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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and attentiveness of the staff, who go above and beyond to assist with orders and color matching. People are very satisfied with the high quality of the products, including ties, pocket squares, and other accessories, noting their perfect color matches and beautiful presentation. The ordering process is frequently described as smooth and efficient, with many appreciating the quick delivery, excellent communication, and the convenient option to order samples. Reviewers also commend the company for their personalized approach and thoughtful touches, making the overall experience truly outstanding.

What people talk about most

Product

Reviewers consistently express delight with the product quality. Customers praise the high quality of ties,... See more

Service

Clients share positive opinions on service, consistently praising the exceptional customer service, prompt... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Order

Users describe positive interactions with the ordering process. Many customers were delighted with their... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

As all the other reviews, cant recommend this company enough. Very satisfied with items purchased, ties, pocket squares and ribbon. Several good sized samples were sent for colour matching purposes... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

George and the team were incredibe

George and the team were incredibly helpful and couldn't do enough. The communication was spot on, keeping us informed of every step.

The delivery was beautifully packaged, it came quickly, and just as importantly, the pricing was excellent.

I'm never buying a tie anywhere else.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing quality ties in a lovely material, colours are perfect and super quick service! Great communication throughout the process too, super helpful.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Kept in touch start to finish to ensure I was happy with the colour & the end product. Thank you.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service and beautiful products

We are absolutely delighted with the ties and bows, we have ordered for our wedding. The team certainly know what customer service means, the swatches arrived super quick and they were spot on!

I especially liked the filtering set up on the website and it was so easy to use.

Thank you again!
Adam & Megan, getting hitched 18/07/2026

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

We were searching for a particular shade of green for my son wedding tie and found the perfect match thanks to Swagger & Swoon. When the colour wasn’t right we were sent swatches and they exchanged what we bought without any fuss. They recommended cufflinks and socks etc that were just perfect. Thank you George for all your help. Together with a follow up email to see how the day went

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service when there was not enough material for a table runner and ties on a discontinued fabric. George asked us for a photo of the groom's waistcoat and sent several more swatches. A Happy Wedding Day text was a lovely touch.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we ordered the wrong size for the children’s ties and ensured the correct ones arrived before the wedding. We were genuinely impressed and would not have completed our order without his assistance. Would recommend

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Our Wedding 4th October

We ordered ties for our wedding for the Groom, Groomsmen & our little page boy. The service was nothing short of amazing! We had amazing communication throughout .. from ordering the swatches (which we received the day after ordering!) To texts & emails throughout, updating us on the progress of our order - which I found truly amazing! We received the ties really quickly & they were of amazing quality & matched our wedding perfectly! I would highly recommend this company!

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Cannot Recommend Enough

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples and loved several of them. We made our choice and were so pleased. Everything from ordering, returns, communications was fantastic and one of the best companies I've ever ordered from for anything. The amount of customer care they provide is fantastic. We would defintley use in future for other events! Cannot recommend Swagger & Swoon Enough!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

The Perfect Finishing Touch

I ordered a tie and pocket square for a wedding guest outfit for my hubby to compliment my outfit and also a tie for the Man of Honour to complement his suit — he looked absolutely fabulous! The service was brilliant from start to finish. The packaging was beautiful, and everything arrived so promptly. I especially appreciated the thoughtful text messages to check that everything was okay and to wish us a wonderful time at the wedding think they were from George such a lovely personal touch. I can’t recommend this company highly enough for both quality and customer care

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless service

Absolutely can't fault swagger and swoons customer care. They're updates and reassurances during the ordering process and after has been exceptional. Not to mention the quality of the ties and colour match to exact specifications.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Personal Professional Service

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even able to get matching bow ties for our dogs. The company kept us informed all the way through from placement of order, to cutting stage, making, dispatch and expected delivery.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

A really personal experience with the…

A really personal experience with the staff. Was able to have a conversation about what type of tie and colour I wanted for my wedding. The colour I wanted was difficult to find but I was sent a number of swatches to try and find the best tie for me. Once that was done the order was completed and everything went really smoothly, good quality ties too!

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional

The service and product from swagger and swoon is exceptional. I would definitely buy from them again
True saying you get what you pay for and in this case they weren’t even more expensive than a department store
Fab Thankyou

1 August 2025
Unprompted review

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