Chloe, Polite, friendly, helpful, chatty. Promised to email me, she did, promised to call me, she did. Went above and beyond with help, information and advice after customer service closed at 17:00.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When the shipping transfer across country borders got botched, and my shoes went missing, I contacted them, and they were very responsive. Abi at SportsShoes quickly found a replacement item and got... See more
Company replied
The customer service at sportsshoes is first class. I had some trainers which developed a fault, and Chloe was absolutely brilliant at sorting it out. She was really quick to respond and offered a gre... See more
Company replied
Extermely satisfied from the customer care during return process. I ordered 2 pair of shoes and 1 of those had a failure, return process was amaizingly fast and efficient, Just after short exchange w... See more
Company replied
Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
109K reviews
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Reply from SportsShoes.com
We truly appreciate your positive feedback! We are so pleased that you were happy with our competitive pricing and efficient delivery.
Reply from SportsShoes.com
We're so glad to hear that you were pleased with the shoes and our quick delivery! We truly appreciate you taking the time to share your positive experience with us.
Good Customer Service
Review edited as Customer Service have pro-actively chased this up. But EVRI still cause everyone more work than cheap delivery is worth.
"EVRI parcel goes missing."
15 July 2026
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to leave your review. We're sorry to hear that your order has not yet been delivered.
We understand how disappointing it is when a delivery takes longer than expected, particularly after receiving an update from the courier. While your order is still within the expected delivery timeframe, we appreciate that this doesn't make the wait any less frustrating.
Our Delivery Support Team will be in touch with you via email shortly to look into this with Evri and assist you further.
Thank you for your patience, and we hope to resolve this for you as quickly as possible.
The SportsShoes.com Team
Quick delivery but expensive
Quick
Delivery, frequent updates , variety of payment options
Unfortunately High delivery prices
15 July 2026
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to leave your review.
We're delighted to hear that you were pleased with the quick delivery, regular updates, and the range of payment options we offer.
We appreciate your feedback regarding our delivery charges. We continually review our delivery options to ensure we provide the best possible service while keeping costs as competitive as we can.
Thank you again for your valued feedback, and we hope to welcome you back to SportsShoes.com soon.
The SportsShoes.com Team
Reply from SportsShoes.com
We appreciate your positive feedback! We are delighted you valued our prompt delivery and affordable price.
Returning Shoes
I had ordered a pair of New Balance shoes When they arrived I was not overjoyed by the colour or look so I returned them The company has made it very easy to do this in just a few steps and plenty of options also
15 July 2026
Reply from SportsShoes.com
We appreciate your feedback regarding the return process for your New Balance shoes. We're glad to hear that you found it easy and straightforward, with plenty of options available.
I have not had my delivery as evri…
I have not had my delivery as evri emailed they couldn't deliver in your 48 hour window, right now midday 3rd working day, I've had no delivery
15 July 2026
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to leave your review. We're sorry to hear that your order has not yet been delivered.
We understand how disappointing it is when a delivery takes longer than expected, particularly after receiving an update from the courier. While your order is still within the expected delivery timeframe, we appreciate that this doesn't make the wait any less frustrating.
Our Delivery Support Team will be in touch with you via email shortly to look into this with Evri and assist you further.
Thank you for your patience, and we hope to resolve this for you as quickly as possible.
The SportsShoes.com Team
Top service
Bargain, discounted price for trainers, simple process to order/pay and prompt, efficient delivery. Would definitely recommend.
15 July 2026
Reply from SportsShoes.com
We're so pleased you found a bargain with the discounted price for your trainers! It's wonderful to hear that the ordering and payment process was simple, and that you experienced prompt and efficient delivery.
Reply from SportsShoes.com
We're glad to hear that you're finding them satisfactory on your first wear. We appreciate your feedback.
Easy ordering and fast delivery
15 July 2026
Reply from SportsShoes.com
We appreciate your positive feedback! We're delighted to hear that you found our ordering process easy and that your delivery was fast.
Speedy service & price was 10/10
15 July 2026
Reply from SportsShoes.com
We appreciate your positive feedback! We are so happy you valued our speedy service and great price.
Great service
Order was done quickly and delivery was faster then I thought it would be
15 July 2026
Reply from SportsShoes.com
We're so pleased to hear your order was completed quickly and that the delivery was faster than you expected! Thank you for your positive feedback.
Not delivered
Not delivered. As usual a pair of trainers goes mysteriously missing when delivered by Evri!
15 July 2026
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to leave your review. We're sorry to hear of your concerns.
Having looked into your order, I can see it was dispatched and collected by Evri on the 14th. The latest tracking shows that your parcel is out for delivery today, which is within the expected delivery timeframe.
We appreciate that waiting for a delivery can be frustrating, and we hope your order reaches you safely today. If you do experience any further issues, please don't hesitate to contact our Customer Service team and we'll be happy to help.
The SportsShoes.com Team
A great customer experience all round
A great customer experience all round. Easy website navigation, so finding what I was looking for took no time, and there was a wide range of items to choose from. Clear indication of stock availability made the buying process simple. Then my shoes arrived next day even though I'd only selected standard delivery. Excellent. They will definitely be the first stop for my next sport shoe purchase.
11 July 2026
Reply from SportsShoes.com
We're delighted to hear you had such a great customer experience! It's wonderful that you found our website easy to navigate and appreciated the wide range of items and clear stock availability. We're especially pleased your shoes arrived so quickly, and we look forward to being your first stop for your next sport shoe purchase!
Great company and service
Great company and service. Any problems I have ever had with a product has been sorted super quickly. Beth O'Brien, just sported an issue I had with no problem at all.
17 July 2026
Unprompted review
Reply from SportsShoes.com
We're so pleased to hear you've consistently received great service and that any product issues have been sorted quickly. We're especially glad our team was able to resolve your recent issue with no problem at all.
I was due to receive my order but it…
I was due to receive my order but it was delayed by the courier. After getting in touch with the customer service, they placed a replacement order which was then delivered within the given timeframe.
14 July 2026
Reply from SportsShoes.com
We appreciate you bringing this to our attention. We're glad to hear that our customer service team was able to assist you and ensure your replacement order was delivered promptly.
Quick efficient services
13 July 2026
Reply from SportsShoes.com
Thank you for your 5* review - the SportsShoes.com team really appreciate it !
Reply from SportsShoes.com
We appreciate your positive feedback! We are delighted to hear that you found our services to be quick and that everything was as you expected.
Reply from SportsShoes.com
We're so pleased you valued our great service, quick delivery, and good prices for the items! We truly appreciate your positive feedback.
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