them. Be careful.
22 January 2026
Unprompted review
Reply from SwissCubanCigars
Dear Mr. Recarey Gomeu,
Thank you for taking the time to share your experience with us.
We sincerely empathize with the frustration caused by the issues with one of your packages due to the local post office's delivery handling. We apologize for any discomfort caused.
As previously shared via email, we kindly informed you about the claim documentation needed in order to proceed with your case and possible compensation in accordance with our purchase policy and 100% satisfaction guarantee. Currently, one of our customer service representatives is following up on your case, and we would appreciate your response to our email sent on January 23rd, 2026, with the requested information to ensure your case is being resolved as soon as possible.
We truly regret that this delivery issue with the local post service in your country has impacted your experience with us. While these circumstances are beyond our control, your feedback is invaluable and helps us continuously improve our services.
We thank you for being a valued customer and hope to assist you directly with any further questions or concerns. Please feel free to contact our customer service team at info@swisscubancigars.com
or by phone at +41 22 518 44 43.
As always, we remain fully committed to our 100% satisfaction guarantee.
We appreciate your understanding and hope to serve you soon.
Sincerely,
Natalie
Customer Service Team
Swiss Cuban Cigars is one of the best…
Swiss Cuban Cigars is one of the best service and condition of Cigars. Highly recommended for all Cigars lovers.
20 November 2025
received a teddy bear not my cigars
received a teddy bear not my cigars
SCAM
22 January 2026
Unprompted review
Reply from SwissCubanCigars
Dear Mr. Liguori,
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We regret that you are not satisfied with your order, and we understand your concern, but there may have been some confusion or misunderstanding regarding the package. Our company specializes in selling only one specific type of product; therefore, it would not be possible for you to have received a different product.
The most prudent course of action would be to verify the tracking number of the package you received so that we can confirm that it did not originate from our company and, at the same time, verify the status of your actual package.
Therefore, it would be very helpful if you could contact us as soon as possible so that we can provide you with all the necessary answers and resolve this issue in the best way possible.
We value you and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or require further assistance with this matter, please do not hesitate to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding.
We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Service is great, the cigars are 100% fake
First shipment (SW3005155) was lost or stolen. This appears to be the freight forwarder’s fault (PostNL), not SwissCubanCigars. To their credit, SCC sent a replacement free of charge.
The replacement shipment (SW3005842) arrived, but the cigars are 100% counterfeit.
Evidence is clear and conclusive:
1) Warranty seal is a high-quality photocopy: no UV hologram under blacklight and muddled printing. Genuine Habanos seals have crisp print and UV features.
2) Cigar bands are asymmetrical and lack the deep embossing and shine of real Partagás bands, which are extremely consistent across all production.
3) Caps: none have the distinctive triple cap of a real Partagás D.4.
These are well-rolled, but non-Cuban robustos with fake Partagas bands and a photocopy Cuban warranty seal on the box. Anyone with basic knowledge, a magnifying glass, and a UV light can verify this in minutes.
I contacted SCC with detailed photos and evidence and offered to return the box for a refund or exchange for real D4's. They insist the cigars are real, did not address the evidence, and state they have a no-return policy.
Update: After some back-and-forth and me mentioning I'd get Mastercard involved, they will provide a refund.
All in all, I appreciate the replacement shipment and responsive communication, but the product itself is 100%counterfeit.
21 January 2026
Unprompted review
Reply from SwissCubanCigars
Dear Mr. Loix,
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this issue.
We regret that you are not satisfied with your order placed in November 2025, specifically with the taste, smell, and appearance of the product. This order was previously declared lost, and we proceeded to resend it.
We recently sent you an email addressing each of your concerns and guaranteeing the authenticity of your purchase.
Therefore, it would be very helpful if you would contact us as soon as possible so that we can resolve this issue in the best way possible.
We value you and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or require further assistance with this matter, please do not hesitate to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
The cigars arrived, a little late, but better late than never
The cigars arrived. They are fresh. It took a little while, but when they arrived the quality was (is) top notch.
20 November 2025
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