I was served by a very polite young lad on till, name badge Thomas, what an absolute pleasure; great service, and wonderful manners, want to take him round my grandparents. :) Also I'd like to poi... See more
Company replied
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Review summary
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Reviews shaping this summary
I visited Superdrug, in Leigh on sea Broadway today looking to get my ears pierced. This was my first piercing so I was very nervous. From the moment my piercing artist Lauren greeted me she made me f... See more
Company replied
I went to the Charlton Superdrug store and I had no idea where anything was and the nice girl called Kay-Leigh helped me out with the things I was looking for. She was nice and really patient with... See more
Company replied
Today I visited Superdrug at Banbury Gateway Retail Park , as I walked in I was greeted by Chloe P , who assisted me around the store and listened to my questions and gave swift answers and great advi... See more
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Company details
Information provided by various external sources
Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35
Contact info
United Kingdom
- www.superdrug.com
4.9
Excellent
152K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Loveleen was my piercer at the…
Loveleen was my piercer at the headingley branch and was incredibly acommodating to my experience
6 August 2026
Unprompted review
Reply from Superdrug
Hi Oscar,
Thank you so much for taking the time to let us know how helpful you found Loveleen. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Was served by the lovely Kebron at Wood…
Was served by the lovely Kebron at Wood Green N22 store, he helped me pick a new purfume which I was really happy with, lovely customer service!
6 August 2026
Unprompted review
Reply from Superdrug
Hi Seana,
Thank you so much for taking the time to let us know how helpful you found Kebron.
I’m going to pass your comments on to them, I’m sure you’ll make their day.
I hope you have a great rest of your day.
Thank you,
Joshua
Superdrug Customer Care Team
Tamanna from marble arch she is nice…
Tamanna from marble arch she is nice and give me advice nice customer service..thanks..
6 August 2026
Unprompted review
Reply from Superdrug
Hi Gustavo,
Thank you so much for taking the time to let us know how helpful you found Tamanna. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
The staff were amazing
The staff were amazing. So friendly, worked together great and exemplary product knowledge. Personally I would like to thank Alice and David for a swift friendly checkout and I would like to thank Elizabet for her great product knowledge making me feeling comfortable in the make up area helping me. Thank you!
5 August 2026
Unprompted review
Reply from Superdrug
Hi Coral,
Thank you so much for taking the time to let us know how helpful you found Alice, David and Elizabet.
So I can pass on this lovely feedback please can you email help@superdrug.com with the store’s full name or address?
Can you also include the reference number "5323247" in your email for me?
Hope you have a great day.
Thank you.
Raj in store no
Raj in store no. 1699 slays my eyebrows every time highly recommend
6 August 2026
Unprompted review
Reply from Superdrug
Hi Sorcha,
Thank you so much for taking the time to let us know how helpful you found Raj. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Rustington superdrug
In Rustington superdrug, Customer Service is always excellent!
6 August 2026
Unprompted review
Reply from Superdrug
Hi Abbey,
Thank you so much for taking the time to let us know how helpful you found the customer service at the Rustington store. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
I was served by a very kind and welcoming woman called Sam
I was served by a very kind and friendly woman called Sam @Superdrug Northampton. Sam passed me a compliment which really made my day and she was overall a great server please thank her for me
6 August 2026
Unprompted review
Reply from Superdrug
Hi Everleigh,
Thank you so much for taking the time to let us know how helpful you found Sam. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Anisha was a great help
Anisha was a great help! She offered assistance before even asking and had good product knowledge. Haringey store. Thank you!
6 August 2026
Unprompted review
Reply from Superdrug
Hi Katherine,
Thank you so much for taking the time to let us know how helpful you found Anisha. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Strand
Nisrine helped me so much and has 10/10 customer service. Lovely girl
6 August 2026
Unprompted review
Reply from Superdrug
Hi Handmadebows,
Thank you so much for taking the time to let us know how helpful you found Nisrine, so I can pass on this lovely feedback please can you email help@superdrug.com with the store's address, any staff members names and the date/time of your visit?
Can you also include the reference number 5323231 in your email for me?
Hope you have a great day.
Thank you,
Joshua
Superdrug Customer Care Team
Anisha is providing good customer…
Anisha is providing good customer service in haringey.
6 August 2026
Unprompted review
Reply from Superdrug
Hi Nabou,
Thank you so much for taking the time to let us know how helpful you found Anisha. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Excellent service
Claire was amazing. She went above and beyond to help us find the product we wanted. Would definitely recommend.
6 August 2026
Unprompted review
Reply from Superdrug
Hi Sandra,
Thank you so much for taking the time to let us know how helpful you found Claire.
So I can pass on this lovely feedback please can you email help@superdrug.com with the store’s full name or address?
Can you also include the reference number "5323210" in your email for me?
Hope you have a great day.
Thank you.
Beauty Therapist Kit
Beauty Therapist Kit, store number 0960
I had a good experience today when I had my eyebrows tided up. Kit was very gentle, polite and has excellent customer service: was explaining me the process the whole time. And needless to say I was very happy with my eyebrows. I will definitely coming back.
6 August 2026
Unprompted review
Reply from Superdrug
Hi Hajnalka,
Thank you so much for taking the time to let us know how helpful you found Kit. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Nails by Beauty
Sonia was fabulous today. The first time having my nails done in Beauty by Superdrug and it won’t be my last! Sonia did a wonderful job and I’m delighted. She even pushed me out of my comfort zone of pink or orange! Thank you Sonia!
6 August 2026
Unprompted review
Reply from Superdrug
Hi Deborah,
Thank you so much for taking the time to let us know how helpful you found Sonia.
So I can pass on this lovely feedback please can you email trustpilot@superdrug.com with the stores full name?
Can you also include the reference number "5323197" in your email for me?
Hope you have a great day.
Thank you
Loveleen- Superdrug Headingley
Loveleen- Superdrug Headingley
Great experience. Loveleen took her time with my eyebrows and had great customer service!
6 August 2026
Unprompted review
Reply from Superdrug
Hey Francesca,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Loveleen to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
Debbie and Lily in Llandudo
Debbie the manager in Llandudno store, fantastic service from her i feel i could talk to her withought feeling on edge. Lily at the till really pleasent and supurb, very sweet girl. I absoutely would come again.
6 August 2026
Unprompted review
Reply from Superdrug
Hi Sian,
Thank you so much for taking the time to let us know how helpful you found Debbie. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you,
Arobi White City superdrug- super…
Arobi White City superdrug- super helpful and kind
6 August 2026
Unprompted review
Reply from Superdrug
Hi Salma,
Thank you so much for taking the time to let us know how helpful you found Arobi. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Excellent professional Pharmacyservice
Wonderful m, friendly and professional pharmacy staff. Cecilia, the pharmacist was so helpful. We were extremely pleased with the service that we received and the advice given. She is most definitely an asset to Superdrug Pharmacy.
Thank you
6 August 2026
Unprompted review
Reply from Superdrug
Hi Lorna,
Thank you so much for taking the time to let us know how helpful you found Cecilia.
So I can pass on this lovely feedback please can you email help@superdrug.com with the store’s full name or address?
Can you also include the reference number "5323158" in your email for me?
Hope you have a great day.
Thank you.
Morayo Marble Arch I had the best…
Morayo Marble Arch I had the best customer service today she was sooo helpful and patient thank so much to her she is mazing
6 August 2026
Unprompted review
Reply from Superdrug
Hey Siham,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Morayo to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
Gareth at Carmarthen store!
Visited the Carmarthen store today and Gareth went above and beyond to help my daughter chose her makeup, very knowledgeable kind and friendly! Well done for having brilliant staff members, will look for Gareth when visiting in future.
6 August 2026
Unprompted review
Reply from Superdrug
Hey Helen,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Gareth to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
gareth at the carmarthen store was very…
gareth at the carmarthen store was very helpful with helping me pick out a foundation and powder and making sure i got the shade right
6 August 2026
Unprompted review
Reply from Superdrug
Hi Maddi,
Thank you so much for taking the time to let us know how helpful you found Gareth. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
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