I had never heard of SportsShoes.com before, so looked at previous reviews, which were positive. I am more than happy with their service. The Scarpa boots were competitively priced, infact they were... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was looking for Merrell, size 4, ladies walking shoes with gore-tex and vibram soles. I put my requirements into the app and my choices were made available to me. I made my choice, completed the sal... See more
Company replied
Everything about my purchase was handled very professionally and promptly by Sportshoes; the shoes were delivered very quickly, I wanted the next size up, free and no hassle returns and new order deal... See more
Company replied
I've been a customer of SportsShoes for about 15 years. They have always provided an enormous range of quality products at very competitive prices. On one occasion I had to return a product that went... See more
Company replied
Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
115K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just all round superb service
Just all round superb service. Ordered Friday arrived Ssturday. Top job!!
24 October 2026
Reply from SportsShoes.com
We're so pleased to hear that you experienced such superb service and that your order arrived so quickly the very next day! Thank you for sharing your fantastic feedback with us.
Reply from SportsShoes.com
We are glad you enjoyed your experience with our swift shipping and high quality footwear. Thank you for this feedback.
Understanding and quick response
24 October 2026
Reply from SportsShoes.com
We appreciate your wonderful feedback! It is fantastic to hear that you experienced such helpful communication and prompt assistance from our team. Thank you for sharing your positive experience with us.
Very helpful and very swift resolution…
Very helpful and very swift resolution to my exchange.
23 October 2026
Reply from SportsShoes.com
We are so pleased to hear that we could provide a fast and helpful experience with your product swap. Thank you for taking the time to share your positive feedback with us!
Good service and good quality shoes
Good service and good quality shoes. I am happy with my purchase. The shoes are comfortable and as described. The only reason for 4 stars, not 5, is that we pay a lot for the shoes, so I was surprised they still charge extra for delivery. Otherwise, a very good experience.
23 October 2026
Reply from SportsShoes.com
Hi, Yasir!
Thank you for your feedback! We’re pleased to hear that you’re happy with the shoes and the overall service. We apologise for the confusion regarding the delivery charge. On this occasion, your order qualified for free delivery, but applying the MID15% discount code automatically replaced the free delivery offer, as only one promotion can be used per order. The discount code provided a greater overall saving than the free delivery promotion. We’re sorry if this wasn’t clear when placing your order and appreciate you sharing your feedback.
Kind regards,
Kasia
Quickly dispatched. Good customer service
Quickly dispatched. Shoe inside was fine, but box it arrived in was damaged.
Having raised this, Sportsshoes team addressed and apologised for the delivery. They also refunded the delivery charges.
24 October 2026
Reply from SportsShoes.com
Good afternoon, Max,
Thank you for taking the time to leave your feedback, and we’re sorry to hear about your experience on delivery.
We understand your concern regarding the condition of the box and the internal packaging. Even though the trainers themselves were not damaged, we appreciate that the presentation and packaging did not meet your expectations, and we’re sorry for any disappointment caused. All items should arrive in a condition that feels new and well-presented, so we take comments like this seriously.
A personal email has already been sent to you to discuss this further and offer a suitable solution. We appreciate the opportunity to put this right and hope we can restore your confidence in us going forward.
Kind regards,
Kasia
Good site, great prices, amazing service
I found the exact item I wanted at an extremely good price and it was delivered the next day via Evri.
Amazing service, highly recommended!
24 October 2026
Reply from SportsShoes.com
We're so pleased to hear that you found the perfect item at such a fantastic price! It's wonderful to know that your order was delivered so quickly the very next day. Thank you so much for your kind recommendation and positive feedback.
Reply from SportsShoes.com
We appreciate your positive feedback! We are so pleased to hear you had a great experience with our helpful customer care and prompt shipping. Thank you for taking the time to share your positive experience with us.
First time using SportsShoes.com and…
First time using SportsShoes.com and will definitely be back. Great price and fast delivery.
23 October 2026
Reply from SportsShoes.com
We're so pleased to hear that your very first experience with us was a success! It's wonderful to know you enjoyed our great value and speedy delivery, and we look forward to welcoming you back again in the future. Thank you so much for taking the time to share your positive feedback.
Reply from SportsShoes.com
We truly appreciate your positive feedback! We are so pleased you valued our competitive pricing and efficient delivery service. Thank you for sharing your experience.
Excellent service and manageable pricing
24 October 2026
Reply from SportsShoes.com
We truly appreciate your positive feedback! We are so pleased you valued our excellent service and manageable pricing. Thank you for taking the time to share your experience with us.
Arrived within 24 hours of ordering on…
Arrived within 24 hours of ordering on a Saturday
24 October 2026
Reply from SportsShoes.com
We are absolutely thrilled to hear that your order arrived so quickly over the weekend. Thank you so much for sharing your positive feedback with us!
Reply from SportsShoes.com
Thank you for your kind feedback!
Perfect every time I order from them
Perfect every time I order from them. Great products, usually the best price on the internet and the shopping, ordering and delivery experience is always super quick and easy
24 October 2026
Reply from SportsShoes.com
We're so pleased to hear that you enjoy a consistently perfect experience every time you shop with us! It's wonderful to know that you are happy with our product selection, competitive online pricing, and that our ordering and delivery process is always so quick and easy for you. Thank you so much for your continued support and for taking the time to share your fantastic feedback!
Great price and great service
24 October 2026
Reply from SportsShoes.com
We truly appreciate your positive feedback! We are so pleased you valued our excellent service and competitive pricing. Thank you for taking the time to share your experience with us.
Used you twice in the last couple of…
Used you twice in the last couple of months and both times the delivery was less than 48 hrs. The items were as advertised. Impressive.
24 October 2026
Reply from SportsShoes.com
Thank you so much for your loyalty and for sharing your experience. We are thrilled to hear that your recent orders arrived so quickly and that you are pleased with the quality of your items.
Rebecca was excellent and reached out…
Rebecca was excellent and reached out to organise a replacement order after the original order has got lost in the post. Thank you. 🙏
24 October 2026
Reply from SportsShoes.com
We're so sorry to hear that your original package went missing in transit, but we are absolutely delighted that our team member reached out so quickly to get a replacement organized for you. Thank you so much for sharing your kind feedback and positive experience!
Great item
Bought these gloves for my son they are fabulous fit perfect also great price with superfast delivery
24 October 2026
Reply from SportsShoes.com
We're so pleased to hear that the gloves are a perfect fit for your son and that he is happy with them! It's wonderful to know you were pleased with the great value and our superfast delivery service.
Reply from SportsShoes.com
We truly appreciate your positive feedback! We are so pleased you valued our great pricing, nice product, and quick delivery service. Thank you for taking the time to share your experience with us.
Reply from SportsShoes.com
Hi, Liam!
Thank you for your lovely feedback! We’re delighted to hear that you’re happy with your trainers and that your order arrived quickly. We really appreciate your support and hope to see you again soon!
Kind regards,
Kasia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.