Received order today, crushed box,upon opening 3 x h upmann sir Winston, notice foot of one cigar crushed and split.smokable if I cut 25 mm off,I've ordered these cigars several times,to be refunded... See more
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Review summary
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Reviews shaping this summary
The cigars as ordered were as expected. Only concerns are with the transporter, were a lack of delivery data and information were not to my satisfaction. If that can be improved you deserve a five sta... See more
As always the quality of cigars purchased here was outstanding. The reason I went to a four this time was the shipping time took a lot longer than expected. I believe it was close to a month from orde... See more
I ordered my Cuban cigars there already for the third time and it was always easy going, quick delivery and good quality. Only the missing transparency about potential taxes and the comparably high p... See more
Company details
Written by the company
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Contact info
Calle Andres, Perdomo S/N, 35008, Las Palmas de Gran Canaria, Spain
- +1 (850) 364-4421
- info@swisscubancigars.com
- www.swisscubancigars.com
4.0
Great
5K reviews
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Replied to 89% of negative reviews
Typically replies within 1 week
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They go above & beyond to satisfy their…
They go above & beyond to satisfy their clients
29 January 2026
Order placed on March 8
Order placed on March 8, 2026 for an amount of 700 USD.
The website presents itself as being based in Switzerland, which suggests straightforward shipping within the country. However, it appears that the products are actually shipped from another country, involving customs procedures that are not clearly disclosed at the time of purchase.
The parcel ended up being blocked in customs and could not be received under normal conditions.
After several exchanges with customer service, a refund was eventually processed.
However, this experience highlights a lack of transparency regarding the actual shipping conditions and associated constraints.
I would therefore recommend caution before placing an order.
UPDATE 31/03/2026
Following the company’s reply, I would like to clarify that my concern is not about customs duties themselves, but about the lack of clear information at the time of purchase regarding the actual shipping origin and associated constraints.
27 March 2026
Unprompted review
Reply from SwissCubanCigars
Dear Mr. De Laguarigue,
Thank you for contacting us and informing us about this matter.
We offer our sincerest apologies for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you are not satisfied with your order placed in March 2026, specifically regarding customs duties.
It is important to note that although we have two warehouses, as we explained in our email, we ship from both depending on the customer's location to minimize customs procedures.
However, we must remember that each international customs office has different policies, so each customer must comply with them to receive their order.
As requested, the order has been canceled, and the transaction reversed.
Therefore, it would be very helpful if you could contact us as soon as possible so we can provide you with all the necessary answers and resolve this issue in the best way possible.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to help you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Sells counterfeit cigars
Sells counterfeit cigars. I have been collecting cigars for decades, I have purchased from SCC 3 times and the cigars - all Cubans - were fake. I have THOUSANDS of cigars and have spent hundreds of thousands on them, I can tell a fake cuban from a mile away. Their cigars are cheap because they are FAKE.
27 March 2026
Unprompted review
I would haven given 5 stars if I didn't…
I would haven given 5 stars if I didn't pay Tax.
13 January 2026
Still waiting
Still waiting. Ordered Jan 6 2026. Being from the US this package was to be delivered to Mexico Puerto Vallarta. Customs adds an additional $264 US, in that is only if they can find the package. First Mexican post couldn’t find it then the package was sent to Mexico City. The most frustrating thing about dealing with Swiss Cuban Cigars is that after they ship the package it’s hands off. They expect you to chase it around the postal system or the shipping systems. Yes they offered to resend the package, but like I said, I’m no longer in Mexico.
10 January 2026
Reply from SwissCubanCigars
Dear Mr. Antle,
Thank you for sharing your experience with us.
We sincerely empathize with the frustration caused by the delay and the issues with your January 2026 order caused by the local post service in your destination country. We apologize for the situation.
Please note that your personal Account Manager has been maintaining communication with you since March 9, 2026, regarding the products that were not delivered. A resend of the order was offered to you, and the next steps were also explained.
We sincerely apologize for the issues with the local postal service that impacted your experience with us, even though their logistics and handling procedures are beyond our control.
Your feedback is valuable to us, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future.
Should you have any questions or require further assistance, please feel free to contact our customer service team or your personal account manager at info@swisscubancigars.com or by phone at +41 22 518 44 43.
We remain committed to our 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Natalie
Customer service team
Due some problems in transport
Due some problems in transport, SwissCubanCigars team prepared a new transport and was well received, thanks for the service.
13 January 2026
Great cigare at great price
Swisscubancigars have a great choice of cigars at a great price. They always send the order with a boveda bag to keep the cigars at the correct Humidity. I highly recommend them.
13 January 2026
The products is primum quality
The products is primum quality
Just delivery took long time
23 December 2025
Customs officials will get you, so be careful where you order your cigars from.
I got in trouble with Customs and Boarder Patrol. The cigars that I bought I had to surrender or pays fines if not legal issues.
3 June 2025
Reply from SwissCubanCigars
Dear Mr. Williams,
We appreciate your contact with us today.
Be advised we're truly sorry for any inconvenience you may have experienced with your local customs along with personal processes involved in this order.
We take our customer's feedback seriously and are more than happy to clarify and address the reported situation.
We would like to kindly remind you that we state on our website and during checkout that customers are responsible for ensuring that cigar imports comply with the laws and regulations of their own country. For this reason, we advise customers to review their local regulations before placing an order.
In your specific case, we also want to note that after the initial issue with customs, we arranged a resend of your order, and the replacement shipment was successfully delivered.
Thank you for being our customer, we want to let you know that we’re happy to answer any questions or provide any additional information you may require towards your orders as we value our customer's opinions since they make our services better.
I invite you to reach out to us through our CS channels at info@swisscubancigars.com with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Delineth M.
Customer Service Team
They were very good.
22 December 2025
Subpar taste on special offer cigars
Discounted cigars not as good as new full price standard ones.
Bought box of 25 Romeo & Julieta Wide Churchill. I fully trust they were originals, perhaps not conserved well.
29 December 2025
Reply from SwissCubanCigars
Good day Mr. Arslanagic,
Thank you for contacting us and informing us about this matter.
We sincerely apologize for any inconvenience this situation may have caused to you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you are not satisfied with your December 2025 order, however, we would greatly appreciate it if you could provide us with additional details about the issue with the received products through our contact platforms, so that we can evaluate compensation if necessary.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Delineth M.
Customer Service Team.
Perfect service
I couldn’t be more satisfied with the entire experience ti buy in your store. The quality of the cigars was excellent — fresh, well-packed, and exactly as described. The flavor and construction were both top-notch, showing real care in storage and handling.
The ordering process was simple and straightforward, and the delivery worked perfectly. My package arrived on time, securely wrapped, and in pristine condition. It’s clear that the company takes pride in both their products and their service.
Overall, a smooth, reliable purchase from start to finish. I would definitely order again and highly recommend this shop to anyone looking for high-quality cigars and dependable delivery.
19 December 2025
Reply from SwissCubanCigars
Dear Mr. Gay,
Thank you for reaching out to us.
We apologize for any sort of inconvenience you may have experienced regarding your last order and it's cancellation.
We would like to kindly remind you that your last order was not cancelled due to the selected payment method since all of your previous orders have been successfully processed through our credit card payment method, however, it has been cancelled due to our current order shipping policies, which we have kindly notified you of via email, in which we do not allow more than 1 order being in transit in order to avoid shipping inconveniences. We appreciate your understanding.
Thank you for being our customer, we want to let you know that we’re happy to answer any questions or provide any additional information you may require towards your orders as we value our customer's opinions since they make our services better.
I invite you to reach out to us through our CS channels at info@swisscubancigars.com with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Sincerely,
Delineth M.
Frustrated Customer
After years of ordering through Swiss Cuban Cigars, the last 3 years have been unsatisfactory. 3 times now my order has been confiscated by customs. Customer service keep saying they have a better way of getting me cigars and again customs intercept my order. I’ve giving up on placing orders.
12 December 2025
Reply from SwissCubanCigars
Hello Mr. Siler,
Thank you for getting in touch with us.
Please be advised that we understand your frustration due to the fact that your orders got seized by customs, as these situations affect the timeframe in which you receive your orders and we apologize for this inconvenience.
These are situations that remain out of our control; despite this, we offered to resend the products to you on every occasion this situation occurred. Unfortunately, we later received notification that you disputed this charge with your credit card company.
Due to the frequent confiscations by local US Customs, we have taken the decision to temporarily stop accepting new sales with a USA destination, we appreciate your understanding during this time.
Thank you for being our customer, we want to let you know that we’re happy to answer any questions or provide any additional information you may require towards your orders as we value our customer's opinions since they make our services better.
I invite you to reach out to us through our CS channels at info@swisscubancigars.com with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Sincerely,
Delineth M.
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