Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct... See more
Company replied
I inadvertantly omitted my choice of logo color and was not happy with the resulting product. Spirit Shop immediately offered to replace the T-shirt. The process was easy and pleasant. I highly recomm... See more
Company replied
The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more
Company replied
Company details
Written by the company
SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.
Contact info
1300 Rosa Parks Blvd., 48216, Detroit, United States
- customerservice@spiritshop.com
- www.spiritshop.com
4.4
Excellent
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clothing was great quality
Clothing was great quality, designs exactly as I expected and ordered. Adult stuff runs slightly bigger than I expected but since they're sweatshirts we didn't really mind, they're comfy.
31 March 2025
Unprompted review
Reply from Spirit Shop
Thank you for the 5-star review. We're delighted to know you're happy with your order!
Great Customer Service
I made some design and color choices that may not have delivered a good final product. I was contacted by the printer, offered some recommendations, and ultimately delivered a great product. Customer Service was very engaged in the process all the way through delivery. Well done!
17 February 2025
Unprompted review
Reply from Spirit Shop
We're so glad you're pleased!
Sweater
The sweater was well made and shipping was fast, my son loves it. My only issue was when you open the package I didn't let the smell of the sweater I had to wash it twice before wearing. Other than that the sweater is good.
1 April 2025
Unprompted review
Reply from Spirit Shop
Thank you for taking time to leave a review. We appreciate the feedback.
Good job and prompt
1 April 2025
Unprompted review
Reply from Spirit Shop
We appreciate the 5-star review! Thank you for shopping with Spirit Shop.
Very quick shipping and good quality…
Very quick shipping and good quality shirt
6 January 2025
Unprompted review
Reply from Spirit Shop
We're glad to know you're happy with your order! We appreciate your business.
I ordered a track specific shirt for my…
I ordered a track specific shirt for my son and it came with the school name and year, but it did not have "TRACK AND FIELD" under it. If i order another track shirt I am spending more than what i would with the school. Hoping it was just a small mistake. I will say that when I reviewed it, it was not on there, but i assumed it would be on the final outcome since I chose the track symbol.
26 March 2025
Unprompted review
Reply from Spirit Shop
The print process is automated so orders are printed exactly as submitted. However, if you received something other than what appears in your order confirmation, it's possible you received someone else's item in error. If the product you received doesn't match what is on your confirmation, please email customerservice@spiritshop.com and we'll be happy to assist you.
Ordering was easy
Ordering was easy. Material was different from what I thought but liked it better. Recommended to a friend who immediately ordered and is pleased.
8 April 2025
Unprompted review
Reply from Spirit Shop
We're glad you're happy with your purchase! Thank you for taking the time to leave a review.
length of delivery time
It was somewhat difficult to find what I needed, but not impossible.
I am happy with the product once it arrived.
In all, I would say that the experience of shopping with you was good.
15 March 2025
Unprompted review
Reply from Spirit Shop
We're glad you're pleased with your purchase! Please don't hesitate to contact our customer support team at customerservice@spiritshop.com if you need help finding a product or design. We're always happy to help!
Fast service and true to size
1 March 2025
Unprompted review
Reply from Spirit Shop
Thank you for the 5-star review. We appreciate your feedback.
Everything was great
Everything was great. The color on one item wasn’t quite as expected, but the overall quality of all items was great.
19 March 2025
Unprompted review
Reply from Spirit Shop
We're glad you're pleased and we appreciate your business!
Perfect 👍
Perfect 👍
Everything was exactly what we ordered. Great quality and great price!
7 April 2025
Unprompted review
Reply from Spirit Shop
We're thrilled to hear you're happy with your order! Thank you for shopping with Spirit Shop.
Everything arrived quickly and exactly…
Everything arrived quickly and exactly as ordered. Very satisfied.
12 March 2025
Unprompted review
Reply from Spirit Shop
We're delighted to hear about your experience. Thank you for sharing.
Order arrived quickly!
Order arrived within a week of me placing the order. Items were as w or red and nice quality
1 April 2025
Unprompted review
Reply from Spirit Shop
Thank you for the 5-star review! We're so glad you're happy with your purchase!
Everything was as promised
Everything was as promised, and at a fair price.
3 April 2025
Unprompted review
Reply from Spirit Shop
Thank you for taking the time to leave a review. We appreciate it!
Bad communication
Nothing really . It just I wanted exchanged hoodie .They didn't honor 50 percent off . You have buy hoodie all over again before discount !!! It like very misleading !!! I don't got over ot . I seen alot of views on this company . It okay still that all deserve . They need better ways live up to there word . They be better off .
17 March 2025
Unprompted review
Reply from Spirit Shop
Hello, we're sorry for any misunderstanding regarding a 50% size replacement order. Please reach out to customerservice@spiritshop.com with your replacement order so we may resolve your issue.
The jacket I ordered came in a timely…
The jacket I ordered came in a timely manner and looks great! Thank you!
29 March 2025
Unprompted review
Reply from Spirit Shop
We're happy to hear that you're pleased! Thank you for shopping with Spirit Shop.
They had everything I needed
They had everything I needed. When I needed a question answered They responded in a timely manner.
19 March 2025
Unprompted review
Reply from Spirit Shop
Thank you for sharing your experience. We truly appreciate it!
Highly recommend
Shipping was fast. Quality of print was better than expected. Very reasonable prices.
15 February 2025
Unprompted review
Reply from Spirit Shop
Thank you for the feedback. We're glad you're happy with your shopping experience!
Excellent quality
Excellent quality! Items arrived on time and look amazing on me! Very pleased!
7 April 2025
Unprompted review
Reply from Spirit Shop
We're thrilled to hear you're pleased! Thank you for the 5-star review!
Wish that you had toddler sizes.
7 April 2025
Unprompted review
Reply from Spirit Shop
Thank you for your feedback. We carry a couple of toddler and infant items. If you need help locating them on the site, please contact our customer support team at customerservice@spiritshop.com and we'll be happy to assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.