Specsavers Reviews 

186,290
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 31,456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being incredibly welcoming, helpful, and professional throughout thorough eye examinations and frame selections. People deeply appreciate the clear and detailed guidance provided by the professional team, which makes the entire service feel remarkably smooth and reassuring. However, some customers also noted frustrating issues with incorrect prescriptions or new lenses that did not suit their vision needs properly. A few other people also felt that extended wait times and certain unhelpful floor staff interactions could occasionally be rather disappointing.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are generally helpful, polite,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently friendly, professional,... See more

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful advice, friendly... See more

User experience

Clients share positive opinions on user_experience, highlighting a welcoming atmosphere and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rarely complete these as you can go on forever but I felt I must as my experience was one of excellence from all involved from the booking by telephone to eye test to working out the best way to cho... See more

Company replied

Rated 5 out of 5 stars

Visited Brentwood store for eye test and order new glasses on Saturday 15th August. Such a lovely experience everyone so welcoming and helpful. The help I received from Lillie was outstanding she help... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Specsavers for 20+ years and the help I have received and continue to get from the Folkestone branch has stood out across a very high level from all stores I've used. I... See more

Company replied

Rated 5 out of 5 stars

The optician I saw in SS Oadby was exceptional. I've never had anybody go at a pace where I felt I was giving considered answers before. He explained everything. Thank you. Awaiting prescription,so t... See more

Company replied


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store

Written by the company

Specsavers delivers high-quality, affordable optical and hearing care including home visits.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

186K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(186,290)

30,104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing staff

The staff were polite, helpful and friendly. Willing to answer my questions and overall made my experience really comfortable and pleasant.

18 August 2026
Specsavers logo

Reply from Specsavers

Thanks for sharing your feedback with us. We really appreciate it. Have a lovely day 💚

Rated 2 out of 5 stars

my review for my hearing aid is now…

my review for my hearing aid is now needed its been 3 yrs , but stretford branch have now moved even further away , i took my letter to wythenshawe where some of my family go , very hostile mandy approached me she is not in good job for dealing with public never want to walk into there again too abrupt and on her high horse she told me to go to my doctors and change my specsavers branch there she has put me off going nowhere in specsavers again but if i write this down i know i have to go and sort my hearing is important i,m calling my branch that was and change it to near by this would definatley put older people off help i,m 72 next birthday its awful if theres somewhere esle to go other that is the one to go

19 August 2026
Unprompted review
Specsavers logo

Reply from Specsavers

We really appreciate you sharing your feedback with us. We’d like to look into this further so we can help. Could you send us a DM on Facebook, Instagram, or X when you have a moment?

Rated 5 out of 5 stars

Helpful

Staff friendly and professional as usual always there to give good advice and listen to your needs thanks

28 July 2026
Specsavers logo

Reply from Specsavers

Thank you! It always means so much that you'd take the time to share your feedback with us 😊

Rated 5 out of 5 stars

Stafford Specsavers highly recommended.

All the staff at Stafford Specsavers are very friendly and helpful and the eye test procedure was very comfortable and straightforward.

5 August 2026
Specsavers logo

Reply from Specsavers

Thank you so much for your wonderful feedback! We know the team will appreciate hearing this 😊

Rated 5 out of 5 stars

Excellent service

The staff were excellent and the gentleman who tested my eyes was very good. He explained everything to me and went into great detail about the problems I have. The whole process was so smooth even down to choosing my glasses.

28 July 2026
Specsavers logo

Reply from Specsavers

Thanks so much for your feedback! It's always a pleasure to see 🙂

Rated 5 out of 5 stars

Top class service

Efficient, pleasant and informative was how I found the staff at Specsavers.

5 August 2026
Specsavers logo

Reply from Specsavers

Thanks so much for your feedback! It's always a pleasure to see 🙂

Rated 5 out of 5 stars

Wonderful staff,knowledgeable and kind

Wonderful staff,knowledgeable and kind. Good value for money
Thank you to everyone involved in my visit

27 July 2026
Specsavers logo

Reply from Specsavers

This absolutely made our day! We’re not surprised you had such a great visit, the team is amazing 🙌

Rated 5 out of 5 stars

Excellent customer service and the…

Excellent customer service and the staff were very polite and friendly

5 August 2026
Specsavers logo

Reply from Specsavers

Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly staff,from consultation to spectacles required

29 July 2026
Specsavers logo

Reply from Specsavers

What brilliant feedback, the team will be proud! Thank you for letting us know 😊

Rated 5 out of 5 stars

Very friendly,jayne was absolutely…

Very friendly,jayne was absolutely amazing,so patient and caring in what your needs are,never rushed me,told me whether my try ons,suited or not,very honest in her opinion,I eventually picked my glasses with a great help from the magnificent jayne,she is an absolute credit,to specsavers,and the maghull store,thankyou jayne

29 July 2026
Specsavers logo

Reply from Specsavers

Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊

Rated 5 out of 5 stars

Excellent

Excellent, slick service

5 August 2026
Specsavers logo

Reply from Specsavers

Thanks for sharing your feedback with us. We really appreciate it. Have a lovely day 💚

Rated 2 out of 5 stars

Been sending me emails,letters and…

Been sending me emails,letters and texts,for over a year.Made a appointment at the store and obtained new glasses..Told them they was not right and they advised me to wear them for a week which I have done.I cannot see clearly around the house,watch tv,or do my usual activities..My old glasses even after 3 years are much better.

5 August 2026
Specsavers logo

Reply from Specsavers

We really appreciate you sharing your feedback with us. We'd like to take a closer look into this. Can you please pop us a DM on Facebook, Instagram, or X so we can help?

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look