Swagger & Swoon Reviews 

222
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness, attentiveness, and personalized approach of the staff. The quality of the products, including ties and pocket squares, is frequently described as amazing, excellent, and superb, with many noting perfect color matching. The ordering process, including sample requests and returns, is consistently reported as smooth, easy, and efficient, with excellent communication throughout. Reviewers also appreciate the quick delivery of orders and samples, often arriving earlier than expected, and the thoughtful packaging with special touches. The company's proactive support in finding ideal colors and providing custom solutions, even for unique requests like matching bow ties for pets, further enhances the positive experience.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality of ties, pocket... See more

Service

Customers consistently note positive experiences with service, describing it as exceptional, outstanding, and... See more

Quality

Customers had positive experiences with quality, consistently praising the superb and excellent quality of... See more

Order

Reviewers express high satisfaction with the ordering process, highlighting its speed and efficiency.... See more

Customer service

Users describe positive interactions with customer service, consistently praising the team's amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

Cannot express enough how grateful I am that the team was able to help me find an exact match for a tie to my bridesmaids dress and deliver it before the wedding on such short notice. The customer ser... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

5.0

Excellent

TrustScore 5 out of 5

222 reviews

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5.0

All reviews

(222)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Swagger and Swoon are a brilliant company with fabulous customer service. I used them to find ties and pocket squares for my husband and his best man to match my bridesmaid a having so many different colours of swatches to choose from was a big help. I also loved that the ties and pocket squares came really quickly and were great quality. I could also use the Swatch to help pick flowers which was a nice bonus! The company are great at keeping in touch and sent a lovely message the day before the wedding as well which was very sweet! Great service.

24 January 2024
Unprompted review
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Reply from Swagger & Swoon

Thank you so much, Laura, it's really lovely of you to take the time to leave us such a super review. I'm so pleased we were able to help and I hope you had a fantastic wedding day :) ~ Hannah

Rated 5 out of 5 stars

The best customer service!

Customer service is absolutely phenomenal. I ordered a tie and pocket square set, and before dispatching I was contacted to make sure I’d seen a fabric sample so that I was absolutely sure I liked the colour. Any other company would have dispatched without checking and I think these guys 100% go the extra mile. Will definitely use them again!

16 February 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Excellent service, kept me updated on the order from start to finish. Nice to know there are still businesses out there who value their customers. Couldn’t ask for more.

13 February 2024
Unprompted review
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Reply from Swagger & Swoon

Thank you so much, Mark! That's a cracker of a review to take us into the weekend! Pleased it arrived nice and quickly for you :) ~ Hannah

Rated 5 out of 5 stars

Great service and easy to communicate with

I would definitely recommend Swagger & Swoon to others who are looking to buy a set of suits. There were a couple of issues where we had to get a different size, and they were really helpful throughout the entire process. Very fast at replying to emails and always happy to help with any requests.

Really happy with the service that I received and would recommend them to others.

12 February 2024
Unprompted review
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Reply from Swagger & Swoon

Thank you so much! We love getting feedback and your comments were just the right motivation we needed to hear on a Monday! Very pleased you're happy with everything :) ~ Hannah

Rated 5 out of 5 stars

I was beginning to despair

I was beginning to despair of ever being able to find someone able to provide a colour match to the bridesmaids' dresses but it was no problem for staff at Swagger & Swoon. From the very first contact with staff in customer services through to receipt of the excellent ordered items the contact with everyone has been exceptional. I couldn't be more happy and would wholeheartedly recommend this organisation.

17 January 2024
Unprompted review
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Reply from Swagger & Swoon

Hi Wendy, massive smiles all around reading your review out loud, thank you! The team are so pleased to hear your kind words. Great we were able to help :) ~ Hannah

Rated 5 out of 5 stars

Amazing customer service

Wow, such amazing customer service & quality products!

Ordered a tie to try with our wedding suits without realising they did a test swatch service, was immediately emailed asking if I’d like a swatch sent out to me before proceeding with ordering just the 1 tie. Was then emailed again a few days after delivery of the swatch to make sure I was happy and to continue with my order.

Once the tie has been received (and approved by fiancé!) will be ordering more as well as ordering additional cavani waistcoats through them rather than direct through cavani like we have done previously as I’m so impressed with these guys!!

You’ve got yourself a loyal customer! Thanks again to George & Petra.

26 January 2024
Unprompted review
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Reply from Swagger & Swoon

Thanks again for taking the time to leave reviews for us, Chloe. It's really appreciated...especially by Petra, our newest member of the team, this is her first review shout-out! ~ Hannah

Rated 5 out of 5 stars

Ordered ties and pocket squares from…

Ordered ties and pocket squares from Swagger and Swoon for my wedding. The service was exceptional - I was kept up to date with progress, the quality of the product and the customer service throughout the process was excellent.

1 December 2023
Unprompted review
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Reply from Swagger & Swoon

Thanks so much Aidan, really pleased to hear it! Glad you were happy with everything :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Colour matching is amazing!

We purchased our ties and pocket squares from Swagger and Swoon, firstly ordering colour swatches for the groomsmen ties (burnt orange) and then we sent a fabric sample of our bridesmaid dresses to Swagger and Swoon, who returned some matching swatches, one of which was as near perfect match and looked fab on the groom!

19 November 2023
Unprompted review
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Reply from Swagger & Swoon

That's brilliant, thanks Nikita! So glad to hear you found the perfect match. Really appreciate your kind comments :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Perfect.

From start to finish when ordering swatches to eventually ordering the ties, Swagger & Swoon were fast and extremely helpful with any queries and then with the delivery of items. Juss, Hannah & George gave me constant updates about the ties in production and then when they'd been packaged and sent. A text on the morning of my wedding to wish me a perfect day was a lovely touch and something I really appreciated. I would highly recommend Swagger & Swoon to anyone. Thank you for making this part of my wedding experience stress free from start to finish.

4 November 2023
Unprompted review
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Reply from Swagger & Swoon

That's lovely, thank you so much Jon! Really appreciate your kind words and delighted you were so happy with everything :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Amazing customer service & product

I put in an order with Swagger & Swoon without reading the delivery time. Despite this they want out of their way to accommodate my request and delivered the Tie I’d ordered in plenty of time. The tie itself was striking and beautifully made. They kept me informed at every point in chain of order to delivery. I would definitely recommend them. Their customer service is outstanding as was the product.

16 October 2023
Unprompted review
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Reply from Swagger & Swoon

Wow, thanks Sarah, that's amazing! Really appreciate it and so pleased you were happy with everything :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Loved the ties

Loved the ties, went really well with our Autumnal wedding.

28 October 2023
Unprompted review
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Reply from Swagger & Swoon

That's great Steph, thank you - sounds amazing! ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Fantastic company

Fantastic company, very responsive team who helped with my tie order from start to finish, and a brilliant product at the end. Would highly recommend

14 October 2023
Unprompted review
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Reply from Swagger & Swoon

Thanks Shannon, really kind of you and appreciate the recommendation! ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Wedding ties

A great company to get my wedding ties off. I wasn’t sure if I could get a colour to match my teal dresses. I ordered a few of their swatches to see if any would match. Great idea. I was able to get a match for my dresses and it was exactly the same colour. Ties didnt take overally long to come and were just perfect. Matched my dresses so well. So impressed with the quality of the ties as well.

14 October 2023
Unprompted review
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Reply from Swagger & Swoon

Thank you so much, really appreciate it and delighted you could find a match! ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Beautifully made!

Beautifully made!
The ties looked amazing and complimented the suits perfectly!
Detail to packaging was excellent.
Thank you

14 October 2023
Unprompted review
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Reply from Swagger & Swoon

That's lovely, thank you Ann, so glad you were happy with it all :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Great quality ties!

Great quality ties!
Colour swatches sent very fast and colour change done at ease due to my incorrect colour order. Great customer service, lovely company. Would highly recommend!!

7 October 2023
Unprompted review
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Reply from Swagger & Swoon

Thank you so much Lauren, I'm so glad we were able to get you the right colour in the end :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Fantastic company, great quality products and service

The colour of the bow ties we ordered for my husband and his best men was beautiful and such excellent quality material. The team at S&S were brilliant keeping us updated when the bow ties were in production, finished and shipped. Felt like a very personal service. I would definitely order from them again.

23 September 2023
Unprompted review
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Reply from Swagger & Swoon

That's amazing, thanks Laura! Glad you were so happy and really appreciate your kind comments :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Perfect, personal service

The guys at swagger and swoon did a fantastic job at making all the ties for our recent wedding in Cyprus. I originally bought the groom and best man’s tie in 2020 and then ended up ordering 3 more in 2023 when we could finally have our special day. The colour match was perfect and the quality was outstanding too. Delivery was prompt and they kept me up to date throughout the whole process. They even messaged me on the wedding day to with me luck and congratulate me which I thought was a lovely personal touch. Thank you so much.
Faye

14 September 2023
Unprompted review
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Reply from Swagger & Swoon

That's lovely, thank you so much Faye! Really pleased you were so happy with everything and your kind comments are much appreciated :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Amazing ties and pocket squares

We ordered ties and pocket squares for 8 people which were all amazing quality and came really quickly considering they are made to order!
They kept us up to date throughout the process.
We had really struggled to find a colour that matched the bridesmaids dresses, so we ordered a few swatches which helped so much.

14 August 2023
Unprompted review
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Reply from Swagger & Swoon

Thanks Eloise, that's great! So glad you found a match and glad you liked the end result! :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

Excellent service & quality

Swagger & Swoon helped us source the perfect colour ties and pocket squares for our wedding. The colour was perfect and matched the bridesmaid dresses, as well as the flowers and overall decor of the wedding perfectly. Everything came together exactly as I dreamed it would!

The communication and customer service we received was exceptional, and the quality of the ties and pocket squares was excellent!

13 July 2023
Unprompted review
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Reply from Swagger & Swoon

That's so nice to hear, thank you very much Chloe! Really pleased everything went so well for you :) ~ Chris, Swagger & Swoon

Rated 5 out of 5 stars

The most amazing quality ties

So glad we found this company for our wedding ties! The quality of the ties were unreal and the colouring was perfect, they make the process so easy. One thing I absolutely loved about getting our ties from swagger and swoon was them being the only company I could find that done both children and adults ties that actually matched and came in both bow ties, normal ties and elastic to suit all the ages. Will definitely recommend.

9 September 2023
Unprompted review
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Reply from Swagger & Swoon

Thank you so much Emmie, that's lovely :) Really appreciate it and thanks for the recommendation! ~ Chris, Swagger & Swoon

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