Received order today, crushed box,upon opening 3 x h upmann sir Winston, notice foot of one cigar crushed and split.smokable if I cut 25 mm off,I've ordered these cigars several times,to be refunded... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cigars as ordered were as expected. Only concerns are with the transporter, were a lack of delivery data and information were not to my satisfaction. If that can be improved you deserve a five sta... See more
As always the quality of cigars purchased here was outstanding. The reason I went to a four this time was the shipping time took a lot longer than expected. I believe it was close to a month from orde... See more
I ordered my Cuban cigars there already for the third time and it was always easy going, quick delivery and good quality. Only the missing transparency about potential taxes and the comparably high p... See more
Company details
Written by the company
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Contact info
Calle Andres, Perdomo S/N, 35008, Las Palmas de Gran Canaria, Spain
- +1 (850) 364-4421
- info@swisscubancigars.com
- www.swisscubancigars.com
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never got the cigars
Never got the cigars
i even told you to take off the bands
Many of the best cigars from the Island nation came without bands.
My favorite smoked recently is Punch super selection #2 2001
23 October 2025
Reply from SwissCubanCigars
Dear Mr. Robbins,
Thank you for reaching out to us.
We appreciate you taking the time to share your experience.
We understand how frustrating the delays and complications with your order must have been, particularly those involving the local postal service and customs authorities.
After carefully reviewing your case, we confirm that our Customer Service team sent you an email on December 17th, 2025, outlining a proposed resolution for the cigars that were not delivered due to customs-related issues.
At this time, we have not received a response from you. As a courtesy, we have resent the email for your reference.
We kindly ask that you get in touch with us at your earliest convenience so we can move forward with the best possible solution and help ensure the successful completion of your order.
Your feedback is greatly valued and plays an important role in helping us improve our service.
Feel free to contact me again if you have any further queries.
Sincerely,
Delineth M.
Despite 2 orders being stopped due to…
Despite 2 orders being stopped due to regulations, i eventually got my shipment and at no additional cost. Great customer service!
23 October 2025
An amazing staff with amazing products!!
23 October 2025
☆☆☆☆☆ five stars shop
Great service and professional handling for international order.
22 October 2025
Reply from SwissCubanCigars
Dear Mr. Issa,
Thank you for taking the time to share your experience with us. We sincerely empathize with the frustration caused by the delay and the issues with your order due to local post service and customs authorities.
After thoroughly reviewing your case, our latest communication from our Customer Service team was sent on December 9, 2025, in which we advised contacting your local post office to confirm any customs clearance pending.
Unfortunately, we have not been able to locate any response from your side since then. However, we have kindly forwarded the email again.
We would greatly appreciate it if you could contact us as soon as you can so we can provide the best solutions to ensure your order is received.
Your feedback is invaluable and helps us continuously improve our services.
We thank you for being our valued customer and hope to have the opportunity to assist you directly. Should you have any questions or need further assistance, please contact our customer service team at info@swisscubancigars.com
or by phone at +1 (850) 364 4421.
As always, we remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer Service team
For whatever reason
For whatever reason, a few of my shipments did not arrive. But Swiss Cuban was fantastic in replacing the shipment in record time. And honestly. I'm surprised how fast they did it and impressed with their service.. The cigars have been fantastic and I will continue to order from them.
22 October 2025
When things were in question SCC came…
When things were in question SCC came through like a champ. Products were properly packed and fresh. Overall good experience.
22 October 2025
The the company stands for service
Problem with the delivery but when items were replaced , they fulfilled the obligation to deliver with their best methods.
22 October 2025
Terrible customer service and no cigars …
I have been a client for many years but for the last year I have experienced a number of problems with the cigars and their arrival. I have contacted Orlando ther manager and sent 7 emails with no response and left countless voicemails with no return calls. They have shipped two times and the cigars never arrived. Now I am out over $3000 and am still waiting for a response. I won’t be using them again. But need to get my money back which is hard as it was a wire transfer to a “company” in Poland.
19 December 2025
Unprompted review
Reply from SwissCubanCigars
Hello, Mr. Davis.
We hope you are having a good day.
The team in charge is working on your emails, providing you with a timely response, but apparently, they are not getting into your inbox.
We want to apologize for the inconvenience.
Orlando will reach out to you by phone soon to provide a solution to your case.
Best regards,
Customer service team
Used to be my go to company for Cubanos…
Used to be my go to company for Cubanos but now since they are no longer shipping to the U.S., what’s the point of continuing to receive the email ads? It just makes me more frustrated when I see them hit my inbox. Think I’ll unsubscribe 😢
10 September 2025
Reply from SwissCubanCigars
Dear Mr. Bluitt,
Thank you for taking the time to share your feedback with us. We appreciate your past loyalty and completely understand your frustration regarding the current shipping suspension to the United States.
We sincerely regret the inconvenience this situation has caused. The decision to pause new shipments to the U.S. was not taken lightly and is due to circumstances beyond our direct control. While we remain hopeful that this will change in the future, we unfortunately do not yet have a confirmed timeline for resuming U.S. shipments.
We fully respect your decision regarding our email communications, and we appreciate your honesty in sharing how this has made you feel. Please know that your feedback is valuable to us.
If you have any further questions or concerns, please feel free to reach out to us via email at info@swisscubancigars.com or by phone at +41 22 518 44 43. We are committed to our 100% satisfaction guarantee.
We hope to have the opportunity to serve you again once conditions allow.
Sincerely,
Natalie Villamonte
Customer Service team
Best cigars
This is the best experience I have had when placing an order internationally. The customer support is helpful with questions I have had with custom complexities. The products I received were packed very well. Of course the most important is that the cigars are very good quality. Thanks!
10 October 2025
Good quality
1 October 2025
Good prices and very helpful stuff
Good prices and very helpful stuff , from now I will allways buy cigars from them
1 October 2025
Overall it’s a good experience
Overall it’s a good experience. The only issue I had was the fact that DHL did not even bother to wait a day for our contact to get back to them and they ended up returning our cigars. This took another +10 days for us waiting to receive this precious shipment. Terrible
1 October 2025
all the experience was positive,
all the experience was positive,
I'm happy smoking my cigar
8 October 2025
Payment via bank transfer from Europe…
Payment via bank transfer from Europe turned out to be difficult.
29 September 2025
Best customer service!
The cigars are consistently in excellent condition, and the customer service is outstanding; they ensured my last shipment was successfully received after an issue with the shipper, thank you!
31 July 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.