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SpareRoom Reviews 

20,922
•
TrustScore 4.5 out of 5

4.7

Real Estate Agency
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Review summary

Created with AI, based on recent reviews

Considering 1,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting that support teams are quick to resolve technical issues and provide wonderful guidance. Reviewers also appreciate the platform for being very easy to use, making ad creation straightforward and helping them find suitable results quickly. However, some customers also noted challenges with site moderation and felt that dealing with certain user disputes could be handled better. A few reviewers mentioned encountering time wasters or feeling that specific platform features and extra messaging costs made their search process more difficult.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and professional... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are consistently... See more

User experience

Consumers find user experience to be very positive, highlighting that the platform is easy to use, simple to... See more

Service

Customers consistently note positive experiences with service, highlighting the supportive, reliable, and... See more

Website

Reviewers highlight positive aspects of website, noting that it is easy to use and set up for advertising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once you know how to use their services it works perfect and the few times I had to ask something it was a person who answer the phone!!! No millions of options, just wait less than a minute and someo... See more

Rated 5 out of 5 stars

I had the best experience of customer service with Hafsa just now. She is very polite, helpful and professional although she is new to Spareroom . Not only she is helpful but i can feel her kindness i... See more

Rated 5 out of 5 stars

Everything about this company is good. It's carefully monitored, easy to use, gets results every time (well certainly for us) and should you ever have a query or a little hiccough which is rare, the... See more

Rated 5 out of 5 stars

I am new to Spare Room and the help and advice that’s been received has helped me navigate the process. I received a few good enquiries which gave me the confidence to upgrade which I trust will bring... See more

Company details

  1. Real Estate Agency

Written by the company

Find a flatshare or flatmate fast! 1000s of rooms for rent in flatshares across London, Manchester, Birmingham, Bristol, Leeds, Edinburgh, Glasgow and the rest of the UK. Advertise for free!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

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4.7

All reviews

(20,922)

1,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I am very happy with the customer…

I am very happy with the customer service’s prompt response and the solution given. I was unable to get the code verification sent to my non-UK phone number and the customer service called me directly and solved the problem.

2 August 2026
Rated 1 out of 5 stars

Experience Rents

If I could I would have given the site no stars. How anyone can find a place on here is beyond me, the rents are ridiculous and over the top specially for the ones where you are just basically getting a room. If you are on council housing benefits for whatever reason that might be, you have no chance on here, some landlords mark up the rents well above what is allowed because they seem to think everyone on housing benefits are trouble and won't care for the places but remember the saying "never judge a book by it's cover"! There is many reasons people come homeless and these people just need a chance of a roof over their head.

1 August 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi Ian, thanks for your review.

When an advertiser posts their ad on the site, they are able to set the price for the accommodation, however you can use the Advanced Search option to filter the ads which match your preferences and budget.

You're welcome to email us at customerservices@spareroom.co.uk and we can look over your advertising to offer any suggestions to help boost your responses.

Best Wishes,
The SpareRoom Team

Rated 1 out of 5 stars

Add removed for use of AI dispite 8/9…

Add removed for use of AI dispite 8/9 photos not using AI and the one that did only using it to remove steam from shower glass. Used for 15 years without issue.

17 July 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi there, thank you for your review.

I'd recommend emailing our Site Moderation team at site.moderator@spareroom.co.uk to explain this image, and they'll be able to review your ad further

Best Wishes,
The SpareRoom team

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