Specsavers Reviews 

186,558
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 31,456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being incredibly welcoming, helpful, and professional throughout thorough eye examinations and frame selections. People deeply appreciate the clear and detailed guidance provided by the professional team, which makes the entire service feel remarkably smooth and reassuring. However, some customers also noted frustrating issues with incorrect prescriptions or new lenses that did not suit their vision needs properly. A few other people also felt that extended wait times and certain unhelpful floor staff interactions could occasionally be rather disappointing.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are generally helpful, polite,... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently friendly, professional,... See more

Product

Users describe ambiguous interactions with product, reflecting mixed feelings about the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful advice, friendly... See more

User experience

Clients share positive opinions on user_experience, highlighting a welcoming atmosphere and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rarely complete these as you can go on forever but I felt I must as my experience was one of excellence from all involved from the booking by telephone to eye test to working out the best way to cho... See more

Company replied

Rated 5 out of 5 stars

Visited Brentwood store for eye test and order new glasses on Saturday 15th August. Such a lovely experience everyone so welcoming and helpful. The help I received from Lillie was outstanding she help... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Specsavers for 20+ years and the help I have received and continue to get from the Folkestone branch has stood out across a very high level from all stores I've used. I... See more

Company replied

Rated 5 out of 5 stars

The optician I saw in SS Oadby was exceptional. I've never had anybody go at a pace where I felt I was giving considered answers before. He explained everything. Thank you. Awaiting prescription,so t... See more

Company replied


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Glasses Store

Written by the company

Specsavers delivers high-quality, affordable optical and hearing care including home visits.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

187K reviews

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4.5

All reviews

(186,558)

30,410 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great team

I’m just at Specsavers and have been looked after by various staff members and it’s been such a lovely experience
all the staff are so helpful and friendly in particular Ahmed who was amazing and is an absolute asset to the business x the atmosphere is relaxing and welcoming and it’s a pleasure to spend time there
Thanks to the team there and I’m looking forward to my next visit x

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Always a fantastic service here

Always a fantastic service here, never feel rushed and so helpful when making choices. Staff are all lovely. And you also have the added bonus of ample parking nearby great for less able bodies folk.
💯 Recommend

24 July 2026
Rated 2 out of 5 stars

My glasses are awful

My glasses are awful. They are slanted on my face and the arms are far too long, yet so tight on my head that I get a headache. If I rest my head back on the sofa my glasses fall off! It even happened when I was driving so I can’t wear them in the car now. I am squinting to read too, so I have reverted to my old pair for reading. I was told to give it a couple of weeks to get used to them but they are rubbish.

7 August 2026
Rated 2 out of 5 stars

Unhelpful

Went to reglaze sunglasses and order new reactolights, assistant was totally unhelpful, lacking in basic product knowledge and unaware of offers.

7 August 2026
Rated 5 out of 5 stars

Great service all round

Great service all round. In-depth eye test, all options discussed, help given with purchasing new glasses including prescription sunglasses (game changer)

31 July 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Good choice of frames, style& price. They turned them around pretty quick and in no time at all walked out with good sight. Thank goodness as I have lost my original pair!!!!!

7 August 2026
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Reply from Specsavers

We know how important your eye health is, so we're really glad that our team could help here. If you need anything else, just let us know 😊

Rated 5 out of 5 stars

Great service

Great service, v professional & frindly & fast delivery of order.

3 August 2026
Specsavers logo

Reply from Specsavers

We know how important your eye health is, so we're really glad that our team could help here. If you need anything else, just let us know 😊

Rated 5 out of 5 stars

Overall good service

Overall good service. No pushing of products just listened to what I wanted.

8 August 2026
Specsavers logo

Reply from Specsavers

Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊

Rated 5 out of 5 stars

Great experience as usual!

I’ve been going to Specsavers in Armthorpe for several years as the service is always excellent. Everyone is friendly and helpful and the selection of frames (at all prices) is good.

8 August 2026
Specsavers logo

Reply from Specsavers

Thanks for your kind words! We're so glad to hear you found the team so helpful and friendly. Just let us know if you need anything else 😊

Rated 4 out of 5 stars

Well known company

Well known company, brand you can trust, price was great, quality of cheapest frame is great, this would be a 5*'s if the the website was slightly better designed, how about if we can upload a copy of our prescription, your people review it before processing.

3 August 2026
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Reply from Specsavers

Thanks for sharing your feedback here. We'll be sure to share your thoughts with the team. If there's anything else we can do for you, just reach out 🙂

Rated 4 out of 5 stars

Pleasant Service

The staff were courteous. I was given clear explanations

6 August 2026
Specsavers logo

Reply from Specsavers

Thanks for sharing your feedback here. We'll be sure to share your thoughts with the team. If there's anything else we can do for you, just reach out 🙂

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