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SportsShoes.com Reviews 

108,148
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 21,867 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the staff helpful and the overall process smooth and efficient. Many people highlight the quick delivery times and the great value for money on products, with items often arriving sooner than expected. Reviewers are also very satisfied with the quality of the products and the wide selection available. However, some customers also noted issues with order delivery, particularly when Evri was the courier, leading to lost parcels or delayed arrivals. A few other people also felt that product sizing was inaccurate, and they were dissatisfied with having to pay for returns, especially for faulty or mis-sized items.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the quick and prompt delivery times,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, efficient, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the easy ordering process,... See more

Price

Customers consistently note positive experiences with price, often praising the competitive pricing, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having a lengthy, frustrating experience with AI customer service from Global Sports Brand last 2 months, I was very sceptical with online retailers when I needed to size up my purchase.... See more

Company replied

Rated 5 out of 5 stars

There was a quick response in despatching my order. I was informed when it had been despatched for delivery. In theory my order should have arrived the next day after despatch. Delivery by Evri too... See more

Company replied

Rated 5 out of 5 stars

I had a fault with the shoes that I purchased from SportShoes. I contacted them and was given a free return postage label the same day. Within a couple of hours of receiving the shoes, they had... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of shorts which arrived very quickly, however, I needed to change to a larger size and encountering a technical issue (my problem) spoke to Bess who was most helpful in guiding me.... See more

Company replied


Company details

  1. Running Store
  2. Activewear Store

Written by the company

SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

108K reviews

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Asks customers to review

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4.5

All reviews

(108,148)

21,648 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My shoes have arrived in perfect…

My shoes have arrived in perfect condition they are great fit well look good. They also arrived within 24 hours of ordering from web site!!!! Brilliant efficient service from SportsShoes and Evri well done am thrilled. Thank you.

10 July 2026
Unprompted review
Rated 2 out of 5 stars

Good prices let down completely by delivery

Ordered a pair of Asics Superblast 2 which were reduced. Received an email to say they had been shipped, then an email to say delivery had been delayed and then nothing … Chased it up a week later and customer service were very helpful. They offered to send another pair but unfortunately none remained in stock. They then suggested a like-for-like pair but I wasn’t keen so I asked for a refund, which was quickly processed. However, I never actually ended up with the product I ordered. How an order which costs £4.99 for delivery can just go missing I don’t understand. Would I order from them again? Probably not.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer support

Extermely satisfied from the customer care during return process. I ordered 2 pair of shoes and 1 of those had a failure, return process was amaizingly fast and efficient, Just after short exchange with Ella J, I shipped the faulty shoes and very next day replacement parcell was on the way to me.
Many thanks to the customer care team and especially Ella J.

18 June 2026
Unprompted review
Rated 3 out of 5 stars

SportsShoes are good, Evri are rubbish

SportsShoes.com are fine - never had an issue - but their default delivery service seems to be Evri, and they are hopeless. Unable to to stick to the delivery schedule, and as a result, I still don't have my order.

8 July 2026
Rated 5 out of 5 stars

I had an issue with a pair of trail…

I had an issue with a pair of trail runners that were coming apart in the same place. Although they were just inside warranty, what I thought was a fault was deemed wear and tear. Although initially disappointed, Angela at SportShoes.com went out of her way to help and as a gesture of goodwill, they gave me credit to purchase a new pair of trail running shoes. This is the second time in a few years that I have been helped out by this company, so it will remain my first port of call for shoes and outdoor gear in the future. Many thanks

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service from Abi

⭐⭐⭐⭐⭐ Excellent Customer Service from Abi.
I had an issue with my order after the courier reported that the parcel had been damaged in transit. From the moment Abi Smith got in touch, she was professional, empathetic, and incredibly helpful. She proactively contacted me to explain the situation, arranged a replacement order quickly, and even followed up with a phone call to make sure everything was resolved.
What stood out most was Abi's commitment to providing a great customer experience. She kept me informed throughout the process, clearly explained the next steps, and made what could have been a frustrating situation completely stress-free.

Abi is a real credit to SportsShoes.com. Thank you for your excellent support, friendly communication, and for going above and beyond to help. It was genuinely appreciated.

10 July 2026
Unprompted review
SportsShoes.com logo

Reply from SportsShoes.com

We are so pleased to hear about your positive experience with our customer service. It's wonderful to know that our team member was professional, empathetic, and incredibly helpful in resolving the issue with your damaged parcel. We appreciate you highlighting the commitment to providing a great customer experience and making a potentially frustrating situation stress-free. We are delighted to have provided excellent support and gone above and beyond.

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