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Skytrend Reviews 

511
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TrustScore 4.5 out of 5

4.3

Travel Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, patient, and exceptionally helpful when navigating complex arrangements and handling bookings. Many people note that customer service representatives go above and beyond to provide clear guidance and secure smooth refunds or alternative options. However, some customers also noted frustrating experiences regarding unexpected extra fees, inflated prices, and high costs for cancellations. A few reviewers expressed deep dissatisfaction with being asked to pay significantly more money after initially securing a reservation at a lower rate. Others mentioned spending long hours on the phone trying to resolve these unexpected booking issues.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and polite during the booking process.... See more

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers praising helpful agents who... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, patient, and... See more

Cancellation

People report ambiguous experiences with cancellation, as some customers express deep frustration over high... See more

Service

Clients share satisfaction on service, frequently highlighting efficient support and helpful staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Robert was a good representative and he worked really hard to get me a ticket to somewhat fit my needs after I purchased a ticket online their site without getting a choice to choose blue basic, Blue... See more

Rated 5 out of 5 stars

"I had a fantastic experience booking my flights today, thanks entirely to the exceptional help provided by Emily and Brooklyn. Their expertise was evident as they navigated complex flight options and... See more

Rated 5 out of 5 stars

i’ve been nervous about my flight tomorrow because I wanna make sure everything is done right and included and Charlotte help me out with everything she checked to make sure my TSA pre-check was there... See more

Rated 5 out of 5 stars

Nicole was very helpful. He sent my boarding passes quickly and he was friendly. Feedback for the company, please send customers email periodically to let us know what the next steps are and what... See more

Company details

  1. Travel Agency

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

511 reviews

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No history of asking for reviews

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How this company uses Trustpilot

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4.3

All reviews

(511)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fast Booking

Hank has made our reservation quick and easy, and helped us conform our tickets.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

There was initial problem connecting…

There was initial problem connecting but it worked out quite well. Both Martin and Felix walked me through the process. Although I had to change my plans somewhat, they were able to work it out for me.
I believe I would try them again for our next trip.

18 November 2025
Unprompted review

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