Online Cigars Reviews 764

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and well-packaged delivery, often noting the inclusion of humidity control to ensure product quality. Many consumers find the prices excellent, even when considering potential import duties, and appreciate the wide selection of authentic, high-quality cigars. People frequently mention the efficiency of the ordering process and the overall positive experience. However, some customers also noted issues with their orders, including packages being held up by customs, leading to additional charges or delays. A few reviewers experienced problems with incomplete orders or cigars that did not meet their expected quality standards, such as poor draw or smoke output.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and efficient shipping.... See more

Product

Reviewers highlight positive aspects of product quality and selection. Customers consistently praise the... See more

Order

Consumers have mixed experiences with orders. While some reviewers report fast delivery, with orders arriving... See more

Price

Users describe positive interactions with price, frequently highlighting that products are available at... See more

Quality

People report positive experiences with quality. Many customers consistently praise the excellent quality of... See more

Based on these reviews

Rated 4 out of 5 stars

Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local

Rated 5 out of 5 stars

From the UK it’s hard to find great deals on cigars, that is until I stumbled on these guys and wow my humidor is now packed with Oliva, RP’s,Brick House to name a few all at reasonable prices. Delive... See more

Rated 5 out of 5 stars

I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect. I reached out to the team, and James responded... See more


Company details

  1. Cigar Shop

Written by the company

Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

764 reviews

5-star
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1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

never received the cigars they are with…

never received the cigars they are with customs which makes them now cost more than the original price due to excise tax.

13 March 2026
Online Cigars logo

Reply from Online Cigars

Hi, I am not sure we have received an email from you, if you contact us on hello@online-cigars.com, we can help resolve your issue.

Rated 5 out of 5 stars

UK’s best kept secret

From the UK it’s hard to find great deals on cigars, that is until I stumbled on these guys and wow my humidor is now packed with Oliva, RP’s,Brick House to name a few all at reasonable prices. Delivery is fast and well packaged with boveda inside to help on the way. My enquiries are dealt with swiftly especially by Rachel. All in all I totally recommend this company.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Go to cigar shop now

Have ordered several times now and the service has been great. Cigars are always very very well packed. Plus if you have any questions, they reply right away. I won't buy anywhere else now.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

The cigar quality is awesome

The cigar quality is awesome
They arrived when they said they would

The packaging could have been better
They wrapped all the cigar boxes together, threw in a tiny Boveda pack in the middle and shoved all that into a shipping box.
Everything arrived in perfect condition but the aesthetics could have been better

20 February 2026
Rated 1 out of 5 stars

Placed my order from within 2 months…

Placed my order from within 2 months till now i did not recieved the order.
After tracking it for 2 months the order still stop in netherland
I contacted CS to ask them to cancel the order and refund my money
CS hold me till retutn back the order which can not make anything to move it !!!
This is very negative experinse and very bad policy and reactions from this orgnization

13 January 2026
Online Cigars logo

Reply from Online Cigars

Hi, thank you for the review, I can see your order has been refunded. I would appreciate you updating your review. Thanks in advance.

Rated 5 out of 5 stars

I started to look at online cigars at…Start of 2026

I started to look at online cigars at the start of this year, and have since made two orders with them.The website is very informative and easy to navigate . The range of cigars is huge and the prices are very good. As I live in the UK there is duty to pay before delivery is made. But even with this added cost it is still much cheaper than UK prices without compromising quality, Thank you all at online cigars.

17 February 2026
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service and amazing range of cigars at great prices .Ive used online cigars several times now and never been let down i have full confidence in their service.

16 February 2026
Rated 5 out of 5 stars

Online-cigars.com is my go to vendor

Online-cigars.com is my preferred online cigar retailer. They ship in two days from order date. They respond to inquiries promptly. They deal with issues professionally and their products are 100% legit.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Super!

I ordered with some hesitation because of the moderate prices. But when it arrived, I was thrilled: authentic product, excellent packaging, even included a humidifier. And most importantly — it was already at the post office in Georgia within a week. Great job! I’m very grateful and will definitely keep ordering.

15 January 2026

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