Swagger & Swoon Reviews 

222
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and proactive approach of the team in assisting with orders and color matching. The quality of the products, including ties, pocket squares, and bow ties, is frequently described as amazing and perfect, often exceeding expectations. People appreciate the smooth ordering process, the quick delivery of items, and the excellent communication received throughout, including updates and personalized touches. Reviewers also value the ability to order samples, which helps in finding the ideal color match for various occasions, and the company's willingness to provide custom solutions. The attention to detail, from beautifully packaged products to thoughtful follow-up messages, contributes to a highly positive overall experience.

What people talk about most

Product

Reviewers express delight with the product quality, consistently describing items like ties, pocket squares,... See more

Quality

Customers consistently note positive experiences with quality, describing products as superb, first-class,... See more

Service

Customers had positive experiences with service, consistently describing it as exceptional, outstanding, and... See more

Order

Users describe positive interactions with order, highlighting the quick turnaround times and efficient... See more

Customer service

People report positive experiences with customer service, consistently praising the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service! When the sample ties didn’t match our bridesmaid dresses, George reached out proactively and helped us find the ideal colour. He also arranged a seamless return when we o... See more

Rated 5 out of 5 stars

We went round 20+ shops looking for the perfect ties for our wedding. Then one day we found Swagger & Swoon who offered sample orders. There were lots of options we liked so we ordered some samples an... See more

Rated 5 out of 5 stars

The colour swatches arrived quickly and the options where perfect. Once we had decided on the best colour match for the ties and pocket squares everything arrived in a timely fashion. We where even ab... See more

Rated 5 out of 5 stars

This company was so helpful when we were choosing wedding ties, pocket squares, ring bearer cushion all to match the colour scheme, they even provided the same material to enable us to make a bow for... See more


Company details

  1. Fashion Accessories Store

Written by the company

The Wedding Tie Colour Matching Experts Swagger & Swoon is the UK’s leading online retailer of specialist groomswear, offering over 500 shades of wedding ties, cravats, and accessories. Each piece is crafted to perfectly match your wedding colour palette — trusted by thousands of brides and grooms every year. Renowned for our customer service and unrivalled colour range, Swagger & Swoon proudly holds Best Groomswear from the UK Wedding Awards two years running. Our mission is simple: to make choosing your wedding ties as exciting and personal as finding the perfect dress.


Contact info

5.0

Excellent

TrustScore 5 out of 5

222 reviews

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No recent history of asking for reviews

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5.0

All reviews

(222)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely quality

I ordered 5 box sets of ties, pocket squares and pins and they arrived carefully and beautifully boxed and they looked so nice on my wedding day. Would highly recommend!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

This company are amazing

This company are amazing. They were so helpful when I needed to match the colour of a tie to a wedding outfit. They sent as many swatches as I needed. They replied to my messages so quickly and were very helpful. Have already recommended them to a friend for her wedding.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and service

The tie was perfect, and the personal service we received was exemplary. We only bought a tie and pocket handkerchief, but were made to feel like VIP's. The quality was excellent, and the swatches ensured we got exactly the right colour.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

10/10 - would recommend

Couldn’t recommend Swagger & Swoon more! When it came to ordering swatches and ties they assisted it colour matching which was great. Given the last minute ordering, they ensured the ties & pocket squares were dispatched quickly! Arrived in plenty of time for our December Wedding!
Great quality!
Thanks again!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing communication and products.

The company as a whole and the best communication i've encountered from a retailer. They were very professional but really personable. I bought a tie and pocket square for my wedding and whilst the product was of great quality, the team remembered my wedding date and sent me many congratulations. A lovely bunch! i'll be using them again for future events.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

SO impressed with Swagger & Swoon!

We were SO impressed with Swagger & Swoon! Their customer service is incredible! I ordered some swatches for our groomsmen and a few days after they arrived I had a lovely text from George in their customer service team who asked what I thought and he's happy to send more swatches if the ones I had received weren't quite right. I was trying to match the ties as best I could to my bridesmaid dresses and George said I could send them a photo or a swatch of the dress if I had one and they would send me swatches that best matched. I ended up going with one they sent me! When I placed my order I realised that I needed one more tie, S&S were amazing! They added the new tie to my order and sent me an invoice for the new one and they all arrived together! They even sent me little updates while the order was processing! I've never experienced such great customer service ever! And I worked in customer service for years so I really appreciate good customer service! Would 1000% recommend!

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company, fabulous products …

Absolutely delighted with the service provided by Swagger & Swoon. Communication throughout was faultless! The 2 self tie bow ties and 2 ties and 4 pocket handkerchiefs were superb quality and perfectly matched the bridesmaids dresses. Delivery was as expected. Cannot recommend Swagger & Swoon highly enough.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

These guys were absolutely amazing in helping to find the perfect tie to match our awkwardly coloured bridesmaids dresses! I sent them a swatch of the dress colour and they sent back a few different options and one was perfect. Thank you

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend!

Swagger and Swoon were amazing!

We ordered some swatches from them to match our bridesmaids dresses, and they arrived super quickly. We then ordered pocket squares and ties from them for the groomsmen. Great quality, great communication throughout the delivery process, even on the wedding day!

26 October 2024
Unprompted review
Rated 5 out of 5 stars

Perfect ties

The tie I got was the perfect colour and really well made. I had loads of compliments throughout the day and couldn't have wished for a better experience.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience ordering. We only ordered 6 ties for the wedding day, but the samples we were able to order really helped get the colour right. All the items were delivered on time and the quality of each item was consistently high.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic quality and customer service

Swagger & Swoon made buying something as simple as ties really personal. They sent me samples , asked me things. I loved the little personal touches through the post and even a congratulations after the wedding. Tie quality is amazing and customer service outstanding. Thoroughly recommend

21 September 2024
Unprompted review

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