Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct... See more
Company replied
I inadvertantly omitted my choice of logo color and was not happy with the resulting product. Spirit Shop immediately offered to replace the T-shirt. The process was easy and pleasant. I highly recomm... See more
Company replied
The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more
Company replied
Company details
Written by the company
SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.
Contact info
1300 Rosa Parks Blvd., 48216, Detroit, United States
- customerservice@spiritshop.com
- www.spiritshop.com
4.4
Excellent
301 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent quality
Excellent quality! Items arrived on time and look amazing on me! Very pleased!
7 April 2025
Unprompted review
Reply from Spirit Shop
We're thrilled to hear you're pleased! Thank you for the 5-star review!
Wish that you had toddler sizes.
7 April 2025
Unprompted review
Reply from Spirit Shop
Thank you for your feedback. We carry a couple of toddler and infant items. If you need help locating them on the site, please contact our customer support team at customerservice@spiritshop.com and we'll be happy to assist you.
Reply from Spirit Shop
Thank you so much for taking the time to leave a review. We appreciate your business!
Reply from Spirit Shop
Thank you for the great review, and for shopping with Spirit Shop!
Reply from Spirit Shop
We're so glad to hear you're pleased! Thank you for shopping with Spirit Shop.
The first clothing they sent had some…
The first clothing they sent had some the graphics come off after the first wash and they replaced it no questions asked. I have bought multiple things from them and never had this issue before. They corrected it quickly and the new shirts are perfect.
28 March 2025
Unprompted review
Reply from Spirit Shop
We appreciate you sharing your experience. Our customer support team is happy to have been of assistance. Thank you for being a valued customer.
Overall great experience and very…
Overall great experience and very reactive customer service. Will be ordering again soon!
24 March 2025
Unprompted review
Reply from Spirit Shop
We're delighted to know you had a great experience, and we look forward to serving you in the future!
Fast service
Fast service! Product came exactly as described. Can't wait to wear.
7 April 2025
Unprompted review
Reply from Spirit Shop
We're glad you're pleased! We appreciate your business.
Top notch customer service
I ordered a sweatshirt that was to small for my tall husband. Despite your policy you offered a discount. I ordered a new one at 10 pm and my email was answered right the that my discount had been honored. Next day new one was shipped. AWESOME customer service. Thank you!!
7 April 2025
Unprompted review
Reply from Spirit Shop
Thank you for sharing your experience. We're happy to have helped you. Thanks for shopping with Spirit Shop!
Reply from Spirit Shop
Hi Sandra, we're sorry sizing wasn't as expected. Please reach out to our customer service team with order details so we may be of assistance.
My shirt arrived quickly and was…
My shirt arrived quickly and was exactly like the photo.
4 April 2025
Unprompted review
Reply from Spirit Shop
Thank you for the 5-star review. We're so glad you're happy with your order!
Letters peeling on arrival
First of all the letters on the hoodie sweatshirt arrived peeling! It has NEVER been worn or washed it is horrible! Sweatpants are great. But will never do business again there, I will go to a local place for another hoodie.
1 January 2025
Unprompted review
Reply from Spirit Shop
We're sorry to hear there was a problem with print quality. Please contact our customer support team with your order number and we'll be happy to send a new one.
Reply from Spirit Shop
Thank you for your purchase and for taking the time to leave a review. We appreciate it!
Reply from Spirit Shop
Thank you for sharing your experience, and for being a valued customer!
Nice Quality Fast delivery
Nice quality and I received my order quickly. Only suggestion would be to have Stunt T-shirt since they are now a sport.
14 March 2025
Unprompted review
Reply from Spirit Shop
We're glad you're pleased with your purchase and we appreciate your suggestion. Thank you for shopping with Spirit Shop!
The order was for my Grandson
The order was for my Grandson
High School it which was West Johnston. It came with the #13 Miller
on the back I don't know who in the
devil # 13 is. They wouldn't take the
jacket back so I threw in the trash.
I would NEVER repeat NEVER order anything from this company.
1 April 2025
Unprompted review
Reply from Spirit Shop
Hi Wanda, we're sorry you received an incorrect product. I see that we responded to your email on April 2 and requested a photo of what you received in error so that we could send you a replacement. There's no need to return the incorrect one. Please send the photo as soon as possible so we can expedite the replacement.
Very impressed with the hoodie
Very impressed with the hoodie. Only complaint was that the lettering is not as visible as the website had demonstrated.
7 April 2025
Unprompted review
Reply from Spirit Shop
Thank you for your feedback. Please reach out to our customer support team at customerservice@spiritshop.com if you have concerns about print. We're happy to help.
Worth the time and money
I liked the variety of options and customability of your product.
My order (sweatshirt) arrived much quicker than expected. It is very comfortable and seemingly made of quality material.
If I had to nitpick, the black color faded just a tad after the first couple of washes, but nothing serious as it just looks a touch more "vintage". But if I were looking for something to stay "true black", I'd choose a more fade resistant material.
Even with that, I'll absolutely be ordering from here again!
7 March 2025
Unprompted review
Reply from Spirit Shop
Thank you for your feedback. We appreciate it!
Reply from Spirit Shop
We're so glad you're pleased with your order! Thank you for shopping with Spirit Shop.
Great service!
Great service!! Got on time! Except quality and sizing are not great. For the prices you could get a better vendor. But loved the design! Love the jacket !!but I got a large for room and it’s more like a small.
12 February 2025
Unprompted review
Reply from Spirit Shop
Thank you for your feedback. It is important to us.
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