After having a lengthy, frustrating experience with AI customer service from Global Sports Brand last 2 months, I was very sceptical with online retailers when I needed to size up my purchase.... See more
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SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
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My shoes have arrived in perfect condition they are great fit well look good. They also arrived within 24 hours of ordering from web site!!!! Brilliant efficient service from SportsShoes and Evri well done am thrilled. Thank you.
Paid for delivery before 3pm and they were not delivered until way after time
Ordered a pair of Asics Superblast 2 which were reduced. Received an email to say they had been shipped, then an email to say delivery had been delayed and then nothing … Chased it up a week later and customer service were very helpful. They offered to send another pair but unfortunately none remained in stock. They then suggested a like-for-like pair but I wasn’t keen so I asked for a refund, which was quickly processed. However, I never actually ended up with the product I ordered. How an order which costs £4.99 for delivery can just go missing I don’t understand. Would I order from them again? Probably not.
Excellent shop had 2 orders this week 1 delivered by royal mail witch was 100% other evri witch was a bit of a pain as delivery time kept changing and if not home they sometimes leave in a place where is easy seen and not my safe place.
Extermely satisfied from the customer care during return process. I ordered 2 pair of shoes and 1 of those had a failure, return process was amaizingly fast and efficient, Just after short exchange with Ella J, I shipped the faulty shoes and very next day replacement parcell was on the way to me.
Many thanks to the customer care team and especially Ella J.
Always good service and better price than anywhere else 👍
SportsShoes.com are fine - never had an issue - but their default delivery service seems to be Evri, and they are hopeless. Unable to to stick to the delivery schedule, and as a result, I still don't have my order.
Customer service like I have never experienced before! Well done 👏 I am sincerely impressed. Thank you.
Found some running shoes that I needed and at a great price, ordered them on Tuesday and was running in them on Friday
Fantastic choice and trainers were delivered really quickly. Second purchase through Sports Shoes and it’s been faultless both times.
I had an issue with a pair of trail runners that were coming apart in the same place. Although they were just inside warranty, what I thought was a fault was deemed wear and tear. Although initially disappointed, Angela at SportShoes.com went out of her way to help and as a gesture of goodwill, they gave me credit to purchase a new pair of trail running shoes. This is the second time in a few years that I have been helped out by this company, so it will remain my first port of call for shoes and outdoor gear in the future. Many thanks

Reply from SportsShoes.com
⭐⭐⭐⭐⭐ Excellent Customer Service from Abi.
I had an issue with my order after the courier reported that the parcel had been damaged in transit. From the moment Abi Smith got in touch, she was professional, empathetic, and incredibly helpful. She proactively contacted me to explain the situation, arranged a replacement order quickly, and even followed up with a phone call to make sure everything was resolved.
What stood out most was Abi's commitment to providing a great customer experience. She kept me informed throughout the process, clearly explained the next steps, and made what could have been a frustrating situation completely stress-free.
Abi is a real credit to SportsShoes.com. Thank you for your excellent support, friendly communication, and for going above and beyond to help. It was genuinely appreciated.

Reply from SportsShoes.com
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