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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their thoughtful design, comfort, and functionality, making them suitable for various activities and everyday wear. Many people highlight the exceptional quality and durability of the clothing, noting that items hold up well over time and maintain their appearance even after numerous wears and washes. Reviewers also frequently commend the excellent customer service, appreciating the helpfulness and support received from staff. However, some customers also noted issues with the return policy, mentioning that they had to pay for return shipping and experienced slow or complicated return processes. A few other people also felt that the quality of some clothing items has declined, and others reported difficulties with online ordering and gift card recognition.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the wonderful quality of items and the thoughtful... See more

Quality

Customers had positive experiences with quality, often describing items as wonderful, well-made, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Return policy

Reviewers mention ambiguous feedback about the return policy, with many customers finding the process easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love the pants from Title nine. The fleece lining makes them perfect for colder hikes and camping. I have another pair of pants for even outdoor climbing, and they’ve held up really wel... See more

Company replied

Rated 5 out of 5 stars

Cold Killer pants are my go to! I can rarely find active pants that fit, but these pants are perfect for my body type, and can get me through a cold day at an ultimate frisbee tournament, home dry a... See more

Company replied

Rated 5 out of 5 stars

Title Nine is one of those brands that just gets it. Their pieces are comfortable, functional, and flattering, making them easy to wear for everything from workouts to travel days to everyday life. I... See more

Company replied

Rated 5 out of 5 stars

I have been shopping at Title Nine for years! I love their clothing and they have excellent customer service. If you’re lucky enough to visit one of their stores you can try on even more styles and le... See more

Company replied


Company details

  1. Activewear Store
  2. Clothing Store
  3. Sportswear Store
  4. Sportwear Manufacturer
  5. Women's Clothing Store

Written by the company

Run by women, not by Wall Street. Providing outdoor adventure apparel for women who lead, risk, own in the outdoors and beyond. Since 1989, our women-run and owned business has created and curated the world’s best performance clothing, swimwear and adventurewear that supports women’s movement from street to summit to sea. Title Nine is for the extreme adventurers, the daily movement enthusiasts, and every woman in between. #FindYourWild


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

I guess im done with titlenine

I guess im done with titlenine. Ordered an item, on the freaking packing slip it was noted that they stand behind their products, take it for a test drive it says. Fill out the return label, "item not returnable." Expensive lesson, but well learned.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Abysmal

I would say the only way for this company to go is up...I ordered a pair of sandals March 10th...It was supposed to ship within 4-7 days...After about 3 weeks I contacted customer service and was told that it would ship by April 10th...As of today May 11th, I have not seen hide nor hair of this item...truly abysmal customer service...

10 March 2026
Unprompted review
Rated 2 out of 5 stars

Don’t count on the delivery date

This is the second time I have ordered, paid extra for 3 day delivery and the order did not arrive on time. Horrible shipping experience

8 May 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi David, we’re so sorry about the shipping delay. Paying for 3-day delivery should mean exactly that. We’ve 'requested your information' here so we can look into your order and see how we can make this right. We appreciate the feedback as we work to improve our delivery reliability.

Rated 5 out of 5 stars

The exchange process was so easy and…

The exchange process was so easy and FAST! The quality of the items is wonderful

8 May 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Catherine, we’re so glad the exchange was fast and easy for you! It’s great to hear you’re loving the quality of your new gear. Thanks for the 5-star shout-out!

Rated 3 out of 5 stars

You don't explain how to exchange on…

You don't explain how to exchange on your email.

28 April 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Suzanne, thank you for the honest feedback. We want our exchange process to be crystal clear, and it sounds like our emails missed the mark for you. We’ll be sharing this with our team to improve our instructions. If you still need help, please reach out to us at 800-342-4448!

Rated 5 out of 5 stars

Literally my most fave built in bra…

Literally my most fave built in bra tank to date!! The quality is so good! The tank is just the right thickness and the wider tank straps are stylish! Win win! More I need one in every color 🤣

26 April 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi LC, 'one in every color' is the ultimate goal! 🤣 We’re so happy that the strap width and fabric thickness hit the mark for you. Stay tuned for more fun colors & prints all summer long ;)

Rated 5 out of 5 stars

Thanks for all the great products your…

Thanks for all the great products your clothes fit me great so I don't have to try on a million pieces of everything to know they will fit.

25 April 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Barb, being a 'happy camper' is exactly what we like to see! We’re thrilled that our fit is consistent enough to save you the hassle of a million try-ons. See you for your next adventure!

Rated 3 out of 5 stars

Need better return/exchange option

I would like to exchange this item for a smaller size, but see now that I will have to pay a $7.50 return fee PLUS another shipping fee to get the correct size. I don't live anywhere near a Title Nine store, so don't have that as an option. The potential return/re-purchase cost will be too high for me to be a repeat customer.

23 April 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Hollie, we hear you loud and clear. We know that return and shipping fees can really add up when you don't live near a store. We’d love to help you with this specific exchange - please contact us at 800-342-4448 and we'll see what we can do!

Rated 4 out of 5 stars

I had trouble with the ordering…

I had trouble with the ordering process. I could not submit my order , the site would not procede, but your chat agent helped me and it went through. Love Title 9 products and customer service!

17 April 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Judi, we are so glad our chat agent could jump in and save the day! We’re currently working on smoothing out those site hiccups, but it’s great to hear that our customer service team had your back. Enjoy your new gear!

Rated 4 out of 5 stars

Great pants, it's just the black is really not black.

This was my 2nd time to order this style of pants. I already have the gray color and I ordered the black this time. They are definitely not black but I will keep them because of the fit. I took one star off because they are not black.

13 April 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Der, we’re glad the fit is still a winner, but we hear you on the color discrepancy! 'True Black' is a must, and we’ll share this feedback with our product team to look into our current dyes. Thanks for sticking with us for a second pair!

Rated 4 out of 5 stars

Happy With Most Items

I love most of the clothes I get from Title Nine. However sometimes there's discrepancies in sizes. For example, I recently ordered the same style shirt in different patterns. One was a full inch larger all over, which made for a poor fit. Then I'm on the hook for postage to send it back.
Included in the order was a dress that has yet to show up. These items were ordered 2 weeks ago. No sign of the dress or an explanation as to why it didn't arrive with the shirts.

12 April 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Katie, a full inch difference in the same style is definitely frustrating - we aim for much better consistency than that! Your feedback is greatly appreciated and we will pass this along to our product team.

Regarding your dress, it may be traveling separately, but we want to make sure you have the tracking info. Please text us at 800-342-4448 so we can locate it and look into that return postage for you!

Rated 3 out of 5 stars

Ordered 4 items- charged for 4

Ordered 4 items- charged for 4, but only received 3 of the items ordered

9 April 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Debra, we totally hear your concern! Sometimes when items are coming from different locations, they arrive in separate packages at no extra cost to you. We'd love to confirm that’s the case here - please reach out to us at 800-342-4448 with your order number and we’ll get you an immediate update on that 4th item! Hope you're loving the 3 items that have arrived :)

Rated 1 out of 5 stars

So this was a painful experience

So this was a painful experience. They didn’t fit…I paid shipping to arrive, and was initially going to be charged for return shipping! Seriously??? I reached out and they accommodated me, but having to reach out// spoils the whole deal! Yuk! Over $90 for shorts and all this effort??? Free People, Athleta, Free fly…other options where I feel valued.

26 March 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Kimberley, we’re sorry to hear the fit wasn't right. We’re glad our team was able to accommodate you once you reached out. We appreciate the feedback as we work to make our return experience as effortless as the gear itself.

Rated 5 out of 5 stars

Obsessed? Yes.

I loved these pants! I loved how lightweight and breathable they were. I wore them out in the desert and I didn't want to wear short (bugs, sand, dirt, big mix of NOPE), and these were perfect! I didn't overheat, I felt protected AND chic. I loved the material. I love the fit. I love the color. I LOVED these so much, and I can't wait to order more in more colors!

29 March 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Lou, we love that you felt protected from the elements without overheating. There’s nothing better than feeling chic while taking on the dirt and sand. We can't wait to see which color you pick next!

Rated 3 out of 5 stars

Ordered the recycled clamber capri and…

Ordered the recycled clamber capri and be warned the fabric and fit (poofy pocket area, tight waist) are completely different then they used to be. Since the fabric is thinner and the waist tight the combo does not work. I'm 5'5 120 lbs and the size 8 was very tight in the waist. Not comfortable to hike in and unflattering. Had I known I wouldn't have ordered, paid to ship here and how have to pay to return. Why change a good thing??

30 March 2026
Unprompted review
Title Nine logo

Reply from Title Nine

We appreciate the honest feedback on the new recycled fabric and fit. We’ll share your specific notes on the waistband and pocket area with our design team. Since you’re looking to return these, please reach out to our team at 800-342-4448 so we can help make this right for you.

Rated 5 out of 5 stars

Love my new one piece swim suit and…

Love my new one piece swim suit and skirt in blue. I wish the other pieces fit but I need to size down. Definitely love the new swim lines. Perfect to cover my bum & not ride up.

29 March 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Margaret, we’re so glad the cut is keeping you covered and comfortable without any 'ride up' issues. If you need a hand with that sizing for your next pieces, just let us know - we want that 5-star fit for everything in your bag!

Rated 5 out of 5 stars

I took the Clamber hiking pants out to…

I took the Clamber hiking pants out to rip on some mountain biking trails, and LOVED them! What I noticed the most was how the elastic waistband felt secure, but not too tight and noticeable, and how my phone fit perfectly in the thigh pocket-- easily accessible, but with the velcro closure I wasn't worried about it jostling out and being left behind. Do yourself a favor and get these pants that really keep up, feel comfy, and look cute too!

28 March 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Ripping on the trails in the Clambers?! We love to hear it. That thigh pocket was designed specifically to keep your phone secure while you move, so we're thrilled it passed the 'jostle test.' Stay fast out there!

Rated 5 out of 5 stars

Customer for life

I’ve tried a lot of activewear brands over the years, but Title Nine is on a completely different level. The quality is immediately noticeable — every seam, every stitch feels intentional. The fit is flattering without being restrictive, and I actually feel good moving in these clothes, not just wearing them. Shipping was fast, and when I had a question about sizing, the return process was effortless. What really sets Title Nine apart, though, is that you can feel the values behind the brand. They make clothes for real women who actually move through life — and that means everything to me. I’ll be a customer for a long time.

28 March 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi Mal, this truly means the world to us! We obsess over every stitch and seam because we know 'real women' actually put their gear to the test. We’re so glad the effortless returns and the brand values hit home for you. Stoked to have you in the T9 family for the long haul!

Rated 1 out of 5 stars

Order incomplete

Only the bikini bottom arrived with no explanation about why the top did not arrive.

27 March 2026
Unprompted review
Title Nine logo

Reply from Title Nine

Hi CMG - we definitely want you to have the full set! I have 'requested information' here on Trustpilot so I can track down your missing top, or you can reach out to our team directly at 800-342-4448. We’ll get this sorted out for you immediately so you can get out there and find your wild (in style!)

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