Boots Opticians Reviews 10,385

I recently visited Boots Opticians and received truly exceptional customer service. Every member of the team was friendly, patient, and incredibly knowledgeable. They took the time to explain each step of the process, made sure I felt comfortable, and went above and beyond to ensure I left with the right prescription and frames. It’s rare to find a team who genuinely care about their customers, but this branch absolutely does. Highly recommended. A special thank you to Jane, her customer care is exceptional.

I see dot in the darlington she is lovely. She always makes times to ensure my glasses fit right as it takes a while to get them fitted comfortable to shape and positioning of ears. .I stick to the same.person due to pass experience when they were wrong all the time. Having paid a lot of money for them I need to wear them and get them comfortable. At present trying to adjust to new prescription and able to drive. Can this feedback be sent to Brian and fed back to dot. She is an asset to your optician. I did say i always give feedback after a visit abd get an email to give.

The customer service at Boots Opticians in Eagles Meadow in Wrexham has been outstanding. The optician, Bonita Woltering, could not have been kinder or more patient and professional in finding me the contact lenses which were the most suitable. Paige also deserves a special mention for her kindness and excellent customer care for both myself and my partner. A very positive experience all round, with thanks to all the staff.

Because it is good service and staff was friendly. thank you❤️

Whenever I go there for anything to do with my eyes I've never been misinformed or mislead. The staff have always been polite and happy in their job and it's a pleasure not a chore to go there.

Went in with a real emergency my spectacles had a broken arm. Nicole dealt with me in a calm professional manner and I was in and out in ten minutes completely satisfie.No drama no fuss just calm service from someone clearly on top her game. A pleasure to deal with and clearly knows her stuff,cannot praise her enough.Well done keep up the good work best wishes and highest regards Paul Williamson

I have been going to this Boots opticians for probably about 45-50 years. Have serious eye conditions so they almost need a filing cabinet for my notes. Must say the optician I have seen for the past 3 or 4 years Kuda is marvellous.very efficient, friendly and remembers me from my last appointment. I always ask for her and am delighted she is still there and have recommended others to her. The staff at the shop are very helpful and I have received very good service 8in the past for contact lenses and glasses and now for glasses. The only very minor criticism is that after coming home from my appointment yesterday I received a letter from the central Boots office saying my eye appointment was due!! A bit of a waste of money. However delighted with the Dartford branch and really helps to have continuity with the same opticians when I go for my annual check.

Got told my eyes wouldn’t fit the glasses after 50mins of doing check up but another company could

Friendly helpful staff & on time with appointments.

Much better than my previous opticians. First eye test after lens replacement. Friendly and efficient staff, advice given and referral to NHS for treatment for PCO which can be normal after lens replacement. I will certainly be staying with Boots for future eye tests.

Ordered my contacts and paid to be delivered to my home address, received an email to say these had been delivered. They were no where to be found.
I called the number on my order/dispatch email, the person I spoke to was so unhelpful and quite frankly didn’t give a toss. Told me she couldn’t track them or tell me where they were and fobbed me off to the store (over an hour away)
Luckily they traced them and found they’d been delivered to the branch by mistake. Had to travel to the branch to collect.
Not only that I sent an email off the same day it has taken them 2 weeks to respond. I wouldn’t recommend based on this experience I will probably try a different company next time left feeling very disappointed.

I am a long standing customer of Oxford Boots Opticians. They provide excellent service, from the eye test by David to the fitting of glasses by Helen. The store is very well run and managed by Sharon. All the staff here take great care, and as a customer I feel that my eyesight is properly looked after here.

The Epping branch are fabulous
ALL the staff at the Epping branch of Boots opticians are very professional in all they do.
I highly recommend them.

The optician had a very professional approach and was clear in explaining results and giving advice.
The optician named La who arranged the prescription was excellent, very professional and customer oriented. Under stood my requirements, gave very good advice, and was very informative whilst helping to choose new spectacle frame.
I would give her a 5 star plus.

Excellent staff always friendly and helpful good opticians who explained everything and listened to you

Friendly service would recommend to friends and family. Charlotte was very helpful and made the visit worth while. The rest of the staff were helpful and I was pleased with my visit.

Very helpful throughout.
Customer care was excellent.
Carly helped me pick what verifocals was best for my needs. The measurements were spot on. Everything was in focus when I collected my glasses.
Nothing felt rushed.

I was seen quickly for my comptehensive eye test. The lady that helped me chose from their wide choice of frames was helpful, patient and truthful

You have a very rude staff member who I want to complain about her name is Manala. I was so incensed during my visit that I asked for a manager on the day there was none available. Everyone else was wonderful and I actually really like going to the store in Wimbledon for that reason. Patricia was lovely, Dr Sandiford was lovely it actually highlighted how awful Manala was. I was only there for a routine check up, it was a nice day outside I have no reason to get into it with anyone. Manala was combative and worse did not take accountability when I told her I did not appreciate how she was speaking to me. Then she tried to invalidate what i was saying to her by saying no one has ever told her that before. Her colleagues apologised for her but that in itself is a major red flag. This kind of behaviour must not be enabled.