Swagger & Swoon Reviews 

219
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and proactive approach of the team in assisting with orders and color matching. The quality of the products, including ties, pocket squares, and bow ties, is frequently described as amazing and perfect, often exceeding expectations. People appreciate the smooth ordering process, the quick delivery of items, and the excellent communication received throughout, including updates and personalized touches. Reviewers also value the ability to order samples, which helps in finding the ideal color match for various occasions, and the company's willingness to provide custom solutions. The attention to detail, from beautifully packaged products to thoughtful follow-up messages, contributes to a highly positive overall experience.

What people talk about most

Product

Reviewers express delight with the product quality, consistently describing items like ties, pocket squares,... See more

Quality

Customers consistently note positive experiences with quality, describing products as superb, first-class,... See more

Service

Customers had positive experiences with service, consistently describing it as exceptional, outstanding, and... See more

Order

Users describe positive interactions with order, highlighting the quick turnaround times and efficient... See more

Customer service

People report positive experiences with customer service, consistently praising the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more

Rated 5 out of 5 stars

This company was so helpful when we were choosing wedding ties, pocket squares, ring bearer cushion all to match the colour scheme, they even provided the same material to enable us to make a bow for... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

5.0

Excellent

TrustScore 5 out of 5

219 reviews

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No recent history of asking for reviews

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5.0

All reviews

(219)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10

Swagger and Swoon were amazing start to finish!😊 having only needed to order 1 tie and matching flashes the service was 10/10, they kept in touch to let me know which stage my order was at, I received tea bags and sweets and then a lovely text congratulating us on our wedding. The quality of the items was perfect as well and will definitely be worn again. Highly recommend.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Everything I wanted and more

I saw this company by just browsing through the internet for companies that offered swatches for the ties they made. I needed kids bow ties and men's ties to all match my colour scheme. I got so many swatches to see what colour would fit best and they certainly did not disappoint. I was so happy with my choice and they kept me informed throughout the whole process and even answered my crazy bride questions in a prompt manner. I would definitely recommend this company to anyone getting married.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces and excellent service

I ordered some swatches to match to my bridesmaid dresses and one was a close match however I wasn't sure. Swagger and Swoon got in touch a day or so after delivery to ask how they were and I explained that I wanted something to match a bit more. I sent over a photo of my bridesmaid dresses and they had a number of samples dispatched the day. Service was excellent and I found a colour that matched perfectly and the groomsmen and page boys all looks amazing on the day!

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

I cannot recommend Swagger and Swoon enough! From start to finish their customer service was exemplary. From the picking up I hadn't ordered swatches before placing my order, to the follow ups right up until my wedding. Truly amazing service and I've recommend them to my wedding venue too

16 April 2024
Unprompted review
Rated 5 out of 5 stars

What an absolutely fabulous company

What an absolutely fabulous company! From start to finish, the level of customer service, attention to detail and care from staff is outstanding. I ordered a bunch of matching ties for my family for my August wedding and they are such high quality. At first I couldn’t find a direct colour match to my bridesmaids dresses, but the wonderful ladies Ayesha and Petra reached out and asked me for a picture of the bridesmaid dress swatch, and sent some more colour swatch options, which arrived the very next day! I ordered 7 x ties which were made and shipped within 24 hours, with constant updates via text message from George. I even received a lovely letter with a Pukka herbal tea to help with the wedding planning stress! I urge everyone I know planning a wedding or needing some high quality ties to shop with Swagger & Swoon - you won’t be disappointed!!

3 May 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you, Teresa! Really appreciate you taking the time to leave such a lovely review. I'll pass your kind words on to the team, but I'm so pleased you were happy with everything. Best wishes for your wedding day and don't forget to send us a photo after :) ~ Hannah

Rated 5 out of 5 stars

Great service

Great service, good customer assistance and updates. The samples were good to be able to match the the bridesmaid dresses to.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Just perfect

Excellent service: thoughtful and helpful all the way, down to getting ribbons to match the wedding favours! Everything was brilliant quality, beautifully packaged and arrived on time. Would absolutely recommend :o)

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Thanks for everything

Polite. Professional. Helpful and understanding.

13 January 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you for feedback, much appreciated. I hope you had a fantastic wedding day :) Hannah

Rated 5 out of 5 stars

Excellent

Got a cravat, pocket square and kids bow tie to match the colour of my dress for our wedding. It was stunning. We got the samples through and picked the closest match, requested the items and received them quickly. Every step of the way we were kept in contact with letting us know when we would be receiving them. Absolutely fantastic customer service

11 April 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you, Faye :) So kind of you to say and I'm pleased you were happy with everything. LOVE the colour of your dress too!!! ~ Hannah

Rated 5 out of 5 stars

Amazing service and great quality

Amazing service and great quality, their follow ups were so thoughtful too having it noted when the special day was. Recommend their products.

28 December 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Awesome! Thank you for your kind words :) I hope you had a fantastic wedding day! ~ Hannah

Rated 5 out of 5 stars

Brilliant!

I found Swagger & Swoon 2 weeks before my son’s wedding while trying to find a match for my dress. Swatches were sent 24 hour delivery and a call to order, an email to confirm and pay, kept up to date with progress and delivered today. A week. Matched tie and square. Brilliant service and everyone happy to help. Maybe because only 1 of each but very much appreciated. Thank you to everyone involved.

11 April 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you, Kathy! Pleased you were happy with everything and I hope you all have a fantastic time at the wedding! ~ Hannah

Rated 5 out of 5 stars

We couldn't recommend Swagger & Swoon…

We couldn't recommend Swagger & Swoon more! All communication with them on the lead up to our wedding day was brilliant! We found it very useful to order swatches of the ties and the team were very prompt in answering any questions we had. After narrowing down the swatches, we ordered a couple of possible ties to get an even better idea which matched our bridesmaid dresses. It was really simple to return the other ties once we had decieded.
We ordered ties, pocket squares and a doggy bow tie for our Labrador. All were brilliant quality and matched our colour scheme perfectly. Plus the team were great with giving us regular order updates.
Thank you again to the Swagger & Swoon team!

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Easily recommend to anyone

The team at Swagger and Swoon have been brilliant to deal with. Communication has been spot on, they have been super helpful and efficient throughout the whole experience. I would easily recommend this company to anyone. Thank you Petra and Ayesha for your help and personal touch.

25 March 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thanks, Sarah, that's lovely to hear! I'll pass on your kind words to the team. Best wishes for your wedding day :) ~ Hannah

Rated 5 out of 5 stars

Excellent customer service

I recently ordered ties and pocket squares for our wedding in June. Both products are lovely, really well made and I’m very happy with them. I found the communication and customer service from Swagger and Swoon second to none. I got personalised emails and texts every step of the way including a note to let me know that there would be a bit of a delay as they’d noticed a slight colour mismatch between the 5 ties and they were going to remake them because of that. They also sent the ties and pocket squares in such a lovely box with a little packet of love hearts! 10/10, 5 stars and will recommend to my many friends getting married this year and next.

11 March 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you so much! It's really lovely to get such a nice review and I've shared your kind words with the team :) We all hope you have a super wedding and pleased you enjoyed the sweeties ~ Hannah

Rated 5 out of 5 stars

Great customer service

Great customer service. Swatches sent through to check colours, patterns and materials. Ties and squares looked great

30 September 2023
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you for your review and so pleased that you were happy with everything. Best wishes for your wedding :) ~ Hannah

Rated 5 out of 5 stars

Amazing service

Swagger and Swoon are a brilliant company with fabulous customer service. I used them to find ties and pocket squares for my husband and his best man to match my bridesmaid a having so many different colours of swatches to choose from was a big help. I also loved that the ties and pocket squares came really quickly and were great quality. I could also use the Swatch to help pick flowers which was a nice bonus! The company are great at keeping in touch and sent a lovely message the day before the wedding as well which was very sweet! Great service.

24 January 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you so much, Laura, it's really lovely of you to take the time to leave us such a super review. I'm so pleased we were able to help and I hope you had a fantastic wedding day :) ~ Hannah

Rated 5 out of 5 stars

The best customer service!

Customer service is absolutely phenomenal. I ordered a tie and pocket square set, and before dispatching I was contacted to make sure I’d seen a fabric sample so that I was absolutely sure I liked the colour. Any other company would have dispatched without checking and I think these guys 100% go the extra mile. Will definitely use them again!

16 February 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Excellent service, kept me updated on the order from start to finish. Nice to know there are still businesses out there who value their customers. Couldn’t ask for more.

13 February 2024
Unprompted review
Swagger & Swoon logo

Reply from Swagger & Swoon

Thank you so much, Mark! That's a cracker of a review to take us into the weekend! Pleased it arrived nice and quickly for you :) ~ Hannah

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